Troubleshooting - Sony PCWA-C700 Operating Instructions Manual

Troubleshooting

Read the Troubleshooting section of this guide before calling Sony
Customer Information Services. If you still cannot resolve your issue after
reading this section, call Sony Customer Information Services.
Symptom
My computer does not
detect the Wireless
LAN PC Card.
I cannot access the
Internet.
Cause/Remedy
The Wireless LAN PC Card may not be properly inserted
into the PC card slot of your computer.
c Check that the Wireless LAN PC Card is inserted in the
proper direction, then push it in as far as it will go.
The Access Point is not connected.
c Follow the instructions in the Access Point Operating
Instructions to connect it properly.
The Wireless LAN PC Card is not properly inserted into
your computer.
c See the instructions on page 13 of this manual to insert it
properly.
Communication between the Access Point and your
computer are not established.
c Check the communication status using the Wireless Panel.
For details on how to check the status, see "Checking the
communication status" (page 39).
The Access Point is not properly configured.
c Configure the Access Point with the connection method of
your choice.
Distance between computer and Access Point is too great.
The maximum allowable distance is about 150 feet for
802.11a and 100 feet for 802.11b line of sight, but this will
vary depending on usage conditions.
c Check the signal level indicator in the taskbar. If the level
is low, bring the computer and Access Point closer
together.
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