TouchScreen User Guide
Message
Sensor Lost
Power
Sensor Needs
Cleaning
Sensor Tamper
Detected
Sensor Test
Button Pressed
System Battery
Low
System not
ready to Arm
System Power
Lost
System
Upgrade in
Progress
Message
System will not
Arm
22
Cause
Most likely, someone is using a device
designed to scramble the radio
frequency (RF) signal of the sensors.
External power for the identified sensor
or device is not connected.
Identified smoke detector is dirty or
dusty.
Cover of the identified sensor has been
removed.
Test button for the identified sensor
was pressed.
TouchScreen has lost A/C power and is
on battery backup. The battery voltage
is 3.7 volt with about 5% remaining
power. Complete loss of power to the
TouchScreen is imminent.
Door or window is open.
TouchScreen has lost A/C power and is
on battery backup.
Firmware update currently in progress. No action required.
User entered an invalid keypad code
when attempting to arm the system.
Resolution
Restore power to the sensor or device as
soon as possible to avoid draining the
battery.
Clean the identified smoke detector.
Make sure that the sensor cover on the
sensor is securely attached to the sensor
base.
For smoke detectors, ensure the cover is
securely in the twist-lock position on the
base.
If the problem persists, you can choose to
acknowledge the problem (tap Acknowledge
Problem) to be able to arm your system
until Customer Care can provide a
permanent solution.
If a sensor test is not in progress, check the
identified sensor.
Check the A/C adapter.
Restore A/C power to the TouchScreen as
soon as possible.
Open the Security app and check the
security zones, door or window might be
open.
Check the A/C adapter.
Restore A/C power to the TouchScreen as
soon as possible.
Message will go away when the update is
completed.
Reattempt to enter the security code.
Use the Settings app to add, edit, and delete
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