Getac K120 User Manual
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Getac K120 User Manual

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  • Page 1 K120 USER MANUAL...
  • Page 2 Rugged Mobile Computing Solutions March 2018...
  • Page 3 All brand and product names are trademarks or registered trademarks of their respective companies. NOTE The information in this manual is subject to change without notice. For the latest version of the manual, please visit the Getac website at www.getac.com.

  • Page 4: Table Of Contents

    Table of Contents Chapter 1 Getting Started ................1 Getting the Computer Running .......... 2 Installing the Micro-SIM Card (Optional) and Battery Packs ............... 2 Connecting to AC Power ..........3 Turning On and Off the Computer ......... 5 Taking a Look at the Computer ........6 Tablet Components ............
  • Page 5 Battery Pack ............... 36 Charging the Battery Pack .......... 36 Initializing the Battery Pack ......... 37 Checking the Battery Level ......... 37 Battery Low Signals and Actions ........38 Replacing the Battery Pack ......... 38 Power-Saving Tips ............41 Chapter 4 Care and Maintenance ............
  • Page 6 Using Recovery Partition ..........59 Using the Driver Disc (Optional) ........61 Appendix A Specifications ................62 Tablet Specifications ............63 Keyboard Dock Specifications .......... 65 Appendix B Regulatory Information ............66 On the Use of the System ..........67 Class B Regulations ..........

  • Page 7: Chapter 1 Getting Started

    Chapter 1 Getting Started This chapter first tells you step by step how to get the computer up and running. Then, you will find a section briefly introducing the external components of the computer.

  • Page 8: Getting The Computer Running

    Getting the Computer Running Installing the Micro-SIM Card (Optional) and Battery Packs 1. Select models only: The micro-SIM card slot is covered by a metal plate. Remove one screw to detach the plate. Noting the orientation, insert the micro-SIM card all the way into the slot. NOTE: To remove the micro-SIM card, just push in the card to release it and then pull it out.

  • Page 9: Connecting To Ac Power

    For information on using battery power, see Chapter You must use AC power when starting up the computer for the very first time. 1. K120 Tablet: Open the cover of the power connector. The cover is protected by a security lock.
  • Page 10 K120 Tablet with the Keyboard Dock: Open the cover of the power connector. Plug the DC cord of the AC adapter to the power connector ( ). Plug the  female end of the AC power cord to the AC adapter and the male end to an electrical outlet ( ...

  • Page 11: Turning On And Off The Computer

    Turning On and Off the Computer Turning On Press the power button ( ) for at least 2 seconds until the Power Indicator lights up. The Windows operating system should start. Turning Off When you finish a working session, you can stop the system by turning off the power or leaving it in Sleep or Hibernation mode: To...

  • Page 12: Taking A Look At The Computer

    Taking a Look at the Computer NOTE: Depending on the model you purchased, the appearance of your computer may not be exactly the same as those shown in this manual. CAUTION: You need to open the protective covers to access the connectors.
  • Page 13 Component Description  Camera cover Covers the camera lens. (optional) Slide the camera cover toward the right to use the camera; slide it toward the left for privacy protection.  Microphone Receives sound and voice to record voice.  Camera indicator Lights up when the camera is in use.
  • Page 14 Blinks blue when the system is in Sleep mode. Battery Lights amber when the battery is being charged. Lights green when battery charging is completed. Component Description Blinks green to indicate the battery’s built-in high temperature protection mechanism is activated. CAUTION: Do not remove the battery during this period.
  • Page 15 Rear Components Component Description  Flash (optional) Provides extra light when taking pictures.  Camera lens Allows you to use the camera function. When the camera (optional) lens is in use, the indicator beside it lights up.  NFC/RFID reader Reads data from NFC/RFID tags.
  • Page 16 Right-Side Components For covers with an arrowhead icon, push the cover toward one side to unlock and the other side to lock. The arrowhead points to the side for unlocking. Component Description  Stylus holder Holds the stylus.  USB 2.0 port Connects a USB device, such as a USB flash disk, printer, digital camera, joystick, and more.
  • Page 17 Left-Side Components For covers with an arrowhead icon, push the cover toward one side to unlock and the other side to lock. The arrowhead points to the side for unlocking. Component Description  SSD canister Contains the solid-state drive, which is the mass storage device of your computer.
  • Page 18 Top Components Component Description  Barcode reader Scans and reads barcodes. lens (optional) Bottom Components Component Description  Battery release Releases the battery pack. The latch has a locking latch mechanism.  Docking Connects a proprietary dock such as the keyboard dock, connectors office dock, and vehicle dock.

