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Related Manuals for CCV VX 680
Summary of Contents for CCV VX 680
- Page 1 User Manual CCV Mobile...
- Page 2 Agreement. The scope of the services provided by CCV and the applicable terms and conditions are set out in the General Terms and Conditions of CCV Holland B.V. (version of August 2012) and the service leaflet of the relevant product. These documents were enclosed with the quotation you received from CCV.
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Page 3: Table Of Contents
TABLE OF CONTENTS INTRODUCTION The CCV Mobile payment terminal Parties facilitating the transaction process INSTALLATION OF PAYMENT TERMINAL Components supplied Installation guidelines 2.2.1 Environmental factors Installation of equipment Data communication 2.4.1 View current communication settings WORKING WITH THE PAYMENT TERMINAL... - Page 4 SUPPLIES FOR THE PAYMENT TERMINAL Ordering supplies Ordering printer rolls on your payment terminal TERMS AND DEFINITIONS CONTACT INFORMATION 11.1 CCV phone numbers 11.2 CCV opening hours 11.3 CCV general address details 11.4 Acquirer phone numbers CID088A/03012013 Page 4 of 52...
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Page 5: Introduction
INTRODUCTION The CCV Mobile payment terminal The VX 680 payment terminal allows you to process transactions with payment cards, loyalty cards and customer cards. The payment terminal is future-proof and conforms to the latest national security standards as well as the EMV standard. The EMV standard was developed by the credit card companies Europay, MasterCard, Visa and JCB to prevent payment card fraud. -
Page 6: Installation Of Payment Terminal
If the payment terminal was delivered as a plug & play pack, you should have received the following components. Overview of components supplied VX 680 payment terminal Both you and the card holder operate the payment terminal in order to carry out a transaction. -
Page 7: Installation Guidelines
Installation guidelines The Dutch Payments Association (Betaalvereniging Nederland) is an organisation that aims to maintain and improve the security of electronic payment transactions in the Netherlands. In order to enhance the security of such transactions, the Association has drawn up the following guidelines concerning the use of the card reader: •... -
Page 8: Data Communication
Data communication The VX 680 payment terminal is a mobile terminal and communicates by means of a SIM card via a GPRS connection. An Internet connection is required to forward transaction data to an acquirer for processing. You also need it to communicate with the CCV Terminal Management System, so that new software can be installed on your payment terminal, for instance. -
Page 9: Working With The Payment Terminal
WORKING WITH THE PAYMENT TERMINAL Overview of payment terminal Components of payment terminal Touchscreen Messages, menu options and symbols are displayed on the touchscreen, depending on the actions performed. You can operate the payment terminal by touching the required menu option or symbol. Privacy shield The privacy shield is a protective shield around the keypad. -
Page 10: Operating The Payment Terminal
Operating the payment terminal You can use the keypad and the touchscreen to operate the payment terminal. Symbols and menu options are displayed on the touchscreen, depending on the actions performed. You can operate the payment terminal by touching the required menu option or symbol. Section 3.3 provides more information about the user interface of the payment terminal. -
Page 11: Entering Letters And Punctuation Marks
3.2.1 Entering letters and punctuation marks Only numbers are printed on the keys of your payment terminal. However, the numeric keys have also been pre-programmed for the entry of letters and punctuation marks. Press the corresponding numeric key one or multiple times to enter a letter or punctuation mark. Key to Number of times that key must be pressed pressed... -
Page 12: Menu Screen
3.3.2 Menu screen If the payment terminal menu is opened, the following screen is displayed. Title bar The title bar displays the name of the menu. Press Menu list to go back to the The menu list displays all the previous menu, or press available menu options. -
Page 13: Symbols
Symbols 3.4.1 Function symbols and navigation symbols Symbol Function Opens the main menu. This symbol indicates that the terminal has not yet been activated. Press the symbol to activate the terminal (see subsection 3.6.1). This symbol indicates that the terminal has been activated. Press the symbol to deactivate the terminal (see subsection 3.6.2). -
Page 14: Network Status Indicators
