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Summary of Contents for NCR RealPOS 5943
- Page 1 NCR RealPOS 5943 12‐Inch LCD Release 1.0 User Guide B005‐0000‐2043 Issue A ...
- Page 2 The product described in this book is a licensed product of NCR Corporation. NCR is a registered trademark of NCR Corporation. NCR RealPOS is a trademark of NCR Corporation in the United States and/or other countries. Other product names mentioned in this publication may be trademarks or registered trademarks of their respective companies and are hereby acknowledged. Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is permitted under the terms and conditions of an agreement you have with NCR, NCRʹs copyright notice must be included. It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and firmware become available. NCR, therefore, reserves the right to change specifications without prior notice. All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances, photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR office for information that is applicable and current. To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization, and value of this book. Address correspondence to: Manager, Information Solutions Group NCR Corporation Discovery Centre, 3 Fulton Road Dundee, DD2 4SW Scotland Internet Address: http://www.info.ncr.com/eFeedback.cfm Copyright © 2011 By NCR Corporation Duluth, GA U.S.A. All Rights Reserved ...
- Page 3 Preface Audience This book is written for hardware installer/service personnel, system integrators, and field engineers. Notice: This document is NCR proprietary information and is not to be disclosed or reproduced without consent. Safety Requirements The NCR RealPOS 5943 conforms to all applicable legal requirements. To view the compliance statements see the NCR RealPOS Peripherals Safety and Regulatory Statements (B005‐0000‐1701). Caution: This product does not contain user serviceable parts. Servicing should only be performed by a qualified service technician. Fuse Replacement Warning: For continued protection against risk of fire, replace only with the same type and ratings of fuse. Attention: Pour prévenir et vous protéger contre un risque de feu, remplacer la fusible avec une autre fusible de même type, seulement. Lithium Battery Warning Warning: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type as recommended by the manufacturer. Discard used batteries according to the manufacturerʹs instructions. Attention: Il y a danger dʹexplosion sʹil y a remplacement incorrect de la batterie. Remplacer uniquement avec une batterie du même type ou dʹun type recommandé par le constructeur. Mettre au rébut les batteries usagées conformément aux instructions du fabricant. Battery Disposal (Switzerland) Refer to Annex 4.10 of SR814.013 for battery disposal. IT Power System This product is suitable for connection to an IT power system with a phase‐to‐phase ...
- Page 4 Grounding Instructions In the event of a malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This product is equipped with an electric cord having an equipment‐grounding conductor and a grounding plug. The plug must be plugged into a matching outlet that is properly installed and grounded in accordance with all local codes and ordinances. Do not modify the plug provided – if it will not fit the outlet, have the proper outlet installed by a qualified electrician. Improper connection of the equipment‐grounding conductor can result in a risk of electric shock. The conductor with insulation having an outer surface that is green with or without yellow stripes is the equipment‐grounding conductor. If repair or replacement of the electric cord or plug is necessary, do not connect the equipment‐grounding conductor to a live terminal. Check with a qualified electrician or service personnel if the grounding instructions are not completely understood, or if you are in doubt as to whether the product is properly grounded. Use only 3‐wire extension cords that have 3‐prong grounding plugs and 3‐pole receptacles that accept the product’s plug. Repair or replace damaged or worn cords immediately. References NCR RealPOS 5943 LCD Parts Identification Manual (B005‐0000‐2044) Revision Record Issue Date Remarks A Jan 2012 First issue ...