  • Page 19: Keyboard Dock Components

    Keyboard Dock Components NOTE: The Keyboard Dock can be purchased separately. Specific  models come with the Keyboard Dock. See “Attaching and Detaching the Keyboard Dock” later in this  chapter for more information. Top Components Component Description  Tablet release Releases the Tablet.
  • Page 20 Component Description  Indicators Power Lights green when computer is on. Blinks green when computer is in Sleep mode. Battery Lights amber when the battery is being charged. Lights green when battery charging is completed. Blinks green to indicate the battery’s built-in high temperature protection mechanism is activated.
  • Page 21 Right-Side Components For covers with an arrowhead icon, push the cover toward one side to unlock and the other side to lock. The arrowhead points to the side for unlocking. Component Description  USB 3.0 port Connects a USB device, such as a USB flash disk, printer, digital camera, joystick, and more.
  • Page 22 Component Description  USB 3.0 port Connects a USB device, such as a USB flash disk, printer, digital camera, joystick, and more. Bottom Components Component Description  Handle Provides a convenient way to carry the computer.  Docking Connects a proprietary dock such as the office dock and connectors vehicle dock.

  • Page 23: Multiple Usage Modes

    Multiple Usage Modes NOTE: The Keyboard Dock can be purchased separately. Specific models come with the Keyboard Dock. With the Keyboard Dock, you can use K120 in different modes. Usage Mode Description Notebook Mode When the Tablet and Keyboard Dock are assembled, the system works as a regular notebook computer.

  • Page 24: Attaching And Detaching The Keyboard Dock

    Attaching and Detaching the Keyboard Dock To attach the Keyboard Dock: 1. Depending on the desired usage mode, have the Tablet face either inwards or outwards. Align and put the Tablet on the holder. The latches should click into place. 2.

  • Page 25: Operating Your Computer

    Chapter 2 Operating Your Computer This chapter provides information about the use of the computer. If you are new to computers, reading this chapter will help you learn the operating basics. If you are already a computer user, you may choose to read only the parts containing information unique to your computer.

  • Page 26: Navigating On The Screen

    Navigating on the Screen The screen of your computer is touch-sensitive. You can operate the computer by touching the screen with your finger or the stylus. CAUTION: Do not use a sharp object such as a ballpoint pen or pencil on the touchscreen. Doing so may damage the touchscreen surface.
  • Page 27 The following table shows how you use the touchscreen to obtain equivalent mouse functions. Equivalent Mouse Term/Action Function Tap: Touch the screen once. Click/Point Double-tap: Touch the screen twice rapidly. Double-click Tap and hold: Tap and hold until a popup menu appears. Right-click Drag: Hold the stylus (or finger) on the screen and drag across Drag...
  • Page 28 Actions Gestures Descriptions = finger down; = finger up) Zoom Use zooming to make an (Pinch) item (a photo for example) on the screen larger or smaller. The gesture works in Move two fingers apart/toward each applications that support other. mouse wheel zooming.

  • Page 29: Using The Dual Mode Display (Optional)

    Actions Gestures Descriptions = finger down; = finger up) Flicks Flick left or right to navigate back and forward in a browser and other applications. The gesture works in most applications Make quick drag gestures in the desired that support back and direction.

