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iControl Technicolor TCA200 User Manual

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TouchScreen User Guide
Technicolor TCA200 Android
Release 5.1.1.2
December 19, 2012

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Summary of Contents for iControl Technicolor TCA200

  • Page 1 TouchScreen User Guide Technicolor TCA200 Android Release 5.1.1.2 December 19, 2012...

  • Page 2: Compliances

    TouchScreen User Guide © 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013 iControl Networks, Inc., the iControl logo, uControl, Inc. the uControl logo, OpenHome, and Converge and all other uControl products and technology names are trademarks or registered trademarks of iControl Networks, Inc. All other products or services mentioned herein are trademarks of their respective companies.

  • Page 3: Ic Notice / Avis Ic

    Compliances IC Notice / Avis IC IC: 4137A-RB6741 Industry Canada Statement This Class B digital apparatus complies with Canadian ICES-003 This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

  • Page 4: Limitations Of Security Products

    TouchScreen User Guide Limitations of Security Products Security products and alarm systems do not offer guaranteed protection against burglary, fire, or other emergencies. They may fail to warn for diverse reasons, including (but not limited to): power failure, dead batteries, improper installation, coverage, coverage areas overlooked during installation, defeat by technically sophisticated intruders, component failure, or inadequate maintenance.

  • Page 5: Revisions

    Revisions Revisions The following revisions were made to this document with this release. Table 1: Changes to this Document Document Section Description Managing Sensors Added: Subscribers can add and delete environmental devices (lights/thermostats), key fobs, and Wi-Fi repeaters. Changed: Up to 64 environmental devices and security sensors can be paired to the TouchScreen.

  • Page 6: Table Of Contents

    TouchScreen User Guide Contents Compliances FCC Notice Federal Communication Commission Interference Statement FCC Caution IC Notice / Avis IC Industry Canada Statement Déclaration d'Industrie Canada Device Purpose UL and ULC Notices Limitations of Security Products Conditions Resulting In False Alarms Conditions Resulting In Impaired Operation Protective Features Revisions...
  • Page 7 Revisions Managing Your Secret Word Managing Connectivity between Your Home Devices and the Internet View Your Security Account Information Managing Devices Managing Sensors Disable a Sensor Viewing Your Zone Event History Changing the Order that Security Zones are Listed in the TouchScreen Managing Cameras Adding Cameras to the Security System Adding Key Fobs to the Security System...
  • Page 8 TouchScreen User Guide Mounting the Key Pad Changing the Batteries in the Key Pad To Reset the Key Pad to Default Appendix C: Wi-Fi Repeater Placement Appendix D: Quick Reference Tables...

  • Page 9: Welcome To The Touchscreen

    Welcome to the TouchScreen Welcome to the TouchScreen The purpose of this document is to explain how to do the following in the OpenHome Converge system: Understand and operate the TouchScreen device Arm and disarm your security system Send a panic alarm View system status and arm/disarm the system Manage connectivity between the TouchScreen and the Central Monitoring Stations Manage pass codes...
  • Page 10 TouchScreen User Guide The following table describes the equipment that may be included with your security system. Table 1: Security Network Components Description Security This is the hub of your security network. This device is installed Network Router between your broadband modem and your home network router.

  • Page 11: Understanding The Security Zone Types

    Welcome to the TouchScreen Understanding the Security Zone Types Security zones are the sensors that detect movement and the opening and closing of doors and windows. The sensors communicate wirelessly with your TouchScreen. Security zones are added to the system and configured by your installer. You can enable and disable each security zone using the Security app.

  • Page 12: Understanding Alarms

    TouchScreen User Guide Security Zone Function Description Sensor Types detector is tripped. This zone can be used in a high-traffic area. 24-Hour Inform When this security zone is tripped, there is never an alarm. Door/Window However, an event is recorded in the history, and the sensor TouchScreen emits a configured sound.

  • Page 13: Configuring The Touchscreen

    Welcome to the TouchScreen Configuring the TouchScreen You can use the Settings app to access a variety of operations to configure and maintain your security system. Note: You cannot access the Security app if the security system is armed. To access the Settings app: 1.