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Page 5: Table Of Contents
Table of Contents Chapter 1: Overview Introduction......................1‐1 Model Numbers ....................1‐1 Compatibility....................1‐1 Supported Resolutions ..................1‐1 Standard Features....................1‐2 Optional Mounts.....................1‐3 Table Top Mount....................1‐3 Integrated Mount .....................1‐3 Display Controls .....................1‐4 Power Indicator....................1‐4 Chapter 2: Site Preparation Physical Environment....................2‐1 Operating Range ....................2‐1 Storage Range ....................2‐1 Transit Range....................2‐1 Electrical Environment ..................2‐1 Power Consumption..................2‐1 Weight ........................2‐1 Dimensions......................2‐2 LCD Display .....................2‐2 LCD Display on the Standard Table‐Top Mount ........2‐3 Chapter 3: Hardware Installation Introduction......................3‐1 Connector Panel Access ..................3‐2 Mounting Options ...................3‐2 Connecting to a POS ....................3‐3 DVI Connections (Video)................3‐3 VGA Connections (Video) ................3‐4... - Page 6 Standard Integration Tray Display Mount (5964‐K022/K023)....3‐7 Standard Remote Table Top Mount (5964‐K030/K031) ......3‐7 Chapter 4: NCR Software OSD Utility Introduction......................4‐1 Supported Features..................4‐1 Running the Utility ....................4‐1 Main Menu ......................4‐2 Adjustment Procedure ..................4‐3 Chapter 5: Disassembly Procedures Removing the LCD Monitor from the Mount ............5‐1 Removing the MSR....................5‐2 Removing the Rear cover................5‐5 Removing the Personality and Video Boards ..........5‐6 Removing the LCD ..................5‐9 Chapter 6: Circuit Boards Personality PCB ......................6‐1 Connectors ......................6‐2 USB +Power ....................6‐2 Video PCB........................6‐3 Connectors ......................6‐4 VGA Video ....................6‐4 DVI.........................6‐5 Chapter 7: Maintenance Cabinet and Screen Cleaning Procedures ............7‐1 Cleaners/Solvents to Use.................7‐1 Cleaners/Solvents to NOT Use...............7‐2 Cleaning the Glass ...................7‐2...
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Page 7: Chapter 1: Overview
Chapter 1: Overview Introduction The NCR 5943 is a 12‐inch TFT Liquid Crystal Display (XGA, 1024 x 768). The display is powered through the terminal via +12VUSB Plus Power. It is available in two color schemes: Beige (G11) Charcoal Gray (CG1) Model Numbers Major Model Description 5943‐1000 12” led Display, No MSR, No Mount (G11) 5943‐1100 12” led Display, No MSR, No Mount (CG1) Compatibility The 5943 LCD Display is designed as an optional input/output device for the following host terminals: NCR RealPOS 80 (7458) Retail Terminal NCR RealPOS 80c (7456 and 7457) Retail Terminal NCR RealPOS 80 (7459) Retail Terminal RealPOS 70 (7402) Retail Terminal NCR RealPOS 70 (7403) Retail Terminal NCR RealPOS 30 (7446) Retail Terminal Supported Resolutions ... -
Page 8: Standard Features
370 cd/m (typ), 300 cd/m (min) luminance to user 50K hour minimum backlight ½ life at rated luminance VESA & Industry Standards Support full screen scaling of VESA & Industry standard video modes / refresh rates thru 1024x768@75Hz Support VESA 75mm mount standards (do not recess mount plate) Support current VESA EDID / DDC standards Support VESA power management standards Retail hardened display Integrated enclosure containing an optional MSR mount points Rigid mounting attachments Latching / strain relieved cables used where possible Spill proof and sealed LCD overlay for protection from scratch and damage (optional) Dual video inputs, standard analog (DB15) video interface and DVI interface LCD LED Backlight is controllable using soft DDC/CI UTILILTY at full or reduced brightness (no physical DDC/CI UTILILTY buttons) Flexible cable length options (compatibility with NCR 1m & 4m external cables) Clean (hidden) cable management ISO 3‐Track/JIS 2‐Track MSR (Optional) ... -
Page 9: Optional Mounts
Chapter 1: Overview Optional Mounts Table Top Mount The 5943 12” Touch LCD display can be mounted on the Standard Remote Table Top Mount (5964‐K030/K031). 21151b Integrated Mount The 5943 LCD display can be mounted on the Standard Integration Tray Display Mount (5964‐K022/K023), which is used in the various terminal integration tray mounts. 21203a ... -
Page 10: Display Controls
Chapter 1: Overview Display Controls Power Indicator The LED is green while in the normal ON state and red while in the Power Save mode. Power LED Indicator ... -
Page 11: Chapter 2: Site Preparation
