CCV V400M Installation & Service Manual
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CCV V400M Installation & Service Manual

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Installation &
Service Manual
V400M
CID: 193
Document version: 1.0
Modified on: 04-06-2018
CID: 187
Document version: 1.0
Modified on: 02-03-2018

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Summary of Contents for CCV V400M

  • Page 1 Installation & Service Manual V400M CID: 193 Document version: 1.0 Modified on: 04-06-2018 CID: 187 Document version: 1.0 Modified on: 02-03-2018...
  • Page 2 CCV Nederland 2019. All rights reserved. No part of this publication may be reproduced, stored in a computerised database or published in any form or by any means (electronically, mechanically, by photocopying, recording or otherwise), without the prior written permission of CCV Nederland.

  • Page 3: Table Of Contents

    Installing a thermal paper roll 4.1.2 4G and WIFI 4.1.3 Installing the SIM card and battery 4.1.4 WIFI Performing the V400M hardware installation Performing day opening and day closure Performing test transactions THE PIN PAD MENU The merchant menu The service menu CONTACT DETAILS...

  • Page 4: Introduction

    Purpose of this document This document provides step-by-step instructions on how to use and install a V400M PIN pad. It also explains how to access the PIN pad menu, and provides information on all menu options required for installation and s ervice purposes.

  • Page 5: Installation & Power Facilities

    V400M Installation & Service Manual V1.0, Internal 2 INSTALLATION & POWER FACILITIES Requirements To install the V400M PIN pad, the following facilities must be present at the installation location:  V400M  Power cable  Internet connection  TMS Terminal ID ...

  • Page 6: Operating The V400M

    Installation & Service Manual V1.0, Internal 3 OPERATING THE V400M Overview of the PIN pad Description of the V400M PIN pad components Display The operations you perform are shown on the display. Contactless card reader Customers can hold their contactless payment cards or smartphone with payment application in front of the PIN pad display to pay.

  • Page 7: The Pin Pad Touchscreen

    Scroll down one line in the menu Scroll down to the last line in the menu Scroll back to the previous menu option Scroll to the next menu option Select the menu option currently displayed CID195/10092019 © CCV Nederland 7 / 49...

  • Page 8: Letters And Symbols

    PIN pad. This information should be known to customer and/or network provider.  TMS TID of the PIN pad. (At CCV, the TMS TID is also known as TNL number. The prefix TNL should be left out during installation.) ...

  • Page 9: Installing The V400M

    V400M Installation & Service Manual V1.0, Internal 4 INSTALLING THE V400M Connecting the V400M V400M payment terminal The payment terminal will be operated by both yourself and your customers when performing transactions. SIM card You need to insert a SIM card in the payment terminal to enable communication via 4G networks.

  • Page 10: Installing A Thermal Paper Roll

    Install the thermal paper roll as shown on the illustration. Make sure that a bit of paper from the roll sticks out. Close the printer latch and then tear off the bit of paper sticking out along the cutting edge. CID195/10092019 © CCV Nederland 10 / 49...

  • Page 11: And Wifi

    4.1.3 Installing the SIM card and battery Slide the lock to the right to open the battery cover. Pull the battery cover upwards. Pull the tab upwards so the battery is lifted up. CID195/10092019 © CCV Nederland 11 / 49...
  • Page 12 Slide the bottom SIM slot to the left to open the slot, and pull it up. Then place the SIM card on it with the chip facing down and close the SIM slot. Replace the battery. CID195/10092019 © CCV Nederland 12 / 49...
  • Page 13 V400M Installation & Service Manual V1.0, Internal Close the battery cover. Slide the lock back to the left to close the battery cover. CID195/10092019 © CCV Nederland 13 / 49...
  • Page 14 Note that most access points are available in the payment terminal menu. Press to open the menu. Select MERCHANT MENU. Enter the merchant password (the default setting is 99999) and confirm by pressing Select CONFIGURE. CID195/10092019 © CCV Nederland 14 / 49...
  • Page 15 Installation & Service Manual V1.0, Internal Select TERMINAL. Select COMMUNICATION. Select MOBILE NETWORKS. Select MOBILE NETWORKS ON. The mobile network will be switched on. This may take a while. < Press and select ACCESS POINT. CID195/10092019 © CCV Nederland 15 / 49...
  • Page 16 V400M Installation & Service Manual V1.0, Internal Select the desired access point. Press to set the access point. Proceed to 4.1.3.2 to set up the communication settings on the payment terminal. CID195/10092019 © CCV Nederland 16 / 49...
  • Page 17 Communication settings The V400M is a mobile terminal and communicates via WIFI and 4G. This is necessary to forward transactions to an acquirer for processing, but also to communicate with our Terminal Management System. This communication is vital for maintence and regular software updates.

