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Overview
Troubleshooting Guide
Problem
The pump does not
vibrate when the on/
off button is pressed
once and the charger
is not connected to the
pump.
Pressing the pump
button, waiting for the
start-up vibrations,
and then pressing the
button again does not
start the pump.
(To prevent excessive
vacuum, the pump
will not vibrate if it
is already holding a
vacuum when it is
started up.)
Action
• The pump's internal battery may not be
charged. Charge the pump with the charger
for at least 30 minutes and try again.
• The on/off button could be damaged. Verify
that the rubber boot is intact and hasn't been
torn from impact. Contact Ohio Willow
Wood if the switch needs to be replaced.
• The pump may have ben exposed to a large
static discharge. Plug in the charger and
press the reset button to reset the pump. The
charger does not need to be plugged into an
outlet.
• Do not press the on/off button too quickly.
Press the button for one second, then release
for one second before pressing again, so
that the system recognizes separate button
presses.
• The pump's internal battery may not be
charged. Charge the pump with the charger
for at least 30 minutes and try again.
• The pump could already be in automatic
mode. Pressing twice when the unit is in
automatic mode or standby mode will turn
the unit completely off. Wait 15 seconds,
then press the on/off button once and verify
that the pump vibrates to indicate it is in
standby mode. After vibration, press a
second time to transition the pump to
automatic mode.
• The pump may have ben exposed to a large
static discharge. Plug in the charger and
press the reset button to reset the pump. The
charger does not need to be plugged into an
outlet.
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