3.4.3 Network status indicators Symbol Definition Modem not registered in network Modem registered in network, but signal strength is poor Moderate signal strength Sufficient signal strength Good signal strength Excellent signal strength There is a problem with the modem or SIM card; no communication is possible 3.4.4 Status indicators for external power supply Symbol... -
Page 15: Merchant Password
Merchant password Access to the merchant menu of the payment terminal is protected by a password. You must also enter this merchant password in order to perform certain actions, for instance to activate the terminal. Important: The default merchant password is 99999. We advise you to change the merchant password to prevent abuse of your payment terminal by third parties. -
Page 16: Activating And Deactivating The Payment Terminal
Activating and deactivating the payment terminal Complete the following steps to activate the payment terminal: Press the <OK> key until the display lights up. This may take some time. Activate the payment terminal (refer to subsection 3.6.1) in order to carry out transactions. Complete the following steps to deactivate the payment terminal: Deactivate the payment terminal (refer to subsection 3.6.2) Press the <STOP>... -
Page 17: Sleep Mode
You can reactivate the terminal by pressing <OK>. If you do not press <OK>, the payment terminal will switch off automatically after another hour has passed. If you want to change the sleep mode time settings of the payment terminal, please contact the CCV Service Center. -
Page 18: Carrying Out Transactions
CARRYING OUT TRANSACTIONS Overview of transaction types Your payment terminal supports several different transaction types. However, not all transaction types are supported by all payment cards. The acquirer and the type of payment card determine which types of transactions you can carry out. Important: Contact your acquirer if you are unable to carry out a transaction with a particular type of payment card. -
Page 19: Sale
Sale You carry out a sale when a card holder pays you using a payment card. Complete the following steps to carry out a sale: SALE SALE AMOUNT TOT EUR 0,01 EUR 0,00____ OTHER TRX YOUR CARD PLEASE Select SALE. Enter the amount and The card holder inserts confirm by pressing... -
Page 20: Manual Credit Card Transactions
4.2.1 Manual credit card transactions You can carry out manual credit card transactions on the payment terminal. Because you enter the card details manually, no card needs to be inserted during the transaction. Important: You may need the CVC2 code during the transaction. This is a three- or four-digit code which is usually printed on the back of the card. -
Page 21: Cancellation
Cancellation You can cancel a previous transaction if necessary. Important: You need an authorisation code to cancel a previous transaction. The authorisation code is printed on the copy receipt of the transaction you wish to cancel. See the next page for an example of a copy receipt with an authorisation code. - Page 22 TO ATTENDANT 10. The card holder returns 11. The cancellation is now successfully completed. the payment terminal to you. Press <OK>. Journal CCV Holland B.V. Westervoortsedijk 55 6827 AT Arnhem Terminal: CT380071 Merchant: 423600707814 Period: 2166 Transaction: 00000002 MASTERCARD (A00002301)
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Page 23: Reservation
Reservation You can reserve an amount for a specific period of time. Important: The amount you can reserve and the duration of the reservation period depend on the acquirer and the payment card. Complete the following steps to carry out a reservation: RESERVATION TRANSACTION SALE... -
Page 24: Sale After Reservation
Sale after reservation If you reserved an amount for a specific period of time, you must complete the actual sale at a later time. Important: You need an authorisation code to complete this transaction. You can find the authorisation code on the copy receipt of the previously completed reservation. See section 4.3 for an example of a copy receipt with an authorisation code. -
Page 25: Payment Cards
PAYMENT CARDS You can accept a number of different payment cards on your payment terminal. You must conclude a contract with an acquirer for each payment card you wish to accept. An acquirer is a party that facilitates payment card transactions on your payment terminal. You yourself can select the acquirers you wish to conclude a contract with. - Page 26 TMS Terminal ID: this is the ** C-TAP ** identification number of your payment RELATION REPORT terminal in the CCV Terminal Management System. TMS TERM-ID: 1234567890 DATE: 12/06/2012 13:00:26 Date and time when the report was printed APPLICATION VERSION: 09.17...