  • Page 18: Wifi

    Press to open the menu. Select MERCHANT MENU. Enter the merchant password (the default setting is 99999) and confirm by pressing CID195/10092019 © CCV Nederland 18 / 49...
  • Page 19 V400M Installation & Service Manual V1.0, Internal Select CONFIGURE. Select TERMINAL. Select COMMUNICATION. Select WIFI. Select SCAN FOR NETWORKS. CID195/10092019 © CCV Nederland 19 / 49...
  • Page 20 Enter the password for the network and confirm with . This screen appears only if you have to enter a password. The payment terminal is connected to the WIFI network. CID195/10092019 © CCV Nederland 20 / 49...
  • Page 21 If necessary, take the following steps to set up a static IP address: Press to open the menu. Select MERCHANT MENU. Enter the merchant password (the default setting is 99999) and confirm by pressing Select CONFIGURE. CID195/10092019 © CCV Nederland 21 / 49...
  • Page 22 V400M Installation & Service Manual V1.0, Internal Select TERMINAL. Select COMMUNICATION. Select WIFI. Select IP SETTINGS. Select CHANGE TO STATIC IP. CID195/10092019 © CCV Nederland 22 / 49...
  • Page 23 The status changes to IP MODE STATIC IP. Select TERMINAL IP ADDRESS. < Press and enter the IP address, and confirm with Select SUBNET MASK. < Press and enter the subnet mask. Confirm with CID195/10092019 © CCV Nederland 23 / 49...
  • Page 24 DNS number as for IP ADDRESS DNS1. < Press and confirm with The data entered will be applied. Wait 10 to 15 seconds. The payment terminal automatically returns to the start screen. CID195/10092019 © CCV Nederland 24 / 49...
  • Page 25 Perform the following operations to set up a dynamic (DHCP) IP address: Press to open the menu. Select MERCHANT MENU. Enter the merchant password (the default setting is 99999) and confirm by pressing Select CONFIGURE. CID195/10092019 © CCV Nederland 25 / 49...
  • Page 26 V400M Installation & Service Manual V1.0, Internal Select TERMINAL. Select COMMUNICATION. Select WIFI. Select IP SETTINGS. Select CHANGE TO DHCP. CID195/10092019 © CCV Nederland 26 / 49...
  • Page 27 The status changes to IP MODE DYNAMIC IP. < Press and confirm with The data entered will be applied. Wait 10 to 15 seconds. The payment terminal automatically returns to the start screen. CID195/10092019 © CCV Nederland 27 / 49...
  • Page 28 The payment terminal’s communication settings The V400M is a mobile payment terminal and communicates via WIFI. This is necessary to forward transactions to an acquirer for processing, but also to communicate with our Terminal Management System. By communicating with the Terminal Management System, for example, your payment terminal can be updated with new software.
  • Page 29 Select IP INFO. The IP address, gateway and subnet mask assigned by the WIFI network to the payment terminal are displayed on the screen. < Press several times to return to the start screen. CID195/10092019 © CCV Nederland 29 / 49...

  • Page 30: Performing The V400M Hardware Installation

    V400M Installation & Service Manual V1.0, Internal Performing the V400M hardware installation Follow the steps below to perform the V400M hardware installation. Press to open the menu. Select SERVICE MENU. Enter the engineer password and press Select FUNCTIONS. CID195/10092019 © CCV Nederland...
  • Page 31 V400M Installation & Service Manual V1.0, Internal Select TERMINAL. Select HW INSTALLATION. Select TERMINAL INSTALL.. Enter the TMS Terminal ID and confirm with CID195/10092019 © CCV Nederland 31 / 49...
  • Page 32 KPN ADSL) must also be set for the communication parameter on TMS. Enter the value 15000 for TMS TCP port and press Check the name and address information printed on the receipt and confirm with O. CID195/10092019 © CCV Nederland 32 / 49...
  • Page 33 Keys may be/are then loaded on the payment terminal. Wait until the keys have loaded. Once the keys have loaded, the message ‘KEY LOADING COMPLETED’ will appear. An acquirer parameter session will now start. CID195/10092019 © CCV Nederland 33 / 49...
  • Page 34 Merchant ID: xxxxxxxx Allowed services: xxxxxxx Card parameter id: xxxxxxx Acquirer’s parameter ID: xxxxx Allowed Term mode: XXXXXX Card: Vpay Merchant ID: xxxxxxxx Allowed services: xxxxxxx Card parameter id: xxxxxxx END OF REPORT CID195/10092019 © CCV Nederland 34 / 49...