Site Preparation Chapter 2: Physical Environment Operating Range Condition Range Temperature 5° to 45°C Relative Humidity 10% to 90% (Non‐condensing) Storage Range Condition Range Temperature ‐10° to 50°C Relative Humidity 10% to 90% Transit Range Condition Range Temperature ‐40° to 60°C (One‐week max.) Relative Humidity 5% to 95% Electrical Environment Power is supplied to the display either from an external power supply or through a Powered USB interface. In either case, the nominal input voltage shall be +12 volts and conform to the following: Parameter Minimum Typical Maximum Input +10.8 V ... -
Page 12: Dimensions
Chapter 2: Site Preparation Dimensions LCD Display 248 mm (9.8 in.) 292 mm (11.5 in.) 329 mm 58 mm (12.9 in.) (2.3 in.) ... -
Page 13: Lcd Display On The Standard Table-Top Mount
Chapter 2: Site Preparation LCD Display on the Standard Table-Top Mount 292 mm (11.5 in.) 254 mm 229 mm (10.0 in.) (9.0 in.) 280 mm (11.0 in.) ... -
Page 15: Chapter 3: Hardware Installation
Chapter 3: Hardware Installation Introduction Caution: This device should only be powered by a power supply source which meets Safety Extra Low Voltage (SELV) and LPS (Limited Power Source) requirements per UL1950, IEC 950, and EN 60 950. The power source must be certified by the appropriate safety agency for the country of installation. Caution: Use a grounding strap when installing this feature. ... -
Page 16: Connector Panel Access
Chapter 3: Hardware Installation Connector Panel Access The 5943 peripheral cable connectors are located on the bottom of the assembly. Audio (Connector Only, Not Used) USB +Power Mounting Options The 5943 has a VESA standard 75mm mounting pattern on the back of the enclosure. The unit is shipped with mounting screws installed. ... -
Page 17: Connecting To A Pos
Chapter 3: Hardware Installation Connecting to a POS The following illustrations show the cable connections for the 5943 and a host terminal. There are two cables required. DVI or VGA cable for video Powered Universal Serial Bus (USB) for power Note: Optional Power Brick is available when USB power is not available on the host terminal. DVI Connections (Video) Connect the VGA Cable to the VGA connectors on both the 5943 LCD and host terminal. 497-0446721 - 1.0 m (1432-C191-0010) 497-0446722 - 4.0 m (1432-C191-0040) 30305... -
Page 18: Vga Connections (Video)
Chapter 3: Hardware Installation VGA Connections (Video) Connect the VGA Cable to the VGA connectors on both the 5943 LCD and host terminal. 497-0435044 - 1m (1416-C972-0009) 497-0435045 - 4m (1416-C972-0040) 30306... -
Page 19: Powered Usb Cable Connections (Power)
Chapter 3: Hardware Installation Powered USB Cable Connections (Power) Connect the Powered USB Cable to the 5943 LCD and to one of the 12V Powered USB connectors on the host terminal. USB/Power 497-0476857 - 1 m 12V USB (1432-C432-0010) 497-0445077 - 4 m (1432-C156-0040) 30307 ... -
Page 20: Power Brick Connections (Power)
Chapter 3: Hardware Installation Power Brick Connections (Power) 1. Connect the USB Power Cable to the 5943 Power connector. 2. Connect the Power Brick DC Cable to the USB Power Cable. 3. Connect the AC Power Cord to the Power Brick and an AC outlet. Power 497-0475509 - 4.0 m (1432-C426-0038) Power Brick 497-0471714 (5967-K100) AC Power Cord (Country Specific) 30308a ... -
Page 21: Cable Routing
Chapter 3: Hardware Installation Cable Routing Standard Integration Tray Display Mount (5964-K022/K023) Display Cover Display Arm Display Base 21202a Standard Remote Table Top Mount (5964-K030/K031) -
Page 23: Chapter 4: Ncr Software Osd Utility
NCR Software OSD Utility Chapter 4: Introduction The NCRDDCCI Configuration Utility is used to adjust display parameters, such as Brightness, Contrast, and color. It also provides monitor identification information, such as the name, serial number, and manufacturer. Supported Features Note: Not all features are supported on every monitor. Brightness Contrast V Position H Position Phase Clock Red/Green/Green Video Gain Color Temperature Auto Setup Restore Default Settings V Moire H Moire V Size ... -
Page 24: Main Menu
Chapter 4: NCR Software OSD Utility Main Menu Monitors Detected Panel This panel lists all the monitors connected to the system. If more than one monitor is connected, the first monitor is selected by default. Center Panel The Center Panel displays information pertaining the the selected control. Refresh Button Use this button after connecting a new monitor to refresh the data. About Button This button displays a brief description of the utility. Help Button This button displays the Help File. Control Buttons These are the button showing the available features that can be modified. Unavaiable features are greyed out. ... -
Page 25: Adjustment Procedure
Chapter 4: NCR Software OSD Utility Adjustment Procedure The adjustment procedures are similar for the features. The Color adjustment shown below is an example. 1. Select the Colour button. 2. Drag the slider to the right to increase the value of the property or to the left to decrease it. Alternatively, you can click on the “+” and “-“ buttons to change the value. ... - Page 26 Chapter 4: NCR Software OSD Utility ...
