CCV BUDGET VX 520 User Manual
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CCV BUDGET VX 520 User Manual

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Summary of Contents for CCV BUDGET VX 520

  • Page 1 User Manual C C V B U D G E T...
  • Page 2 Malfunctions caused by non-compliance with the user manual are not covered by the service agreement. The definition of service provided by CCV and the conditions that apply to this service provision are described in the 'General Terms and Conditions of CCV Holland BV, dated August 2012' and the service leaflet of the corresponding product.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS INTRODUCTION The CCV Budget payment terminal The parties that make it possible to perform transactions INSTALLATION OF THE PAYMENT TERMINAL Components supplied Installation requirements 2.2.1 Installation of the payment terminal 2.2.2 Use of the card reader 2.2.3...
  • Page 4 Looking up the TMS Terminal ID and the payment terminal code ACCESSORIES FOR THE PAYMENT TERMINAL Ordering accessories Ordering printing paper rolls via the payment terminal GLOSSARY CONTACT DETAILS 11.1 Telephone numbers CCV 11.2 Opening hours CCV 11.3 General address details CCV 11.4 Telephone numbers acquirers CID110A/08062013 4 / 56...

  • Page 5: Introduction

    INTRODUCTION The CCV Budget payment terminal The VX 520 payment terminal allows you to process transactions with payment cards as well as coupons and membership cards. The payment terminal is future-proof and meets the latest national security requirements and the EMV standard.

  • Page 6: Installation Of The Payment Terminal

    INSTALLATION OF THE PAYMENT TERMINAL Components supplied If the payment terminal was delivered to you as a plug & play package, you have received the following components. Overview of the components supplied The VX 520 payment terminal The payment terminal is operated both by you and by the cardholder when performing transactions.

  • Page 7: Installation Requirements

    The payment terminal is equipped with a privacy shield. The cardholder can use this shield to cover the keyboard when entering the PIN code. Should your payment terminal not be equipped with a privacy shield, please contact the CCV Service Centre. 2.2.2 Use of the card reader Make sure that the payment card is always visible to the cardholder.

  • Page 8: Connecting The Equipment

    Connecting the equipment If the payment terminal was delivered to you as a plug & play package, you must connect it yourself. Connect the equipment as described in the example table below. Should the equipment be disconnected temporarily to be placed at a different location? Then also connect the equipment as described in the table below.

  • Page 9: Setting Up Communication

    Your payment terminal must be able to communicate over the Internet. This is necessary to forward transactions to an acquirer for further processing, but also to communicate with the CCV Terminal Management System. For instance, new software can be installed on your terminal by communicating with the Terminal Management System.

  • Page 10: Getting An Internet Subscription

    Dutch Payments Association (www.betaalvereniging.nl). Please note: would you like to have your payment terminal communicate via a non-certified data communication link (public Internet)? Then please contact the CCV Service Centre to have the communication set up. 2.4.2...
  • Page 11 Screen of the VX 520 Action COMMUNICATION Select TCP/IP. SELECT MODEM TCP/IP TCP/IP Select STATIC IP ADDRESS. RESET ALL (DHCP) STATIC IP ADDRESS IP ADDRESS DNS1 Please note: during the following actions, you can enter the IP address, subnet mask and gateway using the numeric keypad and <Alpha>...

  • Page 12: Setting A Dynamic Ip Address

    2.4.3 Setting a dynamic IP address Does your payment terminal not work with a static IP address, but a static IP address has been set? Then please perform the following actions to remove the static IP address: Screen of the VX 520 Action Press the purple function key below the icon to open...

  • Page 13: Testing The Communication Links

    2.4.4 Testing the communication links To test the communication links of your payment terminal, please perform the following actions: Screen of the VX 520 Action Press the purple function key below the icon to open SALE the menu. OTHER TRX 01.06.12 MAIN MENU DISPLAY INFO...
  • Page 14 DATE: 01/06/2012 10:09:15 TMS TERM-ID: CLS01 IP CONFIGURATION: DYNAMIC TMS Terminal ID: Your payment TERMINAL IP ADDRESS: 192.1685.214 terminal is registered on the CCV SUBNET MASK: 255.255.255.0 Terminal Management System under GATEWAY: 192.168.5.1 IP ADDRESS DNS1: 192.168.5.1 IP ADDRESS DNS2: 0.0.0.0...