  • Page 30: Using The Keyboard Dock

    Using the Keyboard Dock NOTE: The Keyboard Dock can be purchased separately. Specific models come with the Keyboard Dock. Using the Keyboard Your keyboard has all the standard functions of a full-sized computer keyboard plus an Fn key added for specific functions. The standard functions of the keyboard can be further divided into four major categories: Typewriter keys...
  • Page 31 Numeric Keypad A 15-key numeric keypad is embedded in the typewriter keys as shown next: Numeric keys facilitate entering of numbers and calculations. When Num Lock is on, the numeric keys are activated; meaning you can use these keys to enter numerals.
  • Page 32 Function Keys On the top row of the keys are the function keys: F1 to F12. Function keys are multi-purpose keys that perform functions defined by individual programs. Fn Key The Fn key, at the lower left corner of the keyboard, is used with another key to perform the alternative function of a key.
  • Page 33 Description Switches the display output to the next choice if an external display is connected. Choices are: LCD only LCD + External display (Duplicate) LCD + External display (Extend) External display only Windows logo key + P. The hot keys are equivalent to Decreases the LCD brightness.

  • Page 34: Using The Touchpad

    Windows Logo key opens the Start menu and performs software- specific functions when used in combination with other keys. The Application key usually has the same effect as a right mouse click. Using the Touchpad CAUTION: Do not use a sharp object such as a pen on the touchpad. Doing so may damage the touchpad surface.
  • Page 35 Term Action Double-click Press and release the left button twice in quick succession. –or– Tap twice on the pad rapidly. Drag and drop Press and hold the left button, then move your finger until you reach your destination (drag). Finally, release the button (drop) when you finish dragging your selection to the destination.

  • Page 36: Using Network And Wireless Connections

    Using Network and Wireless Connections Using the LAN To connect the network cable to the LAN module, connect one end of the LAN cable to the RJ-45 connector on the computer and the other end to the network hub. Using the WLAN The WLAN (Wireless Local Area Network) module of your computer supports IEEE 802.11a/b/g/n/ac.

  • Page 37: Using The Bluetooth Feature

    3. Select the device you want to connect from the search results. 4. Some networks require a network security key or passphrase. To connect to one of those networks, ask your network administrator or Internet service provider (ISP) for the security key or passphrase. For more information on setting a wireless network connection, refer to Windows online help.

  • Page 38: Using The Wwan Feature (Optional)

     Settings  Devices Bluetooth. 3. Click 4. Select the device you want to connect from the search results. 5. Depending on the type of Bluetooth device that you want to connect to, you will need to enter the pertinent information. For detailed information on using the Bluetooth feature, see Windows’...
  • Page 39 Setting up a WWAN Connection  Settings  Network & Internet  Cellular. (For detailed information on cellular settings in Windows 10, see Microsoft Support website.)

  • Page 40: Chapter 3 Managing Power

    Chapter 3 Managing Power Your computer operates either on external AC power or on internal battery power. This chapter tells you how you can effectively manage power. To maintain optimal battery performance, it is important that you use the battery in the proper way.

  • Page 41: Ac Adapter

    AC Adapter CAUTION: The AC adapter is designed for use with your Computer only.  Connecting the AC adapter to another device can damage the adapter. The AC power cord supplied with your Computer is for use in  the country where you purchased your Computer. If you plan to go overseas with the Computer, consult your dealer for the appropriate power cord.

  • Page 42: Battery Pack

    Battery Pack Your computer has two battery packs. The battery pack is the internal power source for the computer. It is rechargeable using the AC adapter. NOTE: Care and maintenance information for the battery is provided in the “Battery Pack Guidelines” section in Chapter Charging the Battery Pack NOTE: Charging will not start if the battery’s temperature is...

  • Page 43: Initializing The Battery Pack

    CAUTION: After the computer has been fully recharged, do not immediately disconnect and reconnect the AC adapter to charge it again. Doing so may damage the battery. Initializing the Battery Pack You need to initialize a new battery pack before using it for the first time or when the actual operating time of a battery pack is much less than expected.