  • Page 14: Subscriber Portal

    TouchScreen User Guide From the Settings app you can do the following: Manage the way sensors are listed in TouchScreen reports and tools (page 52) Manage your cameras (page 54) Test your alarms (page 37) View and test the TouchScreen’s connectivity to the central monitoring stations (page 45) Manage your keypad codes and secret word (page 41) View your account information (page 49) Manage your TouchScreen device settings (page 80)

  • Page 15: Using The Touchscreen

    Using the TouchScreen Using the TouchScreen The Technicolor TCA200 TouchScreen is the center of your home security system. This Android- powered device allows you to perform actions such as arming and disarming your security system, monitoring the status of your security sensors, and sending emergency alarms.

  • Page 16: Understanding The Screen

    TouchScreen User Guide Each button is described in the following table: Figure 2: TouchScreen Device & Home Screen (missing or bad snippet) Understanding the Screen The TouchScreen communicates with your security system. It combines security and home controls on a graphical interface, providing: A real-time view of the system statuses Tools to manage your security system...

  • Page 17: Security Status Header

    Using the TouchScreen Security Status Header The Security Status header displays in the upper left hand of the TouchScreen. It tells you whether the system is armed or disarmed and other information. Tap this header to arm or disarm the system. Also, during troubles that would prevent arming (such as a monitored door or window being opened) an announcement replaces the Arm/Disarm status.

  • Page 18: System & Zone Trouble Header

    TouchScreen User Guide System & Zone Trouble Header The System & Zone Trouble header displays in the upper right hand of the TouchScreen. It only displays when there is a connectivity (cellular, broadband, etc.) or power problem with the TouchScreen, when a sensor goes down (such as due to a battery failure), or a sensor is being tampered with (such as the cover being opened).
  • Page 19 Using the TouchScreen to mark the trouble as acknowledged . An acknowledged trouble mutes the audible alerts for twelve hours. After that time, the trouble begins the alert again. You must acknowledge it by tapping the OK button again to silence the alerts. From the resolution information, you can: Tap Return to view the Troubles list again where you can choose to acknowledge the current trou- ble or view the resolution information for other troubles.
  • Page 20 TouchScreen User Guide Table 3: System & Zone Trouble Header Messages Message Cause Resolution AC Power TouchScreen is not receiving A/C Confirm that the power adapter is plugged Disconnected power. into the TouchScreen. Confirm that the power adapter is plugged The system is in Low Power Mode (see into an un-switched outlet.
  • Page 21 Using the TouchScreen Message Cause Resolution to jam its communication with the sensors. Most likely, someone is using a device designed to scramble the radio frequency (RF) signal of the sensors. Lost Power External power for the sensor or device Restore power to the sensor or device as named in this alert is not connected.
  • Page 22 TouchScreen User Guide Message Cause Resolution Most likely, someone is using a device designed to scramble the radio frequency (RF) signal of the sensors. Sensor Lost External power for the identified sensor Restore power to the sensor or device as Power or device is not connected.
  • Page 23 Using the TouchScreen Message Cause Resolution keypad codes. If the problem persists, you can choose to acknowledge the problem (tap Acknowledge Problem) to be able to arm your system until Customer Care can provide a permanent solution. Tamper Cover of the identified sensor or device Make sure that the sensor cover on the Detected has been removed.

  • Page 24: Content Area

    TouchScreen User Guide Content Area The Content area contains the interactive functionality of your TouchScreen. The TouchScreen apps are displayed here. When you use or modify an app, this is where the menus and tools are displayed. Figure 3: Content Area Home Screen The Home screen is the default interface when you access the TouchScreen.

  • Page 25: Low Power Mode

    Using the TouchScreen You should think of the multiple screens as residing next to each other in a line. The indicator represents the screen currently displayed. To access another screen of TouchScreen apps: 1. Swipe your finger across the TouchScreen from right to left. The screen is dragged over to reveal the next screen to the right.

