Sony Walkman 4-141-609-11 (1) Operation Manual page 151

11
11
Troubleshooting
Connection with a computer
Symptom
Cannot install the
software.
The progress bar on the
install screen does not
proceed. Or, the access
lamp of the hard drive
does not light for several
minutes.
The installer does not start
up automatically.
Media Manager for
WALKMAN does not start
up.
Cause/Remedy
 Your computer is installed with an operating system that is not
supported by the player.
 Check the operating system of your computer (  page
178).
 Other software is running on Windows.
 If other software is running, it may interfere with
installation. Particularly, be sure to stop security software
because it can put a heavy load on the computer.
 There is not enough free space for the hard drive.
 The software requires 450 MB of hard drive space. Delete
unnecessary files.
 Your account has no administrator privileges, or you have not
logged in as the computer's administrator.
 To install the software, log in with an account with
administrator privileges or log in as the computer's
administrator.
 A message dialog is covered from your site by the install
screen.
 Press and hold the [Alt] key and press the [Tab] key several
times until the message dialog appears. Then follow the
message.
 Wait until the installation is completed, because it is
progressing properly. The installation may take 30 minutes or
more depending on the computer.
 After inserting the CD-ROM, if the installer does not start up
automatically, select [My Computer] (Windows XP) or
[Computer] (Windows Vista) from the [start] menu on the
task bar of Windows, then double-click the CD-ROM drive
icon to start up the installer.
 Your computer's system environment has changed, perhaps
due to an update of the Windows operating system.
Continued 