  • Page 44: Battery Low Signals And Actions

    Battery Low Signals and Actions The battery icon changes appearance to display the current state of the battery. Battery Battery Level Description Icon Discharging The icon shows the charge remaining in 10-percent increments until the charge reaches the low-battery level. The battery charge has reached the low-battery level.
  • Page 45 2. Slide the lock of the battery latch upwards to the unlocked position. 3. Slide the battery latch toward the left (  ). The battery pack will slightly pop up. Remove the battery pack from its compartment (  4.

  • Page 47: Power-Saving Tips

    Power-Saving Tips Aside from enabling your computer’s power saving mode, you can do your part to maximize the battery’s operating time by following these suggestions. Do not disable Power Management.  Decrease the LCD brightness to the lowest comfortable level. ...

  • Page 48: Care And Maintenance

    Chapter 4 Care and Maintenance Taking good care of your computer will ensure a trouble-free operation and reduce the risk of damage to your computer. This chapter gives you guidelines covering areas such as protecting, storing, cleaning, and traveling.

  • Page 49: Protecting The Computer

    Protecting the Computer To safeguard the integrity of your computer data as well as the computer itself, you can protect the computer in several ways as described in this section. Using an Anti-Virus Strategy You can install a virus-detecting program to monitor potential viruses that could damage your files.

  • Page 50: Taking Care Of The Computer

    Taking Care of the Computer Location Guidelines For optimal performance, use the computer where the recommended temperature  is between 0 C (32 F) and 55 C (131 F). (Actual operating temperature depends on product specifications.) Avoid placing the computer in a location subject to high humidity, extreme ...

  • Page 51: Cleaning Guidelines

    Do not move the computer simply by grasping the display screen.  To avoid damaging the screen, do not touch it with any sharp object.  LCD image sticking occurs when a fixed pattern is displayed on the screen for ...
  • Page 52 – when frequently charging the battery pack – when using, charging, or storing the battery in high temperature condition To avoid hastening the deterioration of the battery pack thereby prolonging its  useful life, minimize the number of times you charge it so as not to frequently increase its internal temperature.

  • Page 53: Touchscreen Guidelines

    When using battery power in an extremely low temperature environment, you  may experience shortened operating time and incorrect battery level reading. This phenomenon comes from the chemical characteristics of batteries. The appropriate operating temperature for the battery is -10 C ~ 50 C (14 F ~ 122 F). Do not leave the battery pack in storage for more than six months without ...

  • Page 54: When Traveling

    When Traveling Before traveling with your computer, make a backup of your hard disk data into  flash disks or other storage devices. As an added precaution, bring along an extra copy of your important data. Make sure that the battery pack is fully charged. ...

  • Page 55: Chapter 5 Troubleshooting

    Chapter 5 Troubleshooting Computer problems can be caused by hardware, software, or both. When you encounter any problem, it might be a typical problem that can easily be solved. This chapter tells you what actions to take when solving common computer problems.

  • Page 56: Preliminary Checklist

    Preliminary Checklist Here are helpful hints to follow before you take further actions when you encounter any problem: Try to isolate which part of the computer is causing the problem.  Make sure that you turn on all peripheral devices before turning on the computer. ...

  • Page 57: Solving Common Problems

    Solving Common Problems Battery Problems The battery does not charge (Battery Charge indicator does not light amber). Make sure that the AC adapter is properly connected.  Make sure that the battery is not too hot or cold. Allow time for the battery ...

  • Page 58: Display Problems

    Make sure that both devices are compatible.  Display Problems Nothing appears on the screen. During operation, the screen may automatically turn off as a result of power  management. Press any key to see if the screen comes back. The brightness level might be too low.

  • Page 59: Keyboard And Touchpad Problems

    Make sure if any device driver needs to be installed. (Refer to the documentation  that came with the device.) Make sure if the device needs any jumper or switch settings. (Refer to the  documentation that came with the device.) Check the cables or power cords for correct connections.

  • Page 60: Power Management Problems

    Power Management Problems The computer does not enter Sleep or Hibernation mode automatically. If you have a connection to another computer, the computer does not enter  Sleep or Hibernation mode if the connection is actively in use. Make sure that the Sleep or Hibernation time-out is enabled. ...