  • Page 26: Show Security Cameras And Live Video

    TouchScreen User Guide Alarms Arming the system Disarming the system When the back-up battery power drops below the required operational levels, the following occurs: The screen does not wake up when it is tapped. There is no broadband or cellular connectivity. Generally, rules are disabled Otherwise the TouchScreen is still operational.
  • Page 27 Using the TouchScreen Note: If there is only one camera attached to the security system, the camera view displays live video. 3. Tap an image to view live video from that camera. 4. If the TouchScreen loses connectivity with the camera while displaying live video from it, the fol- lowing message is displayed.

  • Page 28: Managing Your System Security

    TouchScreen User Guide Managing Your System Security The section describes the important concepts and management operations for your security system. This section explains: The various arming mode options (see page 28) Your system’s protection against Smash & Grab intrusions (see page 30) As described in this section, you can: Arm and disarm your security system (see page 31) Send an Emergency Alarm (see page 36)

  • Page 29: Arm Away Mode

    Managing Your System Security In the Armed state and during the Entry Delay period, if the central system loses all connectivity with your TouchScreen, an alarm is immediately sent to the central monitoring station. This prevents an intruder from attempting to stop an alarm by destroying the TouchScreen. See "Understanding Your Protection Against Smash &...

  • Page 30: Arm Night Mode

    TouchScreen User Guide For the Arm Stay mode, the following Entry/Exit Delay rules apply: When an entry/exit zone is opened, the Entry Delay period sounds an audible beep each second. The system beeps twice per second in the last 10 seconds of the Entry Delay period. The keypad code must be entered during this period to avoid sounding an alarm.

  • Page 31: Arming And Disarming The System

    Managing Your System Security Arming and Disarming the System The Security status of your security system is displayed in the Security Status header. The message that the Security Status header displays when the status is “Disarmed”. Tap to arm the system. The message that the Security Status header displays when the status is “Armed”.
  • Page 32 TouchScreen User Guide If you selected the Arm Away mode, you have until the Exit Delay is over to exit the premises. Otherwise, the system is automatically armed in Arm Stay mode. There is still an Exit Delay period for the other Arming modes as well, but they do not require that the door open and close during the period.
  • Page 33 Managing Your System Security 2. Enter your security code to stop the arming process. Setting Audible Feedback for the TouchScreen By default, the TouchScreen makes a sound any time you provide input by tapping it. This audible feedback can be disabled. To configure audible feedback: 1.

  • Page 34: Disarming The System & Understanding What Happens During An Alarm

    TouchScreen User Guide Disarming the System & Understanding What Happens During an Alarm When you enter an armed premises, an Entry Delay period starts: 1. During the Entry Delay, the header changes to announce the number of seconds before the alarm goes off.

  • Page 35: To Disarm The System From The Touchscreen

    Managing Your System Security Depending on the procedures determined by your service provider, the monitoring operator might attempt to contact you through the TouchScreen device itself. In this case, there will be a series of ring tones, and then you will hear the voice of a monitoring operator through the TouchScreen device. A dialog is displayed in the screen, alerting you that an open call is active on your TouchScreen.

  • Page 36: Sending An Emergency Alarm

    TouchScreen User Guide Sending an Emergency Alarm You can manually trip an alarm in the event of an emergency by clicking the Emergency button. Emergency alarms are reported without an Entry delay or Alarm Transmission delay. To manually trip an alarm: 1.

  • Page 37: Testing Your Alarms

    Managing Your System Security pitched chime. Testing Your Alarms You must test your security system at least once per week to ensure that it is working dependably. Once per month, it is imperative that you do the following: Test your alarm capability Review the signal strength of the TouchScreen to your Internet router and the cellular receivers (see page 40) Test your connectivity to the Internet and cellular servers (see page 45)
  • Page 38 TouchScreen User Guide Note: If the Enabled button is already displayed, tap Enabled to choose to have your test alarms NOT sent to central monitoring. IMPORTANT: If you enable Send Test Alarm Messages, contact your central monitoring station and tell them you are testing your system. 3.
  • Page 39 Managing Your System Security 7. Open and close an Entry/Exit door. The Entry Delay period starts (default 30 seconds). The TouchScreen begins beeping once per second. The beeping speeds up to twice per second in the last 10 seconds of the Entry Delay period.

