Sony Handycam CCD-TRV238E Operation Manual page 88

Symptom
For TRV270E/285E:
The image does not appear on the
screen of the Windows computer
when using the USB cable.
88
Troubleshooting
Cause and/or Corrective Actions
cThe USB driver has been registered incorrectly as the computer was
connected to your camcorder before the installation of the USB driver
was completed. Follow the procedure below to install the USB driver
correctly.
For Windows 98*/Windows 98SE/Windows Me
* When copying or playing the pictures on a tape using a computer, the
operation is not guaranteed on Windows 98.
1
Check that your camcorder is connected to a computer.
2
Right-click [My Computer], then click [Properties].
The [System Properties] screen appears.
3
Click the [Device Manager] tab.
4
If devices below are already installed, right-click them,
then click [Remove] to delete them.
For copying and viewing pictures recorded on a
tape
• [USB Audio Device] in the [Sound, video and game
controllers] folder
• [USB Device] in the [Other devices] folder
• [USB Composite Device] in the [Universal Serial Bus
Controller] folder
5
When the [Confirm Device Removal] screen appears,
click [OK].
6
Turn off the power of your camcorder, disconnect the
USB cable, then restart the computer.
7
Place the CD-ROM in the disc drive of your computer.
8
Follow the steps below and try to install the USB driver
again.
1
Double-click [My Computer].
2
Right-click [PICTUREPACKAGE] (Disc drive)*.
* Drive names (such as (E:)) may vary depending on the computer.
3
Click [Open].
4
Double-click [Driver].
5
Double-click [Setup.exe].
b Note
• Deleting anything other than [USB Audio Device], [USB Device], and
[USB Composite Device] may cause malfunction of your computer.