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Guarantee of Quality
Mira Showers guarantee your product against any defect
of materials or workmanship for the period shown in the
Guarantee Registration Document included with your
shower. Alternatively, to confirm the applicable guarantee
period please contact Customer Services.
To validate the guarantee, please return your completed
registration card.
Within the guarantee period we will resolve defects, free of
charge, by repairing or replacing parts or modules as we
may choose.
To be free of charge, service work must only be undertaken
by Mira Showers or our approved agents in Northern Ireland
and Republic of Ireland.
Service under this guarantee does not affect the
expiry date. The guarantee on any exchanged parts
or product ends when the normal product guarantee
period expires. Not covered by this guarantee:
Damage or defects arising from incorrect installation,
improper use or lack of maintenance, including build-up of
limescale.
Damage or defects if the product is taken apart, repaired or
modified by any person not authorised by Mira Showers or
our approved agents.
This guarantee is in addition to your statutory and other
legal rights.
Before using your shower
Please take the time to read and understand the operating
and safety instructions detailed in this manual.
What to do if something goes wrong
If when you first use your shower it doesn't function
correctly, first contact your installer to check that installation
and commissioning are satisfactory and in accordance with
the instructions in this manual. We are on-hand to offer you
or your installer any advice you may need.
Should this not resolve the difficulty, simply contact our
Customer Services who will give every assistance, and
if necessary arrange for our service engineer to visit. If
later the performance of your shower declines, consult
this manual to see whether simple home maintenance is
required.
Please call our Customer Services to talk the difficulty
through, request service under guarantee if applicable, or
take advantage of our comprehensive After-Sales service.
As part of our quality and training programme calls may
be recorded or monitored.
After Sales Service
Our Customer Services Team is comprehensively trained to
provide every assistance you may need: help and advice,
spare parts or a service visit.
Mira Showers
Kohler Mira Ltd
Cromwell Road,
Cheltenham GL52 5EP.
CUSTOMER SERVICE
Mira is a registered trade mark of
Kohler Mira Limited.
The company reserves the right
to alter product specifications
without notice.
Spare Parts
We maintain an extensive stock of spares, and aim to have
functional parts available for ten years from the date of final
manufacture of the product.
Spares can be purchased from approved stockists or
merchants (locations on request) or direct from Customer
Services.
Spares direct will normally be despatched within two
working days. Payment can be made by Visa or Mastercard
at the time of ordering. Should payment by cheque be
preferred a pro-forma invoice will be sent.
Note! In the interests of safety, spares requiring exposure
to mains voltages can only be sent to competent persons.
Service
Our Service Force is available to provide a quality service at
a reasonable cost. You will have the assurance of a Mira
trained engineer/agent, genuine Mira spares – and a 12
month guarantee on the repair.
Payment should be made directly to the Service
Engineer/Agent, using Visa, Mastercard or a cheque
supported by a banker's card.
To contact us:
England, Scotland & Wales
Mira Showers Customer Services
Telephone: 0870 2410888
8.30am to 5pm Working days (4.30pm Fri)
8.30am to 12.30pm Saturday
E-mail: Mira_technical@mirashowers.com
Fax: 01242 282595
By Post:
Cromwell Road, Cheltenham, Gloucester GL52 5EP
For Customers in Northern Ireland
Wm H Leech & Son Ltd
Telephone: 028 9044 9257 — Mon to Fri 9am-5pm
Fax: 028 9044 9234 — 24 hours
By Post:
Maryland Industrial Estate, Ballygowan Road, Moneyreagh,
Co Down BT23 6BL
For Customers in Republic of Ireland
Modern Plant Ltd
Telephone: Dublin 01 4591344 — Mon to Fri 9am to 5pm
Fax: Dublin 01 4592329 — 24 hours
By Post: Otter House, Naas Road, Clondalkin, Dublin 22
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