  • Page 40: Managing Connectivity Between The Touchscreen And The Central Monitoring Stations

    TouchScreen User Guide Table 4: Sensor Testing Operations Sensor Testing Process Door/Window Open and close the door or window. Motion Avoid the motion detector’s view for three minutes after arming the system, Detector then walk in front of it. Smoke Press and hold the sensor’s “Test”...

  • Page 41: Testing Your Connectivity

    Managing Your System Security 2. If your Wi-Fi connection is weak, try moving the TouchScreen closer to the Internet router. If your cellular signal is weak, try moving the TouchScreen to another part of the house where it can obtain a stronger signal. Testing Your Connectivity The TouchScreen can test its connectivity to the Internet and cellular networks.
  • Page 42 TouchScreen User Guide From this screen you can modify your keypad codes or add new ones. To add a new keypad code: 1. From the Manage Keypad Codes screen, tap Add Keycode. The Add Keypad Code screen is displayed. 2. Tap Name to enter a name or description of who will be using the keypad code. 3.
  • Page 43 Managing Your System Security Table 5: Keypad Code Permission Levels Arming Description Level Guest User can arm and disarm the system. User can only arm the system. Only Standard User can create, edit, and delete keypad codes, as well as arm and disarm the system. This level is provided with the system and cannot be added.

  • Page 44: Managing Your Secret Word

    TouchScreen User Guide Managing Your Secret Word When an alarm is sent to a central monitoring station, they will attempt to contact you to verify that a true emergency is occurring. When you answer, they will ask for your secret word as an additional verification.

  • Page 45: Managing Connectivity Between Your Home Devices And The Internet

    Managing Your System Security 4. Tap Done to save your changes. The Set Security Secret Word screen is displayed again. Managing Connectivity between Your Home Devices and the Internet Your home network accesses the Internet through your security network router DMZ. The router’s DMZ selectively exposes your home network to the Internet.
  • Page 46 TouchScreen User Guide Figure 5: Security Network Router Blocks Access to Your Home Network from the Internet (Default) You can choose to have your security network router expose your home network to devices in the Internet (see Security Network Router Can Permit Access to Your Home Network from the Internet).This will not change your security network’s protection from outside entities.
  • Page 47 Managing Your System Security 2. Tap Next. The Personal Router Setup screen is displayed. 3. Tap Next. The Search for Devices screen is displayed. When an available router is located that is connected to the security network router by an Ethernet cable, the Located Devices screen is displayed. Note: The available routers are listed by MAC address.
  • Page 48 TouchScreen User Guide 5. Tap Next. The Configured Router screen is displayed. The TouchScreen configures the security network router to expose the selected router (and the home network devices connected to it) to the Internet. To hide access to your home network router from the Internet: Security Network Router Blocks Access to Your Home Network from the Internet (Default) on page 1.

  • Page 49: View Your Security Account Information

    Managing Your System Security The TouchScreen re-configures the security network router DMZ to hide any connected router from access by entities in the Internet. View Your Security Account Information To view your account information: 1. From the Settings app (see "Configuring the TouchScreen"...

  • Page 50: Managing Devices

    TouchScreen User Guide Managing Devices You can manage the following types of devices from the TouchScreen: Sensors Cameras (page 54) Key fobs (page 69) Lighting devices (page 69) Thermostats (page 73) Wi-Fi repeaters (page 74) Managing Sensors A maximum of six cameras and 64 security sensors and environmental devices can be used in your system.
  • Page 51 Managing Devices To turn zones off: 1. Disarm the system (see "Arming and Disarming the System" on page 2. Tap the Security icon on the Home screen (see page 24). The Arm System tab is displayed. 3. Tap the Turn Zone Off button for the zone to turn off the zone. Tap the Turn Zone On button for the zone to be monitored for alarms.

  • Page 52: Viewing Your Zone Event History

    TouchScreen User Guide Viewing Your Zone Event History When something occurs at a zone, whether or not the system is armed, or the zone is turned off, the security system logs an event. To view the Zone Event History: 1. Tap the Security app on the Home screen. The Arm System tab is displayed.
  • Page 53 Managing Devices Table 6: Zone Activity Events Icon Description An Open/Closed doorway An Open/Closed window Motion detected / no motion since last detected motion...

