iControl Technicolor TCA200 User Manual page 20

TouchScreen User Guide
Table 3: System & Zone Trouble Header Messages
Message
AC Power
Disconnected
Alarm
communication
failed
Battery failure
Battery Low
Battery
Removed
Broadband
Connection
Lost
Camera
Connection
Failed
Cellular
Communication
Lost
Communication
Jammed
20
Cause
TouchScreen is not receiving A/C
power.
The system is in Low Power Mode (see
page 25).
TouchScreen is not accessing the
Internet through the local network, nor
does it have cellular connectivity.
Backup battery for the TouchScreen is
dead, and there is a loss of external
power.
After external power is restored, it
takes approximately 21 hours for the
battery to be fully charged.
See Sensor Battery Low.
Battery for the TouchScreen has
become detached.
TouchScreen is not accessing the
Internet through the local network, but
the device still has cellular connectivity.
TouchScreen cannot communicate with
one of your IP cameras.
TouchScreen cannot communicate
over the cellular network.
TouchScreen has detected an attempt
Resolution
Confirm that the power adapter is plugged
into the TouchScreen.
Confirm that the power adapter is plugged
into an un-switched outlet.
Confirm that the un-switched outlet has
power.
Plug the power adapter into another outlet.
Restore Internet connectivity as soon as
possible.
If the lack of cellular connectivity persists,
contact Customer Care.
When AC Power is restored the battery will
recharge. If not, have the battery
connection checked.
Confirm that the power adapter is plugged
into an un-switched outlet.
If A/C power is connected but the
TouchScreen has been off for an extended
period, the battery could still be charging.
Open the battery cover and check the
battery connection.
Restore Internet connectivity as soon as
possible.
Cellular connectivity allows only enough
communication with central monitoring to
communicate major events such as alarms.
Ensure that the camera is powered on, and
that it is in range of the Wi-Fi router. The
power indicator light on the camera should
be on solid.
If this problem persists, contact Customer
Care.
This could be a burglary in progress.