  • Page 15: Working With The Payment Terminal

    WORKING WITH THE PAYMENT TERMINAL Overview of the payment terminal Components of the VX 520 payment terminal Printer cover Underneath this cover is the thermal printer that prints the receipts and reports. Printer knob Pull the knob back to unlock the printer cover. Screen The messages appear on the screen while performing operations with the payment terminal.

  • Page 16: Operating The Payment Terminal

    Operating the payment terminal Keys of the VX 520 payment terminal Grey function keys Select menu options that appear on the screen. Purple function keys The middle function key serves as <ALPHA> key (see 3). Above the other purple function keys, function symbols can be displayed (see section 3.3.1).

  • Page 17: Entering Letters

    A number of keys of the payment terminal have been provided with symbols in relief for the blind and visually impaired. Symbol in relief <5> A full stop (.) <STOP> key A cross (X) <CORR> key A vertical bar (|) <OK>...

  • Page 18: The Menu Of The Payment Terminal

    The menu of the payment terminal The VX 520 payment terminal features a menu that you can use to perform actions. To open the main menu, press the purple function key below the symbol SALE OTHER TRX 01.06.12 The screen displays up to eight lines. The Besides the lines are grey function keys (F1, F2, F3 upper line (above the line) always indicates en F4).

  • Page 19: Merchant Password

    Merchant password Access to the merchant menu of the payment terminal is password-protected. You should also enter this merchant password to perform some actions, such as performing the activation of the terminal. Please note: the merchant password is set by default to 99999. To avoid abuse of your payment terminal by third parties, we recommend you change the merchant password! To change the merchant password, perform the following actions: Screen of the VX 520...

  • Page 20: Start-Up And Shutdown Of The Payment Terminal

    Start-up and shutdown of the payment terminal Your payment terminal must always be connected to the power and should therefore never be disconnected from the power outlet. The payment terminal will automatically be switched on and cannot be switched off. Please note: at the start of the day you should perform an activation of the terminal before you can perform any transactions! At the end of the day you should perform a deactivation of the terminal.

  • Page 21: The Use Of Payment Cards

    The use of payment cards The way a cardholder should insert the payment card depends on the payment card. A payment card with EMV chip must be inserted into A payment card with a magnetic strip must the chip card reader. The card must be inserted in the be swiped through the magnetic card reader.

  • Page 22: Performing Transactions

    PERFORMING TRANSACTIONS Overview of the different types of transactions The table below shows the types of transactions you can perform. For each type of transaction it is described in which situation this should be performed. Overview of the types of transactions Sale A cardholder pays with a payment card.
  • Page 23 TERMINAL Select PER ACQUIRER. PER ACQUIRER BRAND RELATIONS SELECT ACQUIRER CCV host Select the desired transaction processor. The acquirer Equens host parameter will now be printed. AWL host Please see the next page for an example of an acquirer parameter report.

  • Page 24: Entering A Tip During A Transaction

    ** C-TAP ACQUIRER ** PARAMETER REPORT ** CCV host ** • The TMS Terminal ID of the payment terminal. TMS TERM-ID: PKB5 • DATE: 01/06/2012 10:09:45 The date and time on which the report is printed ACQUIRER TERM-ID: CT370054 ACQUIRER ID:...

  • Page 25: Sale

    Sale You perform a sale if a cardholder pays you with a payment card. Performing a sale goes as follows: Screen of the VX 520 Action Select SALE. SALE OTHER TRX 01.06.12 SALE Enter the amount and confirm with <OK>. Now hand the AMOUNT terminal to the cardholder.

  • Page 26: Perform A Manual Credit Card Transaction

    4.3.1 Perform a manual credit card transaction You can perform a manual credit card payment. Since you enter the payment card information manually, no card needs to be inserted during this transaction. Performing a manual credit card payment goes as follows: Screen of the VX 520 Action Select SALE.

  • Page 27: Cancellation

    Screen of the VX 520 Action PLEASE RETURN UNIT Press <OK>. TO ATTENDANT SALE The manual credit card transaction was successful. Tear off TRANSACTION OK the copy of the receipt and press <OK>. PRESS OK TO CONTINUE Please note: are you performing a transaction with a credit card without a chip (the cardholder does not need to enter a PIN code)? In that case, two copies of the receipt are printed automatically immediately after the transaction.
  • Page 28 PLEASE RETURN UNIT The cardholder hands you back the terminal. Now press <OK>. TO ATTENDANT CANCELLATION The cancellation was successful. TRANSACTION OK Journal CCV Holland B.V. Westervoortsedijk 55 6827 AT Arnhem Terminal: CT380071 Merchant: 423600707814 Period: 2166 Transaction: 00000002 MASTERCARD (A00002301) Card: xxxxxxxxxxxx6015 Card Sequence Nr.: 00...