  • Page 54: Changing The Order That Security Zones Are Listed In The Touchscreen

    You can manually take pictures from a selected camera from the Subscriber Portal and mobile apps. Note: The privacy button on the RC8021 camera is not operable with the iControl system. Pressing the button does not turn off the camera view remotely or at the TouchScreen.
  • Page 55 Managing Devices IMPORTANT: The camera images are accessible to the TouchScreen device, Subscriber Portal, and mobile apps. Service Provider tools do not have access to these images. To modify the details of a camera: 1. From the Settings app (see "Configuring the TouchScreen"...
  • Page 56 TouchScreen User Guide Table 7: Edit Camera Options Arming Description Modifiable? Mode Model Make and model ID for the camera Camera Name assigned to camera device Name Video Level of video detail captured by the camera Quality Enable On/Off If set to On, the camera LED light is lit or Yes, for some blinks to note whether the camera is com- brands of cam-...
  • Page 57 Managing Devices 2. Tap the Video Quality field to determine the ideal level of video detail to be captured by the device. The Adjust Camera Video Quality screen is displayed. 3. Tap Run Speed Test to have the TouchScreen upload a file to the system servers and gauge the amount of time it takes to receive an acknowledgement.

  • Page 58: Adding Cameras To The Security System

    TouchScreen User Guide 5. Tap the appropriate video quality based (High, Medium, or Low) on the measured speed of the Wi-Fi between the camera and your security network, and tap Next. Adding Cameras to the Security System The TouchScreen supports up to six cameras. A camera is added to the security system by using an Ethernet cable to connect it to the security router.
  • Page 59 Managing Devices 3. Tap Next. The Hardware Setup screen is displayed. Figure 7: Camera: Hardware Setup Screen 4. Perform the steps described on the Hardware Setup screen. The steps vary, including connecting a camera to the TouchScreen’s router with an Ethernet cable and rebooting the camera, and then tap Next.
  • Page 60 TouchScreen User Guide Figure 8: Camera: Locating Camera Screen 5. Tap Accept to pair the camera with the TouchScreen. After the system finishes, the Configuring Camera field is marked “Done”. During the Configuring Camera step, the system upgrades the camera firmware if needed. This can take up to 15 minutes.
  • Page 61 Managing Devices Figure 10: Camera: Edit New Camera Screen Table 8: Edit New Camera Options Can Be Field Description Modified? Model Model ID for the new camera. The camera manufacturer and model infor- mation are sent to the server and logged for inventory reporting and tech support purposes.
  • Page 62 TouchScreen User Guide b. To update the upload network speed, tap Run Speed Test. The TouchScreen uploads a file to the system servers to measure the time until it receives an acknowledgement. c. Tap Next to return to the Adjust Camera Video Quality screen. d.
  • Page 63 Managing Devices The Camera Wi-Fi Connection Test screen is displayed. Figure 12: Camera: Camera Wi-Fi Connection Test Screen 10. To have the camera connected to the TouchScreen wirelessly, follow the instructions in the Cam- era Wi-Fi Connection Test screen (including disconnecting the camera from the TouchScreen router and rebooting the camera) and tap Locate Camera.
  • Page 64 TouchScreen User Guide Camera: Add Additional Camera Screen 14. Tap Add Another to add an additional camera. Repeat the steps as directed. Tap Next to return to the Install Zones and Home Devices screen is displayed with the Cameras marked done.

  • Page 65: Adding Key Fobs To The Security System

    Managing Devices Table 9: Troubleshooting the Camera Installation Issue Description Unable to pair the camera to the TouchScreen Confirm that the camera is plugged into the security router during configuration and has been restored to factory defaults. Perform the following procedure: 1.
  • Page 66 TouchScreen User Guide Figure 14: Key Fobs: Locating Key Fobs Screen 2. Tap Next to begin searching for key fobs to add. A Stop button is displayed on the Locating Key Fobs screen. The TouchScreen searches for key fobs that are available to be added (defaulted and in Search mode). 3.
  • Page 67 Managing Devices 5. Repeat this procedure for each key fob with the TouchScreen. When all the key fobs have been found and paired, tap Stop. The Wireless Key Fobs Located screen notes the number of key fobs found and paired. Figure 15: Key Fobs: Wireless Key Fobs Located Screen 6.
  • Page 68 TouchScreen User Guide 8. Tap the Key Fob Label to display a keyboard. 9. Enter a name for the key fob. Tap Done. 10. Tap the arrow to enable or disable the panic button. 11. Tap Done to return to the Configure Wireless Key Fobs screen...

