Sony Walkman 4-141-609-11 (1) Operation Manual page 144

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Troubleshooting
Operation
Symptom
There is no sound.
No data is played.
Data cannot be deleted on
the player.
Cause/Remedy
 The volume level is set to zero.
 Turn the volume up (  page 6).
 The headphone plug is not connected properly.
 Connect the headphone plug properly (  page 8).
 The headphone plug is dirty.
 Clean the headphone plug with a soft dry cloth.
 No songs or videos are stored on the player.
 Follow the instructions in the displayed message, and
transfer songs or videos from the computer.
 The battery is consumed.
 Charge the battery fully (  page 24).
 If the player does not react, even after charging the battery,
press the RESET button to reset the player (  page 143).
 No data is stored on the player.
 Follow the instructions in the displayed message, and
transfer data from the computer.
 Transferred files are not in a playable format. For details, see
"Supported file format" of "Specifications" (  page 173).
 Songs or videos may not be played back, depending on the
file format (  page 173).
 Photos may not be displayed, depending on the file size or
the file format (  page 65).
 You are placing audio MP4 files in a video folder by drag-and-
drop.
 Place them in the "MUSIC" folder by drag-and-drop.
 The playback limitation period of the song has expired due to
subscription conditions, etc.
 Songs with an expired playback limitation period cannot be
played back. Update them using the software used for
transferring.
 After transferring by drag-and-drop in Windows Explorer,
data hierarchy levels do not correspond to the player (  page
28).
 You cannot delete songs or photos on the player.
 Delete them using the software you used to transfer the
data, or Windows Explorer.
Continued 