Why can't I see the video from my camera on D-‐ViewCam? ..........Why there is no sound on D-‐ViewCam recording playback? ..........How do I set up and install my DCS-5020L? Step 1: Download and the install wizard for your camera from h^p://www.mydlink.com/ support Step 2: Launch the install wizard:...
•Step 2.2: Accept the End User License Agreement by checking the box next to “I accept these terms and condiBons”, then click Next.
•Step 2.3: Follow the on-‐screen instrucBons to connect your camera to your router and connect the power. Click Next afer you have completed each step. ...
Step 4.4: Conﬁrm that the LED on the front of the camera is lit solid green. ...
•Step 4.5: Select your DCS-‐5020L using the radio bu^on from the menu on the lef-‐hand side of the camera name. Enter and conﬁrm a new password for the administrator account in the ﬁelds provided. This password will be required when logging in to the camera’s web-‐based conﬁguraBon interface.
•Step 4.6: Using the radio bu^ons, select how you wish to connect your camera to your router for normal operaBon. You can choose to connect using a wired Ethernet connecBon (Ethernet cable), using Wi-‐Fi Protected Setup (WPS), or by selecBng an available wireless network.
4.6.1 If you selected Ethernet Cable connecBon, follow the on-‐screen instrucBons to connect your camera to your router using a wired connecBon. Once completed, click Next to conBnue the wizard.
4.6.2 If you selected By using Wi-‐Fi Protected Setup (WPS), follow the on-‐screen instrucBons to connect your camera to your wireless router using WPS. Once completed, click Next to conBnue the wizard. Note: Your router must support WPS Push-‐bu^on ConnecBon (PBC) in order to use this method.
4.6.3 If you selected By Selec?ng a Wireless Network, choose an available wireless network from the drop-‐down menu. If you do not see your wireless network in the list, click Rescan to search for wireless networks again. If your network requires a password, enter it in the Wireless password ﬁeld.
•Step 4.7.1: In order to use the cloud features of your camera, you will need to add it to your mydlink account. If you do not have a mydlink account, you can create one at this step. To add the DCS-‐5020L to your exisBng mydlink account, select Yes, I already have a mydlink ...
4.6.3: If you selected I don’t want to enable mydlink cloud service, you will not be able to use any of the cloud services associated with your camera. Click Next to conBnue. •Step 4.7: Setup is complete. A summary page with display your camera’s setup details, as well as your mydlink account informaBon.
Step 5: Log in to your mydlink account to view and manage your DCS-‐5020L at h^p:// www.mydlink.com...
camera’s current ﬁrmware version. How do I set an administrator (admin) password on my DCS-5020L? Note: mydlink Cloud Service registraBon requires the admin password Step 1: Open a web browser and enter the IP address of the camera in the address bar ...
Step 4: To change the administrator password, enter the exisBng administrator password (leave blank if you have not changed it from the default), and enter a new password in the New Password ﬁeld under the Admin Password SeNng secBon. You will need to type the new password again in the Retype Password ﬁeld.
Step 3: Select the camera and click on SeNngs. Step 4: check the show password check box.
How do I reset my camera to factory default settings? Example: a. If you forget your camera’s password and have not registered with the mydlink cloud service, you can perform a reset to return all settings to the factory default. b.
Note: Do not unplug the power during this procedure. Step 3: The unit will then reboot. Once the power light stops blinking, the unit is reset and all seNngs are restored to their defaults. How do I change the LAN IP address of my camera? Example: a.
Step 3: Click on Setup on the top menu bar. Step 4: Go to Network Setup and select Sta?c IP Address...
Step 5: Change the IPv4 Address using the ﬁeld provided. The new address should be within the same subnet as the factory default address (ie: 192.168.0.XXX). Step 6: Click the Save SeNngs bu^on to save the new seNngs.
How do I conﬁgure motion detection on my camera? Method 1: To be used if your D-‐Link Cloud Camera is already registered with the mydlink Cloud Service. Step 1: Open your web browser and enter h^p://www.mydlink.com/ Step 2: Enter your mydlink ID (email) and password at the login screen and click Sign in. ...
