Customer Service - Mira Advance User Manual

Customer Service

Guarantee
Your product has the benefi t of our manufacture's
guarantee which starts from date of purchase. This
guarantee only applies in the United Kingdom and
Republic of Ireland. To activate this guarantee, please
return your completed registration card, visit our
website or free phone 0800 5978551 within 30 days
of purchase (UK only).
Within the guarantee period we will resolve defects in
materials or workmanship, free of charge, by repairing
or replacing parts or product as we may choose.
This guarantee is in addition to your statutory
rights and is subject to the following conditions :
The guarantee applies solely to the original
installation under normal use and to the original
purchaser only. The product must be installed and
maintained in accordance with the instructions
given in this guide.
Servicing must only be undertaken by us or our
appointed representative.
Note! If a service visit is required the product must
be fully installed and connected to services.
Repair under this guarantee does not extend
the original expiry date. The guarantee on any
replacement parts or product ends at the original
expiry date.
For shower fi ttings or consumable items we
reserve the right to supply replacement parts only.
The guarantee does not cover:
Call out charges for non product faults (such as
damage or performance issues arising from
incorrect installation, improper use, inappropriate
cleaning, lack of maintenance, build up of
limescale, frost damage, chemical attack,
corrosion, system debris or blocked fi lters) or
where no fault has been found with the product.
Water or electrical supply, waste and isolation
issues.
Compensation for loss of use of the product or
consequential or indirect loss of any kind.
Damage or defects caused if the product is
repaired or modifi ed by persons not authorised by
us or our appointed representative.
Routine maintenance or replacement parts to
repaired or modifi ed by persons not authorised by
comply with the requirements of the TMV2 or
repaired or modifi ed by persons not authorised by
TMV3 healthcare schemes
Accidental or wilful damage.
Products purchased ex-showroom display.
Mira is a registered trade mark of
Kohler Mira Limited.
The company reserves the right to alter
product specifi cations without notice.
1306246-W5-A
What to do if something goes wrong
If your product does not work correctly refer to this
manual for fault diagnosis and check that it is installed
and commissioned in accordance with our instructions.
If this does not resolve the issue, contact us for help
and advice.
Helpdesk Service
Contact our Customer Services Team for
product advice, to purchase spare parts or
accessories or to set up service visit. You can contact
us via phone or e-mail - contact details below.
Please provide your model name, power rating (if
applicable) and date of purchase.
Mira Showers Website
(www.mirashowers.co.uk)
Visit our website to register your guarantee,
download user guides, diagnose faults, purchase
our full range of accessories and popular spares, or
request a service visit.
Spares and Accessories
We hold the largest stocks of genuine Mira
spares and accessories.Contact us for a
price or visit our website to purchase items from our
accessory range and popular spares. (Only available
in the United Kingdom )
Service/Repairs
No one knows our products better than our
nationwide team of Service Technicians. We
can carry out service or repair work to your product
both during and after the guarantee period. (Only
available in the United Kingdom and Republic of
Ireland) Ask about our fi xed price service repairs.
To Contact Us: UK
0844 571 5000
Calls cost 7p per minute plus your phone company's
access charge
Fax: 01242 282595
Email – Visit
www.mirashowers.co.uk/contactus
By Post: Mira Customer Services Dept, Cromwell
Road, Cheltenham, Gloucestershire GL52 5EP
To Contact Us: Eire Only
01 531 9337
E-mail:
CustomerServiceEire@mirashowers.com
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© Kohler Mira Limited, August 2017
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