  • Page 69: Editing Key Fobs

    Managing Devices 12. After all the key fobs are configured, tap Next. The Install Zones and Home Devices screen is displayed with the Key Fobs marked done. Editing Key Fobs To edit a key fob 1. From the Settings app, tap Home Devices > Key Fobs. 2.

  • Page 70: Managing Lights

    TouchScreen User Guide Managing Lights You can have up to 30 lighting devices connected to a TouchScreen at a time.  Each lighting device has a name assigned to it when it is added and is designated as dimmable or not. To dim or turn off a light: 1.
  • Page 71 Managing Devices 3. If the light is dimmable, select the power level. The top box indicates full power, and each box below it decreases the power level by 20 percent. You can also perform the following operations: Modify lighting devices (page 71) Add lighting devices (page 72) Delete lighting devices (page 73) Use the following method to:...
  • Page 72 TouchScreen User Guide 3. Tap the icon for a lighting device to modify it. The details of the selected lighting device are displayed. 4. Tap the Light Name field to display a keyboard screen to change the label of the Lighting device. 5.

  • Page 73: Managing Thermostats

    Managing Devices To remove a lighting device from the TouchScreen: 1. From the Settings app (see "Configuring the TouchScreen" on page 13), tap Home Devices. The Home Devices menu is displayed. 2. Tap Lighting > Delete Lights. The Settings screen is displayed showing an icon for each connected lighting device. 3.

  • Page 74: Managing Wi-Fi Repeaters

    Managing Wi-Fi Repeaters A Wi-Fi repeater extends the range of the iControl security router to enable communication between the TouchScreen and other iControl Wi-Fi peripheral devices. Currently, cameras are the only supported Wi- Fi devices. Use a RF range extender to increase the range of ZigBee sensors, lights, and other devices.
  • Page 75 Managing Devices To add a Wi-Fi repeater to the security system: The Wi-Fi repeater must be connected to the router with an Ethernet cable during the installation process. After the TouchScreen configures the repeater, place the router in its final location. Keep the following in mind when determining where to place the repeater: Place the repeater an equal distance between the security router and the device that is furthest from the router.
  • Page 76 TouchScreen User Guide The TouchScreen locates the repeater and updates the repeater's firmware, if necessary. The repeater is also configured to use the same communication channel and have the same SSID as the security router. Note: If the system cannot find the repeater, reset the repeater to its factory settings, then restart it.

  • Page 77: Maintaining & Configuring The Touchscreen Device

    Maintaining & Configuring the TouchScreen Device Maintaining & Configuring the TouchScreen Device You can configure the way the TouchScreen device displays your security information. Reboot the TouchScreen Occasionally, a problem might arise that could be solved by rebooting the TouchScreen. To turn the TouchScreen off and on: 1.

  • Page 78: Configuring The Screen Brightness Settings

    TouchScreen User Guide Configuring the Screen Brightness Settings To configure the default screen brightness: From the Settings menu (see "Configuring the TouchScreen" on page 13), tap TouchScreen > Screen Configuration > Screen Brightness. A control allows you to set the brightness level from 1-10 (default 10). Configuring Automatic Screen Dimming and Night Mode Dimming You can choose to have the screen dim to a set level after a period of inactivity (this can be used instead of a screensaver or in conjunction with a screen saver).
  • Page 79 Maintaining & Configuring the TouchScreen Device To configure the screen to dim completely during a set time period (Night Mode): Note: When a user touches the screen, it will brighten to its default brightness level. Note: At the set time range, the screen will dim to its lowest setting (1). 1.

