Table of Contents
Advertisement
Customer Service
Guarantee
Your product has the benefit of our manufacturer's
guarantee which starts from the date of purchase. This
guarantee only applies in the United Kingdom and
Republic of Ireland. To activate this guarantee, please
return your completed registration card, visit our website
or free phone 0800 5978551 within 30 days of purchase
(UK only).
Within the guarantee period we will resolve defects in
materials or workmanship, free of charge, by repairing or
replacing parts or product as we may choose.
This guarantee is in addition to your statutory rights
and is subject to the following conditions:
• The guarantee applies solely to the original
installation under normal use and to the original
purchaser only. The product must be installed and
maintained in accordance with the instructions given
in this guide.
• Servicing must only be undertaken by us or our
appointed representative.
Note! If a service visit is required the product must
be fully installed and connected to services.
• Repair under this guarantee does not extend
the original expiry date. The guarantee on any
replacement parts or product ends at the original
expiry date.
• For shower fittings or consumable items we reserve
the right to supply replacement parts only.
The guarantee does not cover:
• Call out charges for non product faults (such
as damage or performance issues arising from
incorrect installation, improper use, inappropriate
cleaning, lack of maintenance, build up of limescale,
frost damage, chemical attack, corrosion, system
debris or blocked filters) or where no fault has been
found with the product.
• Water or electrical supply, waste and isolation issues.
• Compensation for loss of use of the product or
consequential loss or indirect loss of any kind.
• Damage or defects caused if the product is repaired
or modified by persons not authorised by us or our
appointed representative.
• Routine maintenance or replacement parts to
comply with the requirements of the TMV2 or TMV3
healthcare schemes.
• Accidental or wilful damage.
• Products purchased ex-showroom display.
What to do if something goes wrong
If your product does not work correctly refer to this guide
for fault diagnosis and check that it is installed and
commissioned in accordance with our instructions. If this
does not resolve the issue, contact us for help and advice.
Mira is a registered trade mark of
Kohler Mira Limited.
The company reserves the right to alter
product specifications without notice.
1353004-W2-A
Helpdesk Service
Contact our Customer Service Team for product
advice, to purchase spare parts or accessories
or to request a service visit. You can contact
us via phone or e-mail - contact details below.
Please provide your model name, power rating (if
applicable) and date of purchase.
Mira Showers Website
(www.mirashowers.co.uk)
Visit our website to register your guarantee,
download user guides, diagnose faults, purchase
our full range of accessories and popular spares,
or request a service visit.
Spares and Accessories
We hold the largest stocks of genuine Mira
spares and accessories. Contact us for a price
or visit our website to purchase items from our
accessory range and popular spares. (Only
available in the United Kingdom.)
Service/Repairs
No one knows our products better than our
nationwide team of Service Technicians. We
carry out service or repair work to your product
both during and after the guarantee period. (Only
available in the United Kingdom and Republic
of Ireland.) Ask about our fixed price service
repairs.
To Contact Us: UK
0800 001 4040
01242 282595
Email - Visit
www.mirashowers.co.uk/contactus
By Post:
Mira Customer Services Dept, Cromwell Road,
Cheltenham, Gloucestershire, GL52 5EP
To Contact Us: Eire Only
01 531 9337
Email -
CustomerServiceEire@mirashowers.com
FM 14648
© Kohler Mira Limited, June 2018
Advertisement
Table of Contents