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Page 27: Chapter 5: Disassembly Procedures
Disassembly Procedures Chapter 5: This section explains how to disassemble the 5943 LCD Display for servicing. Caution: Power down the terminal before disassembling the unit. Removing the LCD Monitor from the Mount 1. Remove the screws (4) that secure the Mount to the 5943 Display. ... -
Page 28: Removing The Msr
Chapter 5: Disassembly Procedures Removing the MSR Note: MSR is an optional feature. 1. Remove the MSR Cover (2 captive screws). MSR Cover ... - Page 29 Chapter 5: Disassembly Procedures 2. Remove the MSR Assembly (2 screws). 3. Disconnect the MSR Data Cable and Ground Cable. Note: When re‐installing the MSR you may find it easier to first remove the terminal Rear Cover to connect the MSR Data Cable. MSR Cover MSR Mounting Screws MSR Ground Cable MSR Data Cable ...
- Page 30 Chapter 5: Disassembly Procedures No MSR If the unit is not configured with an MSR there is a No MSR Cover to remove (2 screws). No MSR Cover ...
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Page 31: Removing The Rear Cover
Chapter 5: Disassembly Procedures Removing the Rear cover 1. Remove the MSR Assembly (or the No MSR Cover is there is no MSR present). 2. Remove terminal Rear Cover (4 screws). Rear Cover ... -
Page 32: Removing The Personality And Video Boards
Chapter 5: Disassembly Procedures Removing the Personality and Video Boards 1. Disconnect the Power LED Cable. 2. Remove the PCBA EMI Cover, one screw on each side and the 3/16 Hex screws (4) from the video connectors. PCBA EMI Cover Power LED Cable 3. Slide the PCBA EMI Cover as shown to disengage the tabs from the chassis. ... - Page 33 Chapter 5: Disassembly Procedures 4. Carefully disconnect the cables from the boards. Personality Board Power Cable LED Backlight Cable Video Board LVDS Cable Power Cable ...
- Page 34 Chapter 5: Disassembly Procedures 5. Remove the screws that secure the boards (3 on each board). Video Board Personality Board ...
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Page 35: Removing The Lcd
Chapter 5: Disassembly Procedures Removing the LCD 1. Remove the LED Harness. Pry the LED Lens open as shown to release the harness. LED Harness LED Lens Removing the LED Lens Remove the LED Lens by pressing on the two latches and gently prying up on the bottom of the lens with a small screwdriver. Use care when doing this because the lens is easily damaged. ... - Page 36 5-10 Chapter 5: Disassembly Procedures 2. The LCD Assembly is held in place on the Bezel by plastic latches around the edges of the Bezel. Press on the latches on the bottom and side edges as you gently pry the LCD Assembly from the Bezel. Plastic Latches 30323 Caution: Use care when handling the LCD Module. These parts must be free of finger prints and foreign debris after reassembly. ...
- Page 37 Chapter 5: Disassembly Procedures 5-11 3. Remove the LCD from the LCD Bracket (4 screws). LCD Module 30324 LCD Bracket ...
- Page 38 5-12 Chapter 5: Disassembly Procedures 4. Remove the Rubber Gasket from the Bezel. Note when reassembling the gasket that it is installed on locator studs (9) in the Bezel, with the keying tab at the top, and with the ridge in the gasket facing down. Keying Tab Gasket Ridge (Down) 30325...