Step 3: Select the camera and click on the SeNngs tab. Step 4: Select the MoBon DetecBon checkbox.
Step 5: Select the detecBon area and sensiBvity you would like using the drawing tools. Click Next to conBnue.
Step 6 Select the detecBon schedule and click Next. Example: Always You can also select individual days using the checkboxes, and specify a From and To Bme in the ﬁelds provided. ...
Step 6: Click ﬁnish. Step 7: Click Save to save the current conﬁguraBon and acBvate moBon detecBon.
Step 8: Click Save to conﬁrm the changes. Method 2: Step 1: Open a web browser and enter the IP address of the camera in the address bar (default is 192.168.0.20). Press Enter.
Step 2: The default username is admin and the password ﬁeld should be lef blank. Click OK. Step 3: Click on Setup on the top menu bar. Step 3: Click MoBon DetecBon from the menu on the lef-‐hand side.
Step 4: Click Enable under the MoBon DetecBon SeNngs secBon. Step 5: Specify whether you want to Always have moBon detecBon enabled, or deﬁne a Schedule of your choosing. When choosing a schedule, use the checkboxes to select individual days, and specify a Start and Stop Bme for the schedule on each of the days ...
Step 6: Specify how sensiBve you would like moBon detecBon to be. Step 7: Use your mouse to deﬁne the areas of the video that you would like to monitor for moBon. Clicking once on a square within the grid will select that area of the video for moBon detecBon.
Step 8: Click the Save SeNngs bu^on to save the new seNngs.
How many types of motion detection are available on my IP camera? Selected D-‐Link Cloud Cameras oﬀer 2 diﬀerent types of moBon detecBon. 1. Sofware or Pixel Change MoBon DetecBon: The camera compares the change in pixels from one frame to another. ...
How do I conﬁgure the audio settings on my DCS-5020L? Step 1: Open a web browser and enter the IP address of the camera in the address bar (default is 192.168.0.20). Press Enter. Step 2: The default username is admin and the password is blank (nothing). Click OK.
Step 4: Click Enable in the Audio SeNngs secBon. Step 5: Change the Volume SeNngs and click Save SeNngs to retain the changes.
How do I manually upgrade the ﬁrmware on my camera? Note: All ﬁrmware upgrades should be done over a WIRED connecBon. If your camera is currently conﬁgured for wireless, plug it directly into your router before proceeding. Step 1: Download the latest ﬁrmware ﬁle for your device from h^ps://www.mydlink.com/ support Step 2: Open a web browser and enter the IP address of the camera in the address bar ...
Step 3: Click the Maintenance tab and then click Firmware Upgrade from the menu on the lef-‐hand side. Step 4: Click on Browse to located the downloaded ﬁrmware and then click the Upload bu^on. The ﬁrmware upgrade will commence. Once completed, the camera will reboot, and you will need to log in to the conﬁguraBon interface again.
How do I mount my camera to a wall or ceiling? Step 1: Place the mounBng bracket where you want to posiBon the camera and use a pencil to mark the holes. Step 2: Depending on the material of the wall or ceiling, use proper tools to drill two holes or screws where you marked.
Step 4: Fasten the mounBng bracket to the wall using the screws provided. Step 5: Using the supplied thumbscrew, fasten the camera to the mounBng bracket. Connect the power and Ethernet cables to the camera. Step 6: Adjust the angle of the arm on the mounBng bracket as required. Tighten the thumbscrew to lock the arm in place.
Step 1: If you have any sofware ﬁrewalls installed (Norton, McAfee, Kaspersky), try temporarily disabling them and running the wizard again. Step 2: Ensure you are running the latest setup wizard. Please visit h^p://mydlink.com/ support to download the latest version for your mydlink camera. Step 3: Check your web browser seNngs.