  • Page 61: Startup Problems

    If using an external speaker, make sure that the speaker is properly connected.  Distorted sound is produced. Make sure that the volume control is not set too high or too low. In most cases,  a high setting can cause the audio electronics to distort the sound. Startup Problems When you turn on the computer, it does not respond and the Power Indicator does not light green.
  • Page 62 Plug your computer into an outlet on a different branch circuit from that used  by the affecting device. Consult your dealer or an experienced radio technician for help.  I cannot connect to another WLAN device. Make sure that the WLAN feature is turned on. ...

  • Page 63: Other Problems

    Turn off power management.  Other Problems The date/time is incorrect. Correct the date and time via the operating system or BIOS Setup program.  After you have performed everything as described above and still have the  incorrect date and time every time you turn on the computer, the RTC (Real-Time Clock) battery is at the end of its life.

  • Page 64: System Recovery

    System Recovery Using Windows RE Windows 10 has a recovery environment (Windows RE) that provides recovery, repair, and troubleshooting tools. The tools are referred to as Advanced Startup Options. You can access these options by selecting  Settings  Update & security.

  • Page 65: Using Recovery Partition

    Using Recovery Partition When necessary, you can restore your Windows 10 system to the factory default state by using the “recovery partition” feature. Recovery partition is a portion of your hard disk drive that is set aside by the manufacturer to hold the original image of your system.

  • Page 67: Using The Driver Disc (Optional)

    NOTE: You can download the latest drivers and utilities from http://www.getac.com  Support. Getac website at The Driver disc contains drivers and utilities required for specific hardware in your computer. Since your computer comes with drivers and utilities pre-installed, you normally do not need to use the Driver disc.

  • Page 68: Appendix A Specifications

    Appendix A Specifications NOTE: Specifications are subject to change without any prior notice.

  • Page 69: Tablet Specifications

    Tablet Specifications Parts Specifications Intel Kaby Lake Refresh i5 and i7 U series (vPro and non-vPro) Cache: i5 6MB; i7 8MB BIOS Insyde, Flash EEPROM, 16MB, UEFI, supporting TPM, vPro (optional), NIST, Computrace (optional), WMI, BIOS Diagnostic, Credential guard, Device guard, and MAC passthrough 4GB/8GB/16/32GB DDR4, 2133MHz, SO-DIMM slot x 2 Video Controller...
  • Page 70 Parts Specifications Camera (option) Front: FHD 2MP Webcam, IR sensor (option) Rea: 8M pixel, autofocus, LED, video capture Barcode reader 1D and 2D (option) RFID reader (option) Contactless, HF, supporting ISO14443A, ISO14443B, ISO15693, and Sony Felica Security Kensington lock TPM 2.0 Fingerprint scanner (option) Power AC adapter...

  • Page 71: Keyboard Dock Specifications

    Keyboard Dock Specifications Parts Specifications Keyboard Standard keys with numeric pad keys, 12 function keys, special Fn (Function) key and Windows keys, with water-proof membrane or backlight Pointing device Glide touchpad, capacitive type Card slot SDXD I/O ports USB 3.0 Type A x 3, RS232, VGA, HDMI, RJ-45, docking, tri antenna pass-through Security Kensington lock...

  • Page 72: Appendix B Regulatory Information

    Appendix B Regulatory Information This appendix provides regulatory statements and safety notices on your computer. NOTE: Marking labels located on the exterior of your computer indicate the regulations that your model complies with. Please check the marking labels and refer to the corresponding statements in this appendix.

  • Page 73: On The Use Of The System

    On the Use of the System Class B Regulations Federal Communications Commission Radio Frequency Interference Statement NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 74: Ansi Warning

    Canada Canadian Department of Communications Radio Interference Regulations Class B Compliance Notice This Class B digital apparatus meets all requirements of the Canada Interference-Causing equipment regulations. Cet appareil numérique de Classe B respecte toutes les exigences du Règlement Canadien sur le matériel brouileur. This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.