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Page 27: Changing Settings
Subsection • Accepting a payment card • 5.2.1 Merchant ID of acquirer Transaction processor (CCV, Equens or Atos Worldline) Terminating acceptance of a You do not need any specific information to 5.2.2 payment card make this change. • Allocating a payment card to a •... - Page 28 SELECT ACQUIRER EDIT RELATIONS ADD BRAND ADD BRAND UnionPay Equens host DELETE BRAND PRLI AWL NL CHANGE MERCHANT ID CCVCard AMEX Select the transaction Select ADD BRAND. Select the payment card processor to which you you wish to add on your wish to link the payment payment terminal.
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Page 29: Deleting A Payment Card
If the card has been successfully added, the payment terminal will print a receipt with the message: ‘ACQUIRER PARAMETER SESSION SUCCEEDED’. If the receipt states ‘ACQUIRER PARAMETER SESSION FAILED’, please contact the CCV Service Center. CID088A/03012013 Page 29 of 52... -
Page 30: Changing The Merchant Id For A Payment Card
5.2.3 Changing the Merchant ID for a payment card Important: You must deactivate the terminal (see subsection 3.6.2) before changing the Merchant ID for a payment card. Complete the following steps to change the Merchant ID for a payment card: PROTECTED ITEM MAIN MENU SALE... - Page 31 MERCHANT ID: MERCHANT ID: CHANGE MERCHANT ID MERCHANT ID MERCHANT ID UnionPay ____100600000034 _______________ VISA (100600000034) Maestro VPAY 12. Press the cross symbol 10. Press <CORR>. 11. Enter the Merchant ID to return to the start you received from the screen.
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Page 32: Financial Reports
FINANCIAL REPORTS Types of financial reports Your payment terminal keeps track of the transactions completed during a specific period (day or shift). This period starts when you activate the terminal, and ends when you deactivate the terminal. The terminal will print the following financial reports (depending on the settings): Financial reports E-Journal If the E-Journal is printed, a copy receipt is printed of every transaction... -
Page 33: Printing Interim Reports
Printing interim reports Do you want to print an interim report before the end of the period? The subsections below describe how to print an interim totals report and an interim E-Journal, respectively. 6.3.1 Printing an interim totals report Complete the following steps to print an interim totals report: PROTECTED ITEM MAIN MENU SALE... - Page 34 ===================================== Maestro #TRX SALE: 0,02 -------- -------- TOTAL: 0,02 Overview of all completed transactions processed by the transaction processor CCV VPAY #TRX SALE: 0,01 The different types of transactions are -------- -------- specified according to the card type TOTAL: 0,01...
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Page 35: Printing An Interim E-Journal
6.3.2 Printing an interim E-Journal Important: The E-Journal is deleted from the terminal’s memory after printing. Complete the following steps to print an interim E-Journal: PROTECTED ITEM MAIN MENU SALE MERCHANT PASSWORD: DISPLAY INFO _ _ _ _ _ OTHER TRX MERCHANT MENU SERVICE MENU COPY RECEIPT... - Page 36 Westervoortsedijk 55 6827 AT Arnhem E-JOURNAL Data and time when you Date: 01/06/2012 10:09:20 printed the E-Journal; TMS TMS TERM-ID: CSL001 Terminal ID of the payment terminal ======================================= JOURNAL: Terminal: CT380071 Merchant: 423600707814 Period: 2166 Transaction: 00000002 MASTERCARD (A00002301) Card: xxxxxxxxxxxx6015 Card Sequence Nr: 00 Receipt of a completed Valid thru: 30/04/14...
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Page 37: Report Settings
Report settings The E-Journal feature on your payment terminal is activated by default. As standard, the payment terminal will print one receipt upon completion of a transaction. The second receipt (i.e. the copy receipt for your records) is temporarily saved in the payment terminal memory. The terminal will automatically print all copy receipts when you deactivate the terminal. - Page 38 E-JOURNAL E-JOURNAL E-JOURNAL MAX TRX ENTRIES MAX TRX ENTRIES MAX TRX ENTRIES ____ THRESHOLD ALM. FULL Select MAX TRX Press <CORR>. Enter the maximum ENTRIES. number of transactions to be saved in the E- Journal memory, and confirm by pressing <OK>.