  • Page 35: Performing Day Opening And Day Closure

    Performing day opening and day closure Take the following steps for a day opening and day closure. Day opening Press Enter the merchant password (the default setting is 99999) and confirm by pressing The day opening is complete. CID195/10092019 © CCV Nederland 35 / 49...
  • Page 36 (99999) and confirm by pressing <O>. Select MERCHANT MENU. The journal and full report are printed out. < Press to complete the day closure or press to reprint the journal. The day closure is complete. CID195/10092019 © CCV Nederland 36 / 49...

  • Page 37: Performing Test Transactions

    Enter the amount and confirm with Insert the payment card in the chip card reader or hold it above the payment terminal screen. Enter the PIN code and confirm the transaction by pressing CID195/10092019 © CCV Nederland 37 / 49...
  • Page 38 V400M Installation & Service Manual V1.0, Internal Remove the payment card. Press CID195/10092019 © CCV Nederland 38 / 49...

  • Page 39: The Pin Pad Menu

    To open the merchant menu, you have to enter a password. The standard value for the password is ‘99999‘. For safety reasons, CCV advises you to change the password! Save the password in your administration after changing it. If necessary, you can reset the password to the standard value. Select the following menu options in sequence to change the merchant password: SERVICE MENU  CONFIGURE ...
  • Page 40 Print out the C-TAP totals (including details) of the previous period (detail) for a selected acquirer of the terminals present on-site Current period Print out the C-TAP totals (including details) of the current period CID195/10092019 © CCV Nederland 40 / 49...
  • Page 41 The TMS determines which operations are performed during this session Upload logging Send the payment terminal’s log files Restart Restart the terminal Shutdown Shutdown the terminal Configure Terminal Communication WIFI Turn Wifi off Turn off the WIFI CID195/10092019 © CCV Nederland 41 / 49...
  • Page 42 Test the communication with the TMS installation server Zontalk server Test the communication with the TMS zontalk (software download) server Ping host Enter the ping IP address Chip Test the chip card reader diagnosis CID195/10092019 © CCV Nederland 42 / 49...

  • Page 43: The Service Menu

    Last TSC schedule session Flexo Parameters Print services Flexo host Last Print out a report for the last flexo session sessions Last successful Print out a report for the last successful parameter session CID195/10092019 © CCV Nederland 43 / 49...
  • Page 44 Load data from the EMV configuration on the PIN pad Diagnosis Magcard reader test Test the magnetic stripe reader Printer test Test the printer Comm test Test all communication connections Battery test Test the battery CID195/10092019 © CCV Nederland 44 / 49...
  • Page 45 V400M Installation & Service Manual V1.0, Internal PP engineer menu The PIN pad menu Merchant menu Open the merchant menu Order paper Order paper rolls rolls Copy receipt Paper feed CID195/10092019 © CCV Nederland 45 / 49...

  • Page 46: Contact Details

    6 p.m. – 10 p.m. Saturday: 10 a.m. – 5 p.m. Sales Support: Monday to Friday 8.30 a.m. – 5 p.m. General address details for CCV CCV Nederland PO Box 9226 6800 KH Arnhem 088 228 9911 088 228 9900 info@nl.ccv.eu...

  • Page 47: Annexes

    Integrated Terminal Solution Cash register system The system used by the cashier to start a payment on the V400M Local Area Network LAN network Two or more computers that are connected to each other directly or via...
  • Page 48 Port via which a payment terminal has access to a TMS application Terminal Management System A unique identification number for a payment terminal that serves as a key for Terminal ID (TMS TID) access to the TMS CID195/10092019 © CCV Nederland 48 / 49...

  • Page 49: Entering Alphanumeric Characters

    If you want to enter the word ‘Pin’, for example, use the following keys:  Press <7> twice = P  Press <4> seven times = i  Press <6> six times = n CID195/10092019 © CCV Nederland 49 / 49...

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