BT Business Smart Hub User Manual page 9

Orange Red
What's happening What's happening
The Hub is working There's a problem
but isn't connected somewhere
to the internet
What to do What to do
Connect a device to Using the power
your Hub using a cable button, turn your Hub
or wi-fi. Open a new off and on again.
web browser window
If the light still doesn't
and follow the on-
turn blue, use a paper
screen help wizard to
clip (or something
get connected
similar) to press your
Hub's Factory Reset
button.
If this doesn't fix it, call
us on 0800 800 154.
Have your Hub and a
computer or device
close to hand
4005 BTB Smart Hub User Guide-FTTP v4 [3].indd 9
Blue White
What's happening What's happening
The Hub is working fine Your Hub is connected
in bridge mode
What to do What to do
If you can't get online, Your Hub is connected
there might be a and working fine but
problem with your as a modem only. Wi-fi
computer, tablet or is off in this mode and
mobile device. Turn it you'll need to connect
off and then on and another router to use
try again. as an access point. You
can switch off bridge
If you've still got a
mode in Hub Manager,
problem, get some help
if needed
from the manufacturer
or supplier
WPS button flashing
Connect to your
Hub's Wireless:
1 Select your Wireless Network:
BTBHub6-ABCD
Enter your Wireless
2
Password/key:
8888wwwwwWWW
Admin Password for
Hub Manager:
8888WWWW
Factory
Reset
Broadband USB Gig Ethernet
Power
1 2 3 4 On | Off
Power
What to do
If it's flashing blue, it's waiting for you to
press the WPS button on your computer
or device (you've got two minutes).
If it's flashing red, it didn't connect
– give it a couple of minutes and
try again. No light means that it's
connected successfully
For more help, go to bt.com/business/hubhelp 9
26/01/2018 16:09