Getac K120G2 User Manual
  1. Manuals
  2. Brands
  3. Getac Manuals
  4. Desktop
  5. K120G2
  6. User manual
Getac K120G2 User Manual

Getac K120G2 User Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
K120 Series
USER MANUAL
Rugged Mobile Computing Solutions

Advertisement

Table of Contents
loading

Related Manuals for Getac K120G2

Summary of Contents for Getac K120G2

  • Page 1 K120 Series USER MANUAL Rugged Mobile Computing Solutions...
  • Page 2 All brand and product names are trademarks or registered trademarks of their respective companies. NOTE The information in this manual is subject to change without notice. For the latest version of the manual, please visit the Getac website at www.getac.com.

  • Page 3: Table Of Contents

    Table of Contents Chapter 1 Getting Started ..............1 Getting the Computer Running ..........2 Unpacking ................2 Installing the Battery Packs ..........3 Installing the Micro-SIM Card (Optional) ......4 Using the Tether ..............5 Connecting to AC Power ............6 Turning On and Off the Computer ........
  • Page 4 Advanced Menu ..............65 Security Menu ..............67 Boot Menu ................68 Exit Menu ................69 Chapter 6 Using Getac Software ........... 70 OSD Control Panel ..............71 G-Manager ................72 G-Camera ................. 73 Chapter 7 Care and Maintenance ..........74 Protecting the Computer ............
  • Page 5 Taking Care of the Computer ..........77 Location Guidelines ............77 General Guidelines ............. 77 Cleaning Guidelines ............78 Battery Pack Guidelines ............78 Touchscreen Guidelines ............80 When Traveling ............... 81 Chapter 8 Troubleshooting ............82 Preliminary Checklist ............... 83 Solving Common Problems ............
  • Page 6 Europe Marking and Compliance Notices ......111 Statements of Compliance ..........111 Restriction of Hazardous Substances (RoHS) Directive... 113 About K120-Ex ..............114 Special Conditions for Safe Use ........114 Anti-Explosion Protective Covers ........114 Use of Accessories ............. 115 ENERGY STAR ................

  • Page 7: Chapter 1 Getting Started

    Chapter 1 Getting Started This chapter first tells you step by step how to get the computer up and running. Then, you will find a section briefly introducing the external components of the computer.

  • Page 8: Getting The Computer Running

    Inspect all the items. If any item is damage or missing, notify your dealer immediately. NOTE: Specific models do not have the AC adapter and power cord as standard items. To purchase the AC adapter kit for your model, contact a Getac authorized distributor. (Check https://www.getac.com/en/contact/ contact information.)

  • Page 9: Installing The Battery Packs

    Installing the Battery Packs K120 has two battery compartments for two battery packs; each is installed in the same way. 1. With the battery pack correctly oriented, attach its connector side to the battery compartment at an angle ( ) and then press down the other ...

  • Page 10: Installing The Micro-Sim Card (Optional)

    Installing the Micro-SIM Card (Optional) 1. Locate the micro-SIM card slot. Slide the protective cover to the unlocked position and open the cover. 2. Remove one screw to detach the small metal plate that covers the micro-SIM card slot. 3. Noting the orientation, insert the micro-SIM card all the way into the slot.

  • Page 11: Using The Tether

    Using the Tether A tether is provided for attaching the stylus to your Tablet. 1. Thread one of the tether’s loop through the hole of the stylus ( ), tie a  dead knot at the end ( ), and pull the tether ( ) so that the knot fills ...

  • Page 12: Connecting To Ac Power

    Connecting to AC Power CAUTION: Use only the AC adapter included with your computer. Using other AC adapters may damage the computer. NOTE: The battery pack is shipped to you in power saving mode that protects it  from charging/discharging. It will get out of the mode to be ready for use when you install the battery pack and connect AC power to the computer for the very first time.
  • Page 13 Tablet + Keyboard Dock: Open the cover of the power connector. Plug the DC cord of the AC adapter to the power connector (  Plug the female end of the AC power cord to the AC adapter and the male end to an electrical outlet ( ...

