Dynamix ITM Series Installation, Operation & Maintenance Manual page 21

4. Consultations with Customers
When so requested, our engineers and other personnel may consult with our customers concerning our
Products. While our employees will offer their best judgment on any question, the ultimate responsibility
for selecting that Product which will perform the functions and applications desired by the customer
rests with the customer. As noted above, we make no warranty, express or implied, as to the fitness of
any Product for any Product for any particular purpose or use.
5. How to Make a Claim
Within the limits of the terms and conditions set forth on our quotation and acknowledgment forms and in
the Warranty and Claims Policy, we will honor reasonable and justified claims when adequate evidence is
provided to show that our Product was defective.
Whenever a customer has a claim concerning a Product, the customer should contact the Customer
Service Department.
CUSTOMERS SHOULD NOT RETURN ANY PRODUCTS OR PARTS OR COMPONENTS TO US
WITHOUT FIRST CONTACTING US.
When contacting us, customers should have the following information available:
a) Customer name, location, purchase order number and date of purchase
b) Factory/Branch order number (serial number)
c) Product/Model number
d) Equipment installation date
e) Equipment failure date
f) Application or service of unit
g) Details of claim
Dynamix will notify the customer whether it will be necessary to return the Product or part or component
to us. If so, we will send the customer an "AUTHORIZED RETURN NUMBER" that must be attached to
the product or part or component before returning it. All items returned to us must be returned freight
prepaid.
If we determine that the Product or part or component is defective and that the defect is covered by our
warranty, we will, as explained above, correct the defect or refund the purchase price.
Customers should promptly inspect all Products upon delivery. The Customer must make claims for
shortages within 20 days after the date of shipment from our factory or warehouse. We suggest that
shortages be noted on the bill of lading or packing list, which should then be sent to our Customer
Service Department for verification.
All other claims must be submitted within 60 days after the date of shipment from our factory or
warehouse, or in the case of an alleged breach of warranty, within 60 days after the date within the
warranty period on which the defect is or should have been discovered. Claims may not be deducted
from payments made to us unless we have so agreed in writing in advance.
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