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Page 39: Deactivating The E-Journal Feature
6.4.2 Deactivating the E-Journal feature You can deactivate the E-Journal feature by entering zero as the maximum number of transactions to be saved in the E-Journal memory. Complete the following steps to deactivate the E-Journal feature: PROTECTED ITEM MAIN MENU SALE MERCHANT PASSWORD: DISPLAY INFO... -
Page 40: Deleting The E-Journal
Deleting the E-Journal You can delete the E-Journal without printing it. Complete the following steps to delete the E-Journal: PROTECTED ITEM MAIN MENU SALE MERCHANT PASSWORD: DISPLAY INFO _ _ _ _ _ OTHER TRX MERCHANT MENU SERVICE MENU COPY RECEIPT Press the menu symbol Select MERCHANT Enter the merchant... -
Page 41: Optional Features
OPTIONAL FEATURES Overview of optional features Your payment terminal offers a number of optional features. You can have some of these features activated by the CCV Service Center, while others are only available if permitted by the acquirer. Feature Description... -
Page 42: Maintenance And Technical Problems
MAINTENANCE AND TECHNICAL PROBLEMS Cleaning the payment terminal In order to extend the service life of your equipment, it is advisable to clean your payment terminal regularly. This depends on the number of transactions you carry out and the environment in which the payment terminal has been installed. -
Page 43: Cleaning The Magnetic Card Reader
8.1.3 Cleaning the magnetic card reader Swipe the cleaning card through the magnetic card reader of the payment terminal. Hold the cleaning card in an upright position and swipe at a constant speed. The cleaning card has two cleaning strips on both sides. -
Page 44: Recharging The Battery Using The Power Supply
8.2.2 Recharging the battery using the power supply Connect the terminal as shown below if you want to recharge the battery using the power supply. Plug into wall socket (230 Volt) CID088A/03012013 Page 44 of 52... -
Page 45: Recharging The Battery Using The Base Station
8.2.3 Recharging the battery using the base station You can purchase a base station for the payment terminal. You can place the payment terminal on the base station when it is not being used. The base station will recharge the payment terminal battery. Complete the following steps to connect the payment terminal to the base station: Plug into wall socket (230 Volt) -
Page 46: Calibrating The Battery
Calibrating the battery You can calibrate the battery to make sure that the battery status indicator on the payment terminal indicates the actual capacity of the battery. Important: You should only calibrate the battery when you are replacing the payment terminal battery, or if you have noticed that the battery status indicator does not indicate the battery’s actual capacity. -
Page 47: Periodic Software Version Control
Contact your mobile data communications provider to check if they can detect a problem (e.g. a faulty SIM card). If none of the preceding steps were successful in resolving the problem, please contact the CCV Service Center for technical support. -
Page 48: Looking Up The Tms Terminal Id And Payment Terminal Code
Looking up the TMS Terminal ID and payment terminal code The TMS Terminal ID is the identification number of your payment terminal in the CCV Terminal Management System. You can look up the TMS Terminal ID in your payment terminal. -
Page 49: Supplies For The Payment Terminal
When you order printer rolls using your payment terminal, you are authorizing CCV to debit the amount due from your account number as known to CCV. Your order will be delivered to the physical location of your payment terminal. Please check if the address details are correct on the receipt that is printed after you have placed your order. -
Page 50: Terms And Definitions
TMS Terminal ID A unique payment terminal identification number that serves as a key providing access to the CCV Terminal Management System. Totals report A financial report listing the totals for all transactions carried out during a particular period, specified according to transaction processor, type of payment card and transaction type. - Page 51 Term Definition Transaction processor The party to which transaction data are sent in accordance with the Common Terminal Acquirer Protocol (C-TAP). The transaction processor then forwards the transaction data to the correct acquirer for further processing. CID088A/03012013 Page 51 of 52...
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Page 52: Contact Information
CONTACT INFORMATION 11.1 CCV phone numbers CCV Service Center (reporting faults and ordering supplies) +31 88 228 9849 Ordering supplies online www.ccv.nl, Web Shop CCV Sales Department +31 88 228 9870 11.2 CCV opening hours CCV office hours: Monday through Friday 8:30 –...