Sony Walkman 4-141-609-11 (1) Operation Manual page 148

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1
Troubleshooting
Operation (continued)
Symptom
The volume is not loud
enough.
There is no sound from
the right channel of the
headphones.
Or the right channel
sound is heard from both
sides of the headphones.
Playback has stopped
suddenly.
Thumbnails are not
displayed.
Cover art is not displayed.  Cover art information is not included with the data.
Cannot format the player.
The player's power was
inadvertently turned off,
and then on again.
The player does not work
properly.
Cause/Remedy
 "AVLS (Volume Limit)" is enabled.
 Disable "AVLS (Volume Limit)" (  page 119).
 The headphone plug is not fully inserted.
 If the headphones are not connected correctly, sound will
not be output properly. Insert the headphone plug into the
jack until it clicks (  page 8).
 The remaining battery power is insufficient.
 Charge the battery by connecting the player to a running
computer (  page 24).
 The songs or video files that cannot be played are played.
 Play back the other song or video files.
 Songs do not have cover art information whose file format is
supported by the player.
Thumbnails are displayed only when songs have cover art
information whose file format is supported by the player.
 Transfer again using the bundled Windows Media Player 11,
or another transfer capable software. Cover arts of songs that
are transferred using Windows Explorer may not be displayed.
 Thumbnail name does not match its video, or the video is not
in the correct location.
 Place a JPEG file of the same name as the video into the
folder under the "VIDEO" folder.
 If the photos do not have thumbnails that are complied with
Exif file format, the thumbnails cannot be displayed.
 Retransfer the photos using bundled Media Manager for
WALKMAN.
 The cover art only appears if the cover art information is
included. Cover arts of songs that are transferred using
Windows Explorer may not be displayed.
You can set cover art using the bundled Windows Media
Player 11, or another transfer capable software for setting
cover art. For details on operation, refer to the Help or
maker of the software.
 Some cover art is not displayed, depending on its file format.
 The remaining battery is low or insufficient.
 Charge the battery by connecting the player to a running
computer (  page 24).
 If a malfunction occurs, the player turns off, and then on again
automatically.
 The computer is started or restarted while the player is
connected to it.
 Reset the player by pressing the RESET button of the player.
Disconnect the player when you start or restart the computer.
Continued 