  • Page 29: Reservation

    Reservation To reserve an amount for a determined period of time, you can perform a reservation. Please note: The amount you can reserve and the duration of the period for which you can reserve the amount may vary per acquirer and payment card! Performing a reservation goes as follows: Screen of the VX 520 Action...

  • Page 30: Sale After Reservation

    Sale after reservation If you have reserved an amount of money for a determined period through a reservation, you can perform the actual payment at a later time. Performing a sale after reservation goes as follows: Screen of the VX 520 Action Select OTHER TRX.

  • Page 31: Refund

    Refund You perform a refund if a product is returned and you wish to return money to the cardholder. Performing a refund goes as follows: Screen of the VX 520 Action Select OTHER TRX. SALE OTHER TRX 01.06.12 TRANSACTION RESERVATION Scroll to and select REFUND.

  • Page 32: Payment Cards

    PAYMENT CARDS On your payment terminal, you can accept various payment cards. For each payment card you wish to accept, you need to conclude a contract with an acquirer. The acquirer is the party making it possible to perform transactions with payment cards on your payment terminal. It is up to you with which acquirers you conclude a contract.
  • Page 33 ** C-TAP ** TMS Terminal ID: Your payment RELATION REPORT terminal is registered on the CCV Terminal Management System under TMS TERM-ID: 1234567890 DATE: 01/06/2012 10:09:20 Date and time on which you printed the report. APPLICATION VERSION: 09.17 CARD BRAND TABLE Transaction processor CCV.

  • Page 34: Change Settings For Payment Cards

    • Accepting a payment card The registration number of the 5.2.1 acquirer • The transaction processor (CCV, Equens or Atos Worldline) Stop accepting a payment No information is required to implement 5.2.2 card this change. • Accepting a payment card via 5.2.3...
  • Page 35 Action CONFIGURATION EDIT RELATIONS Select EDIT RELATIONS. SELECT ACQUIRER CCV host Select the transaction processor (CCV, Equens or Atos Equens host Worldline) to which you want to link the payment card. AWL NL host EDIT RELATIONS ADD BRAND Select ADD BRAND.

  • Page 36: Removing A Payment Card

    C-TAP CONFIGURATION EDIT RELATIONS Select EDIT RELATIONS. SELECT ACQUIRER CCV host Select the transaction processor (CCV, Equens or Atos Equens host Worldline) to which the card you want to remove is linked. AWL NL host EDIT RELATIONS ADD BRAND Select DELETE BRAND.

  • Page 37: Changing The Registration Number Of A Payment Card

    If the card is removed successfully, a receipt will be printed with the message: ‘ACQUIRER PARAMETER SESSION SUCCESSFUL’. Does the receipt say ‘ACQUIRER PARAMETER SESSION UNSUCCESSFUL’? Then please contact the CCV Service Centre. 5.2.3 Changing the registration number of a payment card Please note: perform a deactivation of the terminal (see subsection 3.5.2) before changing the...
  • Page 38 Screen of the VX 520 Action CHANGE MERCHANT ID UnionPay Select the payment card for which you want to change the VISA registration number. Only the cards that are linked to the Maestro selected transaction processor will be shown. MERCHANT ID Press the <CORR>...

  • Page 39: Check Whether The Changes For The Payment Cards Were Implemented Successfully

    * PARAMETER SESSION * was implemented successfully. In this ** SUCCEEDED ** example, the VISA and MasterCard payment cards can be processed by DATE: 01/06/2012 10:09:45 transaction processor CCV. ACQUIRER TERM-ID: CT360341 ACQUIRER ID: 52800009 CCV host ACQUIRER PARAMETER ID:...

  • Page 40: Financial Reports

    FINANCIAL REPORTS The different types of reports Your payment terminal keeps record of the number of transactions performed during a certain period (a day or a shift). This period starts after you perform the activation of the terminal. If you perform a deactivation of the terminal, the period finishes.
  • Page 41 CURRENT PERIOD CURRENT PERIOD GENERAL REPORT Select GENERAL REPORT. The total report will now be PER ACQUIRER printed. CCV Holland B.V. Westervoortsedijk 55 6827 AT Arnhem The date and time on which you printed DATE: 01/06/2012 10:09:20 the total report.