  • Page 75: Safety Notices

    Safety Notices About the Battery If the battery is mishandled, it may cause fire, smoke or an explosion and the battery’s functionality will be seriously damaged. The safety instructions listed below must be followed. Danger Do not immerse the battery with liquid such as water, sea water or soda. ...
  • Page 76 In case of a leaking battery, keep the battery away from flames and do not  touch it. Pack the battery tightly during transport.  Caution Do not use the battery where static electricity (more than 100V) exists that  might damage the protection circuit of the battery.
  • Page 77 ENGLISH CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the equipment manufacturer. Discard used batteries according to manufacturer‘s instructions. DEUTSCH VORSICHT: Explosionsgefahr bei unsachgemäßem Austausch der Batterie. Ersatz nur durch denselben oder einen vom Hersteller empfohlenen gleich-wertigen Typ.
  • Page 78 Do not use the adapter if the cord becomes damaged.  Do not attempt to service the unit. There are no serviceable parts inside. Replace  the unit if it is damaged or exposed to excess moisture.

  • Page 79: On The Use Of The Rf Device

    On the Use of the RF Device USA and Canada Safety Requirements and Notices IMPORTANT NOTE: To comply with FCC RF exposure compliance requirements, the antenna used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Radio Frequency Interference Requirements and SAR This device meets the government’s requirements for exposure to radio waves.
  • Page 80 If harmful interference with radio or television reception occurs when the device is turned on, the user must correct the situation at the user’s own expense. The user is encouraged to try one or more of the following corrective measures: Reorient or relocate the receiving antenna.

  • Page 81: European Union Ce Marking And Compliance Notices

    1) l'appareil ne doit pas produire de brouillage, et 2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement. Cet appareil et son antenne ne doivent pas être situés ou fonctionner en conjonction avec une autre antenne ou un autre émetteur, exception faites des radios intégrées qui ont été...
  • Page 82 German Dieses Produkt entspricht den Bestimmungen der Europäischen Richtlinie 2014/53/EU. Greek To προϊόν αυτό πληροί τις προβλέψεις της Ευρωπαϊκής Οδηγίας 2014/53/EU. Icelandic Þessi vara stenst reglugerð Evrópska Efnahags Bandalagsins númer 2014/53/EU. Italian Questo prodotto è conforme alla Direttiva Europea 2014/53/EU. Norwegian Dette produktet er i henhold til bestemmelsene i det europeiske direktivet 2014/53/EU.
  • Page 83 Waste Electrical and Electronic Equipment (WEEE) This symbol means that according to local laws and regulations your product and/or its battery shall be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities. Proper recycling of your product will protect human health and the environment.

  • Page 84: User Notification Of Take-Back Service

    Getac believes in providing our institutional customers with easy-to-use solutions to recycle your Getac-brand products for free. Getac understands the institutional customers will likely be recycling multiple items at once and as such. Getac wants to make the recycling process for these larger shipments as streamlined as possible.

  • Page 85: Energy Star 6.1

    ® Please reference ENERGY STAR related information from http://www.energystar.gov. ® As an ENERGY STAR Partner, Getac Technology Corporation has determined that ® this product meets the ENERGY STAR guidelines for energy efficiency. ® An ENERGY STAR qualified computer uses 70 % less electricity than computers without enabled power management features.
  • Page 86 By using less energy, these products help lower consumers’ utility bills, and prevent greenhouse gas emissions. Getac Product Compliance ® ® All Getac products with ENERGY STAR logo comply with the ENERGY STAR standard, and the power management feature is enabled by default. As recommended ® by the ENERGY STAR...

  • Page 87: Battery Recycling

    Battery Recycling For the U.S. and Canada only: To recycle the battery, please go to the RBRC Call2Recycle website or use the Call2Recycle Helpline at 800-822-8837. Call2Recycle® is a product stewardship program providing no-cost battery and cellphone recycling solutions across the U.S. and Canada. Operated by Call2Recycle, Inc., a 501(c)4 nonprofit public service organization, the program is funded by battery and product manufacturers committed to responsible recycling.

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