Customer Service - Mira Platinum Installation And User Manual

Customer Service

Guarantee
Your product has the benefit of our manufacturer's
guarantee which starts from the date of purchase.
This guarantee only applies in the United Kingdom
and Republic of Ireland.
Activating Your Guarantee
Registering your guarantee is quick and simple. To
ensure your product is covered, please register online .
Scan the QR code to activate your
guarantee now or call 0800 5978551
within 30 days of purchase (UK only).
What is Covered:
● The guarantee applies solely to the original
installation under normal use.
● The product must be installed and maintained
in accordance with the instructions given in this
guide.
● Servicing must only be undertaken by us or our
appointed representative.
● Repair under this guarantee does not extend
the original expiry date. The guarantee on any
replacement parts or product ends at the original
expiry date.
● For shower fittings or consumable items we
reserve the right to supply replacement parts only.
The guarantee does not cover:
● Call out charges for non product faults (such
as damage or performance issues arising
from incorrect installation, improper use,
inappropriate cleaning, lack of maintenance,
build up of limescale, frost damage, chemical
attack, corrosion, system debris or blocked filters)
or where no fault has been found with the product.
● Water or electrical supply, waste and isolation
issues.
● Routine maintenance or replacement parts
to comply with the requirements of Building /
Plumbing / Electrical Standards or Schemes.
● Compensation for loss of use of the product or
consequential or indirect loss of any kind.
● Damage or defects caused if the product is
repaired or modified by persons not authorised
by us or our appointed representative.
● Accidental or wilful damage.
● Products purchased ex-showroom display.
● Disinfection or descaling to reduce bacterial
growth or contamination.
Mira is a registered trade mark
of Kohler Mira Limited.
The company reserves the right
to alter product specifications
without notice.
1514415-W2-A
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Registered Office: EU Importer address:
Cromwell Road, Kohler France S.A.S.
Cheltenham, 30 Boulevard de la Bastille,
Gloucestershire 75012 Paris,
GL52 5EP France
What to do if something goes wrong
If your product is not working correctly please refer
to this manual for fault diagnosis and to check that
it is installed and commissioned in accordance with
our instructions. If this does not resolve the issue,
our Customer Services team are here to help get you
back up and running. To help us solve your problem
quickly, please have your product name, power rating
(if applicable) and date of purchase to hand.
Visit www.mirashowers.co.uk
Visit our website to register your guarantee, book a
service visit, diagnose faults and purchase products.
Spares and Accessories
We stock a full range of spare parts and fittings and are
all available to purchase either online or over the phone.
Our online spare parts selector tool will help you quickly
and easily identify the spare part for your product.
Visit www.mirashowers.co.uk/parts-accessories
Replacements and Repairs
In the unlikely event that your product needs a repair,
our nationwide repairs and installation team are here to
help. You can book a convenient date and time online.
Scan the QR code to book a service visit
now or visit www.mirashowers.co.uk/
support/repair-services/repair-service
We also offer a comprehensive replacement service
for when your product needs a little refresh, visit our
website or contact our team for more information on
our replacement services.
Help us improve
Your experience is important to us and your review
(whether good, bad or otherwise) will be posted on
Trustpilot.com immediately to help other people make
more informed decisions.
Visit uk.trustpilot.com/review/www.mirashowers.co.uk
Need to get in touch?
UK
T: 0800 001 4040
E: askus@mirashowers.com
www.mirashowers.co.uk
Eire
T: 01 531 9337
E: customerserviceeire@mirashowers.com
www.mirashowers.ie
© Kohler Mira Limited, May 2023
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