Upgrade Failure; Technical Support - Monoprice 38295 User Manual

10. After the upgrade has completed, a screen appears to inform you
the procedure was successful. Click the Finish button to close the
upgrade utility.
11. Install the KVM back into your previous setup, following the
instructions in the

UPGRADE FAILURE

Perform the following steps in the event that the Upgrade Successful
screen does not appear.
1. Disconnect the USB cables on the KVM switch from the computer.
2. Press and hold the button on the Remote Port Selector. While still
holding the button, plug the KVM switch's purple USB cable into the
computer.
3. Power on the KVM switch. It will now function with the factory
default firmware.
4. Perform steps 6-11 in the

TECHNICAL SUPPORT

Monoprice is pleased to provide free, live, online technical support to
assist you with any questions you may have about installation, setup,
troubleshooting, or product recommendations. If you ever need
assistance with your new product, please come online to talk to one of
our friendly and knowledgeable Tech Support Associates. Technical
support is available through the online chat button on our website
www.monoprice.com or through email by sending a message to
tech@monoprice.com. Check the website for support times and links.
INSTALLATION
section.
UPDATING THE FIRMWARE
15
section above.