  • Page 80: Configuring The Screensaver

    TouchScreen User Guide Configuring the Screensaver You can configure the TouchScreen to display a screen saver after the device has been inactive for some period of minutes. See also "Understanding and Configuring Screen Brightness & Screen Dimming" on page 77 for how to have the screen dim to a configured level after a period of inactivity.
  • Page 81 Maintaining & Configuring the TouchScreen Device You can also configure the volume at which the TouchScreen sounds are played. To set the tones that the TouchScreen uses when zone events occur: 1. From the Settings menu (see "Configuring the TouchScreen" on page 13), tap TouchScreen >...

  • Page 82: Cleaning The Touchscreen Screen

    TouchScreen User Guide The Volume Settings Configuration screen is displayed. 2. Tap the right and left arrow keys until you reach the appropriate volume level. Cleaning the TouchScreen Screen The TouchScreen can be hard to clean without accidentally pressing buttons; even accidentally arming or disarming the system.

  • Page 83: Managing Touchscreen Apps

    Maintaining & Configuring the TouchScreen Device Table 12: About This TouchScreen Details Arming Description Mode Version Current firmware version installed on your TouchScreen. Wi-Fi IP Internet Protocol address assigned to your TouchScreen by your router to communicate Address with it wirelessly. Note: This value might change if you reset your router to factory defaults.

  • Page 84: Installing Touchscreen Apps

    TouchScreen User Guide For more information about managing apps, see: Install available apps to the TouchScreen (see page 84) Reposition the order that apps are displayed in the Home screen (see page 85) Uninstall apps from the TouchScreen (see page 85) Installing TouchScreen Apps You can choose to install custom apps to your TouchScreen.

  • Page 85: Reordering Apps On The Home Screen

    Maintaining & Configuring the TouchScreen Device The [name] app was installed successfully. 5. Tap Next to again display the list of apps available to be installed. Note: Your updates will not be received by the TouchScreen if your device does not currently have broadband access.
  • Page 86 TouchScreen User Guide Tap the Up and Down arrows on the scrollbar to reveal additional apps. 2. Tap the app to uninstall and then tap Next. The app being removed is displayed. 3. Tap Next. 4. The TouchScreen displays the following confirmation: The [name] app has been removed.

  • Page 87: Appendix A: Touchscreen Installation And Maintenance

    Appendix A: TouchScreen Installation and Maintenance Appendix A: TouchScreen Installation and Maintenance Installing the Technicolor TouchScreen 1. Remove the TouchScreen from its packaging. 2. Use a P1 Phillips screwdriver to remove the (1) screw from the battery cover of the TouchScreen, and detach the cover.
  • Page 88 TouchScreen User Guide 6. Replace the battery cover and the screw. 7. Place the AC power cable into the clamp of the TouchScreen stand. 8. Connect the adapter cable to the back of the TouchScreen.
  • Page 89 10. Position the TouchScreen near an un-switched wall outlet (not controlled by a light switch). 11. If the installation plan does not involve the TouchScreen connecting to the customer’s network wirelessly, then connect an Ethernet cable to the TouchScreen and the iControl-dedicated router. 12. Insert the AC adapter into the bracket as shown.
  • Page 90 TouchScreen User Guide Table 13: AC Power Supply Ratings Rating Value Voltage 100 - 120V Current 0.5A Frequency 60 Hz 13. Remove the center screw from the wall outlet. 14. Plug the TouchScreen’s AC adapter into the TOP plug of the wall outlet, and replace the center screw through the bracket hole.

  • Page 91: Battery Requirements

    Appendix A: TouchScreen Installation and Maintenance Figure 18: Activation: Installation Welcome Screen Note: If the TouchScreen does not display the Installation Welcome screen, you must reset it to factory default. Battery Requirements Table 14: Device Batteries Device Device Type Batteries TouchScreen Central Controller GSP055771 4 volt Lithium Polymer 4400mAh (16.28WH)
  • Page 92 TouchScreen User Guide 1. Use a P1 Phillips screwdriver to remove the (1) screw from the battery cover of the Touch- Screen, and detach the cover. 2. Lift the battery out of the receptacle and dis- connect the battery from the TouchScreen by gently pulling the base of the connector.