  • Page 42: E-Journal

    6.3.2 E-journal Please note: after printing, the E-journal will be deleted! To print the E-journal before the end of the period, please perform the following actions: Screen of the VX 520 Action Press the purple function key below the symbol SALE open the menu.
  • Page 43 CCV Holland B.V. Westervoortsedijk 55 6827 AT Arnhem The date and time on which E-JOURNAL you printed the E-journal and Date: 01/06/2012 10:09:20 the TMS Terminal ID of the TMS TERM-ID: CSL001 payment terminal. ======================================= JOURNAL: Terminal: CT380071 Merchant: 423600707814...

  • Page 44: Change Settings For Reports

    Change settings for reports The E-journal feature is activated on your payment terminal by default. As a result, your payment terminal will print one receipt after performing a transaction by default. The second receipt (the copy of the receipt for your records) is temporarily stored in the memory of the payment terminal. After performing a deactivation of the terminal, all the copies of the receipts will be printed automatically.
  • Page 45 Screen of the VX 520 Action E-JOURNAL Press the <CORR> key. MAX TRX ENTRIES E-JOURNAL Enter the number of transactions you wish to store in the E- MAX TRX ENTRIES journal and confirm with <OK>. Please note: you can store maximum 500 transactions in the E-journal. E-JOURNAL MAX TRX ENTRIES Select THRESHOLD ALM.

  • Page 46: Disabling The E-Journal

    6.4.2 Disabling the E-journal To disable the E-journal, you should set the maximum number of transactions to be stored in the E- journal to 0.Perform the following actions to disable the E-journal: Screen of the VX 520 Action Press the purple function key below the symbol SALE open the menu.

  • Page 47: Deleting The E-Journal

    Deleting the E-journal You can also delete the E-journal without printing it. Perform the following actions to delete the E-journal: Screen of the VX 520 Action Press the purple function key below the symbol SALE open the menu. OTHER TRX 01.06.12 MAIN MENU DISPLAY INFO...

  • Page 48: Optional Features

    OPTIONAL FEATURES Overview of the optional features On your payment terminal, you can use optional features. Some of these features can be activated via the CCV Service Centre, while other features are only available if allowed by an acquirer. Feature Description...

  • Page 49: Maintenance And Failures

    MAINTENANCE AND FAILURES Maintenance to the payment terminal To extend the service life of the equipment, it is advisable to clean the payment terminal periodically. This depends on the number of transactions you perform and the environment in which the terminal is located.

  • Page 50: Cleaning Of The Chip Card Reader

    Periodic version check of the software Your payment terminal periodically communicates with the CCV Terminal Management System for a version check. This is done automatically during the night. The software version of your terminal is then checked.

  • Page 51: What To Do In Case Of A Failure

    Does the connection work properly and the aforementioned actions did not solve the failure? Then please contact the CCV Service Centre for technical support. Please note: make sure you have the TMS Terminal ID or the payment terminal code at hand. This will enable our employees to help you faster.

  • Page 52: Looking Up The Tms Terminal Id And The Payment Terminal Code

    Looking up the TMS Terminal ID and the payment terminal code The TMS Terminal ID is the number under which your payment terminal is registered on the CCV Terminal Management System. You can look up the TMS Terminal ID in your payment terminal yourself.

  • Page 53: Accessories For The Payment Terminal

    PRESS OK TO CONFIRM By ordering printing paper rolls via your payment terminal, you authorise CCV to automatically charge the amount of the order to the account number known to us. After placing the order, it will be delivered to the location where the terminal is located.

  • Page 54: Glossary

    Terminal Management System System for managing and maintaining payment terminals. TMS Terminal ID A unique identification number for a payment terminal that serves as a key to access the CCV Terminal Management System. CID110A/08062013 54 / 56...
  • Page 55 Term Meaning Total report A financial report showing the total amounts of all transactions that were performed during a period, specified per transaction processor, type of payment card and transaction type. Transaction processor The party to which the transactions are offered according to the Common Terminal Acquirer Protocol.

  • Page 56: Contact Details

    CONTACT DETAILS 11.1 Telephone numbers CCV CCV Service Centre (for failures and ordering supplies) +31 (0)88 228 9849 Ordering supplies via the Internet: www.ccv.nl, Web shop CCV Sales department +31 (0)88 228 9870 11.2 Opening hours CCV CCV business hours: Monday to Friday 8.30 AM –...

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