How To Obtain Assistance - THOR Class C Series Owner's Manual

How to Obtain Assistance

Should a question or concern arise regarding your motorhome, your first step is to contact
your selling dealer. Their sales, service, and parts professionals will be glad to assist you.
Customer service is of the utmost importance to your selling dealer, and is just as important
to us.
You can also contact a TMC Customer Care representative, by calling
Questions can also be directed to TMC Customer Care through the Thor Motor Coach
website. To access this service, you must have a valid email address. This resoruce is available
to you 24/7. You will receive a reply by email, or if you choose, a TMC Customer Care
representative will return a phone call as soon as possible.
We sincerely believe your selling dealer and your TMC Customer Care representative will
be able to solve any concern which may arise. However, if their combined efforts are not
satisfactory please send a letter describing the circumstances to:
Thor Motor Coach
Attn: Customer Care
PO Box 1486
Elkhart IN 46515-1486
INCLUDE THE FOLLOWING:
• Your selling dealer's name, address, and phone number
• Your dealer contact's name
• Your legal name, current mailing address, phone number, and email address
• Your vehicle's 17-digit chassis vehicle identification number (VIN)
• Your vehicle's TMC serial number
• Current motorhome odometer reading
• If applicable, include the individual component supplier's name, part description, model
number, and serial number
T H O R M O T O R C O A C H |
(877)
M A D E T O F I T
855-2867.
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