Sony Walkman 4-141-609-11 (1) Operation Manual page 147

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1
Troubleshooting
Operation (continued)
Symptom
Cannot see the video, but
can hear it.
The touch panel or the
Buttons do not work.
The buttons work
properly, but the touch
panel does not work.
Playback does not stop.
The player does not work.  The remaining battery power is insufficient.
Transferred data cannot be
found.
Cause/Remedy
 The file is a .3gp file. (.3gp only supports audio.)
 The video is not in the video folder.
 Place the video in the video folder by drag-and-drop.
 The HOLD switch is set to the HOLD position.
 Slide the HOLD switch to the opposite position (  page
10).
 The player contains moisture condensation.
 Wait a few hours to let the player dry.
 The remaining battery power is low or insufficient.
 Charge the battery by connecting the player to a running
computer (  page 24).
 If you charge the battery and nothing changes, press the
RESET button to reset the player (  page 143).
 While "Connecting" or "Connected USB (MTP)" is being
displayed, you cannot operate the player.
 Disconnect the USB connection, then operate the player.
 The "HOLD Settings" option is set to "Touch Panel Disable"
and the HOLD switch is set to the HOLD position.
 Slide the HOLD switch to the opposite position (  page
10).
 With this player, there is no difference between stopping and
pausing. When you tap  on the screen or press the 
button on the body, playback pauses/stops.
 Charge the battery by connecting the player to a running
computer (  page 24).
 If you charge the battery and nothing changes, press the
RESET button to reset the player (  page 143).
 The built-in flash memory of the player was formatted using
Windows Explorer.
 Format the built-in flash memory on the player (  page
125).
 The supplied USB cable was disconnected from the player
while data was being transferred.
 Transfer usable files back to your computer and format the
built-in flash memory on the player (  page 125).
 After transferring by drag-and-drop in Windows Explorer,
data hierarchy levels do not correspond to the player (  page
28).
 Transferred files are not in a playable format. For details, see
"Supported file format" of "Specifications" (  page 173).
 Songs or videos may not be played back, depending on the
file format (  page 173).
 Photos may not be displayed, depending on the file size or
the file format (  page 65).
Continued 