  • Page 93: Recommendations For Sensor Installation And Placement

    Appendix A: TouchScreen Installation and Maintenance Recommendations for Sensor Installation and Placement Door/Window Sensors and Glass Break Detectors Install door/window sensors and/or glass break detectors at every possible location of entry, both upstairs and down. Glass Break Detectors For best detector performance, select a mounting location that is: Within 7.6 m (25 ft) of the protected glass Within clear view of the protected glass On the same wall as the protected glass...
  • Page 94 TouchScreen User Guide Uninsulated walls Heat sources such as fireplaces and heating vents Moving objects such as fans Air conditioning vents Glass furniture Obstructions such as curtains, plants, large furniture, doors Note: Free roaming pets pose special problems for motion detectors. Your installer has been trained to help you configure your installation to address your specific pet needs.

  • Page 95: Evacuation Plan

    Appendix A: TouchScreen Installation and Maintenance Evacuation Plan Develop an emergency evacuation plan for use in the event of fire. Here are some recommendations from the National Fire Protection Association. Make an evacuation plan for how to leave your home in the case of fire or other emergency. Sketch a map of your home that shows all the doors and windows.

  • Page 96: Smoke Detector Installation Recommendations

    TouchScreen User Guide Smoke Detector Installation Recommendations The National Fire Protection Association (NFPA) recommends the following for the number and placement of smoke detectors. Place smoke alarms as follows: In every bedroom, in hallways, and on every level of the premises, including the attic and base- ment.

  • Page 97: Appendix B: Using The Key Pad

    Appendix B: Using the Key Pad Appendix B: Using the Key Pad A key pad is a wireless peripheral that lets you perform certain TouchScreen functions in additional locations in your premises. For example, you could install a key pad near a less-used entry or in an upstairs bedroom to ensure its Emergency Alarm feature is always readily accessible.

  • Page 98: Disarming The System

    TouchScreen User Guide button turns red for 3 seconds to indicate that the Exit Delay has started (twice as long as the period configured for Arm Away—up to 120 seconds with no beeping from the TouchScreen). If the system is not ready (because, for example, a door or window is opened) the button flashes orange seven times.

  • Page 99: Changing The Batteries In The Key Pad

    Appendix B: Using the Key Pad Changing the Batteries in the Key Pad To replace the batteries in the key pad: 1. With a Phillips screwdriver, remove the screw from the battery cover in the back of the key pad and remove the cover. 2.

  • Page 100: Appendix C: Wi-Fi Repeater Placement

    Appendix C: Wi-Fi Repeater Placement Appendix C: Wi-Fi Repeater Placement A Wi-Fi repeater (also called a Wi-Fi range extender) extends the range of the iControl security router to enable communication between the TouchScreen and other iControl Wi-Fi peripheral devices. Currently, cameras are the only supported Wi-Fi devices.

  • Page 101: Appendix D: Quick Reference Tables

    Appendix D: Quick Reference Tables Appendix D: Quick Reference Tables This section provides tables that list the ranges and default settings for features in your security system. The tables are grouped in the following categories: System & Security settings TouchScreen device settings (104) Advanced system settings (104)
  • Page 102 TouchScreen User Guide Table 15: System & Security Settings, Ranges, and Defaults. Feature Comments Ranges & Defaults Exit Delay The time allotted for the customer to exit the Default: 60 seconds premises when the security system is armed. Range: 45 seconds to 240 The Exit Delay for Arm Stay and Arm Night modes is seconds twice the configured Exit Delay up to 120 seconds.
  • Page 103 Appendix D: Quick Reference Tables Feature Comments Ranges & Defaults (that is, disarmed Contacts can opt not to receive SMS and/or email email when an alarm is during the Alarm messages notifying them when an alarm was disarmed during the Alarm Transmission Delay aborted and that central monitoring was not Transmission Delay...
  • Page 104 TouchScreen User Guide Table 16: Screen Settings, Ranges, and Defaults Feature Comments Ranges & Defaults Automatic Screen Idle Timeout Default: 30 minutes Dimming Range: 5 minutes to 30 minutes (in 5 minute increments) Dimming  Level Default: 10 (brightest) Range: 1 to 10 Screen Nighttime Backlight off at night Default: No...

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