Troubleshooting - Sony PCWA-C100 Operating Instructions Manual

Troubleshooting

This section describes how to solve
common problems you may encounter
when using your Wireless LAN PC
Card or Wireless LAN Access Point.
Many problems have simple solutions,
so try these suggestions before you call
Sony Customer Information Services
Center.
On the overall wireless
communications
My computer does not detect the
Wireless LAN PC Card.
cThe Wireless LAN PC Card may not
be properly inserted into the PC
card slot of your computer. Check
that the Wireless LAN PC Card is
inserted in the proper direction,
then push it in as far as it will go.
Other computers on the wireless
LAN are not displayed.
cYou did not enter the password
when Windows started. Enter the
user name and the password
requested on Windows startup, then
log onto the LAN.
cThe windows environment is not
properly set up. Follow the
instructions in Setting up Windows
environment on page 18 or 29 to set
it up properly.
cNo other computers are logged onto
the wireless LAN.
I cannot access the Internet.
cThe Access Point is not connected.
Follow the instructions in the Access
Point Operating Instructions to
connect it properly.
cThe Wireless LAN PC Card is not
properly inserted into your
computer. See the instructions on
page 12 of this manual to insert it
properly.
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cCommunication between the Access
Point and your computer are not
established. Check the
communication status using the
Wireless Palette.
cThe Access Point is not properly
configured. Configure the Access
Point with the connection mode of
your choice using one of the Access
Point setup utilities.
cThe Access Point and your
computer are too far apart (more
than approximately 50 m (165 feet)).
When the Wireless Palette shows
the icon, move your computer
closer to the Access Point.
The data transfer speed is slow.
cThere is radio interference with
another Access Point. Try assigning
another channel number using one
of the Access Point setup utilities.
cThere are too many clients logging
on to the Access Point. Try later.
I cannot remember the Encryption
Key.
cUse the Sony-supplied Access Point
Firmware Update Utility to resume
the factory configuration of the
Access Point. Use the Wireless
Palette to register the Access Point
and establish communications with
it. Use one of the Access Point setup
utilities to configure the Access
Point. For further information about
how to use the Access Point
Firmware Upgrade Utility, select
VAIO - Wireless LAN - Access Point
Firmware Upgrade - Manual to see
the on-line manual.