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Emergency Weekend or After Business Hours Warranty Repair
Assistance
In an emergency, if an authorized TMC dealer is not located nearby please contact your
selling dealer for assistance. If your selling dealer is closed, contact TMC Customer Care at
(877) 855-2867
(available 24/7) for warranty pre-repair authorization for emergency weekend
and/or after business hours repair assistance.
Obtaining Service Repair at Thor Motor Coach
If your motorhome is in need of service repair, and your dealer recommends that the repairs
be made at the TMC Factory Service Center, your motorhome may be returned to us with the
following guidelines:
•
You (the current motorhome owner) or your referring dealer must make a confirmed
appointment prior to dropping off your motorhome.
•
You are responsible for all transportation costs and hotel accommodations; please be
prepared accordingly.
•
Unless prior approval has been obtained from the TMC Factory Service Center, all
personal items must be removed from the area where you are requesting service repair
and the refrigerator emptied. TMC is not responsible for any lost or stolen property,
valuables, or loss of food items.
•
Your motorhome holding tanks must be emptied and rinsed. We have a dumping station
available for customer use.
•
The propane system and all electrical systems must be shut down and turned OFF. We are
not responsible for discharged batteries or propane tanks.
•
During the appropriate season, please ensure your motorhome is winterized.
•
You must retake possession of your motorhome within seven (7) days of TMC notifying
you that the repairs have been completed; otherwise, unless a longer storage time has been
agreed to in writing by TMC, you agree to pay daily storage fees to TMC.
T H O R M O T O R C O A C H
|
M A D E T O F I T
C U S T O M E R I N F O R M A T I O N
NOTE: Please refer to your TMC Factory
Service Appointment Form for additional
important information.
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