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Page 39: Chapter 6: Circuit Boards
Circuit Boards Chapter 6: Personality PCB Not Used LED Backlight (J6) (J2) Power(J8) (J1) Audio (J4) USB +Power (J5) 30326... -
Page 40: Connectors
Chapter 6: Circuit Boards Connectors USB +Power Function 1 Ground 2 Ground 3 +12V 4 D+ 5 +12V 6 D‐ 7 Ground 8 Vbus ... -
Page 41: Video Pcb
Chapter 6: Circuit Boards Video PCB DC Inr (JP1) Not Used LVDS (CN6) (CN1) (CN2) 30327... -
Page 42: Connectors
Chapter 6: Circuit Boards Connectors VGA Video Function Function 1 Red 9 +5V DDC 2 Green 10 Sync GND 3 Blue 11 Monitor ID bit 0 4 Monitor ID bit 2 12 SDA (for DDC) 5 VGA detect 13 H – Sync 6 Ground – R 14 V – Sync 7 Ground – G 15 SCL (for DDC) 8 Ground – B ... -
Page 43: Dvi
Chapter 6: Circuit Boards Function Function 1 Data2‐ 13 Data3+ 2 Data2+ 14 +5V 3 Data2/4_SHLD 15 GND 4 Data4‐ 16 H_Plug_DET 5 Data4+ 17 Data0‐ 6 DDC_CLK 18 Data0+ 7 DDC_Data 19 Data0/5_SHLD 8 A_VSYNC 20 Data5‐ 9 Data1‐ ... -
Page 45: Chapter 7: Maintenance
Maintenance Chapter 7: Cabinet and Screen Cleaning Procedures NCR keyboards are designed for general retail applications. These products are resistant to spills and dust. However, these products are not spill proof or dust proof. To maintain proper keyboard operation, users should prevent water, beverages, or cleaning agents from being introduced into the keyboard during storage, operation, or cleaning. To clean your keyboard, use the following procedures: 1. Disconnect the unit from the power outlet before cleaning. 2. Use a soft cloth dampened lightly with a mild non‐abrasive soap & water solution or 70% Isopropyl Alcohol. 3. Gently wipe the subject area clean. 4. Wipe the damp areas dry. Make sure the glass edges are completely dry before using the unit. 5. Avoid getting any liquids inside the unit. If liquid does get inside, have a qualified service technician check it before you power it on again. Cleaners/Solvents to Use Use the following cleaner/solvents to clean the unit. Mild Non‐Abrasive Soap and Water Solution or 70% Isopropyl Alcohol ... -
Page 46: Cleaners/Solvents To Not Use
Chapter 7: Maintenance Cleaners/Solvents to NOT Use Do NOT use any of the following to clean the unit. They can damage the unit. Methyl Alcohol Degreasers Ethyl Alcohol Ammonia‐based Cleaners such as glass cleaners (Windex) Abrasive Cleaners Vinegar Cleaners Any Strong Dissolvent Thinner Benzene Compressed Air. Solvents Bleach Cleaning the Glass 1. Do not wipe the screen with a cloth or sponge that could scratch the surface. 2. -
Page 47: Msr Cleaning Procedures
Chapter 7: Maintenance MSR Cleaning Procedures MSR Cleaning Cards and MSR Treatment Cards may be purchased from NCR or KIC Products. For details, see http://www.ncr‐direct.com or http://www.kicproducts.com. MSR Cleaning and Treatment Cards Part Part Number NCR Part Number MSR Cleaning Card, Dry 998‐0052929 MSR Cleaning Card, Wet 520522 (box of 50) 603‐9014730 MSR Treatment Card 9436‐2446 (box of 20) 497‐0453056 MSR Treatment Card The MSR Treatment Card is used to assist in protecting Magnetic Stripe Readers from Electrostatic Discharge (ESD), which can cause failures when swiping cards that have metallic hologram stripes. Swipe the card through the MSR in a smooth motion. Only swipe it down ONCE and up ONCE. Allow the device to dry for 5 minutes before swiping any other cards. Note: Each long side of the card may be used twice. Each short side of the card may be used only once. Thus, a single card can treat 6 MSR devices with one UP and one ... - Page 48 Chapter 7: Maintenance Cleaning/Treatment Frequency New MSR: Prior to placing in operation, the MSR device should be swiped with the MSR Treatment Card. Existing MSR: An existing MSR should be cleaned using an MSR Cleaning Card before treating it with a MSR Treatment Card. For low use retail establishments, the cleaning and treatment procedures should be followed at least once per month. In areas of extremely high traffic (in excess of 500 swipes per day) or an operating environment that is high in contaminants, such as found in the food service industry, a weekly cleaning and treatment should be performed. ...
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