Suggestions For Obtaining Service - THOR Class C Series Owner's Manual

C U S T O M E R I N F O R M A T I O N

Suggestions for Obtaining Service

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To help ensure your selling dealer provides the level of service you expect, here are some
suggestions we would like to make:
CONTACT YOUR DEALER AT ONCE
Do not wait until you are ready to use your motorhome. Service appointments are made
based on each dealer's schedule, so contact your dealer as soon as possible to have repairs
performed.
PREPARE FOR THE APPOINTMENT
If you are having warranty work performed, be sure to have the right papers with you. Take
your warranty folder and have your vehicle information available. All work to be performed
may not be covered by warranty. Discuss additional charges with the dealer's service
professionals.
PREPARE A LIST
Provide your dealer with a written list of specific repairs needed. It is important that you
provide any vehicle repair history to the dealer's service professionals. Keep a maintenance log
of your vehicle's service history. This can often provide a clue to the current issue.
BE REASONABLE WITH YOUR REQUESTS
If you leave a list with several items, and you need your motorhome returned back by a
specific time, discuss the situation with the dealer's service professionals and list your items in
order of priority. This may include making a second appointment for work not completed or
parts that the dealer may need to order.
DON'T EXPECT TO LOOK OVER THE TECHNICIAN'S SHOULDER
Please don't be offended if you are told you cannot watch the work being done. Some
insurance requirements forbid admission of customers to the service area.
INSPECT THE WORK PERFORMED
Finally, check out the service or repair job when you pick up your motorhome. Notify the
dealer's service professionals immediately of any dissatisfaction. If you cannot return the
vehicle immediately for repair, make an appointment as soon as possible.
Please be aware that all service shops require notification of any issues with their repairs
within a specified time limit. Make sure you are familiar with their repair policies.
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