Note: Enabling seNngs will block your AcBveX InstallaBon, Note: If you have anBvirus or ﬁrewall programs running, make sure they are not blocking AcBveX controls from being downloaded or running. Make sure that you have administraBve rights before installing the AcBveX controls. How do I access my mydlink camera remotely? In order to view your mydlink camera remotely through the mydlink portal or using the ...
Step 2: Select your mydlink-‐enabled camera to view live video. Using the mydlink Lite app: Step 1: Download and install the mydlink Lite app from to your mobile device (check your camera’s packaging or documentaBon for compaBbility).
Step 2: Log into the app with your mydlink username and password.
Tap the camera that you wish to view the live feed for from the list which appears.
Your live video will be displayed. Depending on the model of camera you are viewing, you may be able to control certain funcBons using the bu^ons below the live feed screen.
How do I enable a new camera in D-ViewCam? D-‐ViewCam is a powerful sofware package from D-‐Link which may be purchased separately. It is useful for monitoring a large network of up to 32 cloud cameras Step 1: Launch the D-‐ViewCam console. Once the console loads, click on the General SeNngs icon, then SeNng, and then click System SeNng.
Step 2: Click on the Camera tab. Step 3: Click Start Scan to automaBcally ﬁnd the IP camera(s) that are on your Local Area Network (LAN).
Step 4: Select one of the IP cameras that are available by checking the box in the lef-‐hand column. You may enter a new name for this camera and then enter the administrator username and password assigned to this camera in the ﬁelds provided. Click OK to add the camera.
If a camera does not support UPnP, you can manually add a camera as per the below instrucBons. Step 1: Click Insert to manually add a network camera that is on your Local Area Network (LAN). The IP Camera Video/Server Se4ng window will appear.
Step 2: Enter the following network informaBon for your camera: • Name -‐ Enter a name for your camera. • IP Address -‐ Enter the IP address of this camera. If you want to use a domain name, then check the DNS box and enter the domain name.
How do I set up motion detection and recording in D- ViewCam? Step 1: Launch D-‐ViewCam and click the Schedule ConﬁguraBon icon.
Step 2: Select the camera(s) you want to apply the recording schedule to, create a schedule and click Conﬁgure. Step 3: Under the Mode menu, select Record on Mo?on. Step 4: Under the Original Video view, click and drag to draw a box or mulBple boxes to determine the area(s) that you want to monitor for moBon.
Step 5: Click the Start Menu icon and click Start Recording Schedule. A circle will appear in the top right corner of each camera conﬁgured for moBon detecBon recording. •Green = No MoBon Detected •Red= MoBon Detected...
How do I set up scheduled recording in D-ViewCam? Step 1: Launch D-‐ViewCam and click the Schedule ConﬁguraBon icon. Step 2: Select the camera(s) you want to apply the recording schedule to, then create a schedule and click the Conﬁgure icon. Step 3: Under Mode, ensure Always Record is selected.
Click OK to close the Encoding OpBons and click OK again to close Schedule ConﬁguraBon. Step 5: Click the Start Menu icon and click Start Recording Schedule. Note: A red circle will appear in the top right corner of each camera with recording ...
conﬁgured. This indicates that it is recording. What are the system requirements for D-ViewCam 3.x? To ensure your D-‐ViewCam surveillance system can maintain high video monitoring and recording performance, certain minimum system conﬁguraBons are required. Note: Recording video over a long period of Bme will consume large amounts of disk space. Make sure that you have enough disk space available if you want to use the recording ...
Why can't I see the video from my camera on D-ViewCam? Issue: FIX: Ensure that you have entered the correct IP address of your D-‐Link camera, along with the correct user name and password (if they have been conﬁgured). Also check that the camera is powered on, and that the connecBon between the camera and your network is ...
Step 2: Click on the Camera tab, select your camera, and click Conﬁg. Step 3: Conﬁrm the following: •Correct IP address is entered...
•Correct User Name and Password •Correct Vendor and Model are selected Click OK The camera should now be displayed.