  • Page 14: Turning On And Off The Computer

    Turning On and Off the Computer Turning On Press the power button ( ) for at least 2 seconds until the Power Indicator lights up. The Windows operating system should start. NOTE: By default, there is 2-second delay time for the power button. You can ...

  • Page 15: Identifying Hardware Components

    Identifying Hardware Components NOTE: Depending on the model you purchased, the appearance of your computer may not be exactly the same as those shown in this manual. CAUTION: You need to open the protective covers to access the connectors. When not using a connector, make sure to close the cover completely for water- and dust-proof integrity.
  • Page 16 Component Description CAUTION: When using the internal microphone, make sure the camera cover is fully closed or opened. An in-between position can interfere with the microphone function.  Microphone Receives sound and voice to record voice.  Camera indicator Lights up when the camera is in use. ...
  • Page 17 Component Description Blinks green to indicate the battery’s built-in high temperature protection mechanism is activated. CAUTION: Do not remove the battery during this period. Blinks red (once per second) when the battery’s capacity is below 10%. Blinks red rapidly (once per 0.5 second) when there is a thermal protection problem.
  • Page 18 Rear Components Component Description  Flash Provides extra light when taking pictures.  Camera lens Allows you to use the camera function. When the camera lens is in use, the indicator beside it lights up.  Battery pack Supplies power to your computer when external power is not connected.
  • Page 19 Right-Side Components For covers with an arrowhead icon, push the cover toward one side to unlock and the other side to lock. The arrowhead points to the side for unlocking. Component Description  Stylus holder Holds the stylus.  NFC/RFID reader Reads data from NFC/RFID tags.
  • Page 20 Left-Side Components For covers with an arrowhead icon, push the cover toward one side to unlock and the other side to lock. The arrowhead points to the side for unlocking. Component Description  SSD canister Contains the solid-state drive, which is the mass storage device of your computer.
  • Page 21 Component Description  Combo audio Connects a set of headphones or external connector speakers with amplifier. Supports a headset microphone with 4-pole TRRS 3.5mm jack.  HDMI connector Connects a HDMI monitor or TV set. Top Components Component Description  Barcode reader Scans and reads barcodes.

  • Page 22: Keyboard Dock Components (Optional)

    Keyboard Dock Components (Optional) NOTE: The Keyboard Dock can be purchased separately. Specific models come  with the Keyboard Dock. See “Multiple Usage Modes” later in this chapter for more information.  Top Components Component Description  Tablet release Releases the Tablet. The latch has a locking latch mechanism.
  • Page 23 Component Description  Keyboard Serves as the data input device of the computer.  Touchpad Serves as the pointing device of the computer.  Indicators Lights blue when the computer is on. Power Blinks blue when the computer is in Sleep mode. Battery Lights amber when the battery is being charged.
  • Page 24 Right-Side Components For covers with an arrowhead icon, push the cover toward one side to unlock and the other side to lock. The arrowhead points to t he side for unlocking. Component Description  USB 3.2 port Connects a USB device. ...
  • Page 25 Component Description  Kensington Locks the Keyboard Dock to a stationary object for lock security.  DisplayPort Connects an external display monitor. connector  HDMI connector Connects a HDMI monitor or TV set.  RJ45 connector Connects the LAN cable. ...
  • Page 26 Ref Component Description  Tri antenna Connects to the docking station for using external passthrough WLAN/GPS/WWAN antenna. WLAN WWAN  Docking Connects a proprietary dock such as the office dock connector and vehicle dock.

  • Page 27: Multiple Usage Modes

    Multiple Usage Modes NOTE: The Keyboard Dock can be purchased separately. Specific models come with the Keyboard Dock. With the Keyboard Dock, you can use K120 in different usage modes. (For information on how to change modes, see “Changing Usage Modes” later.) Usage Mode Description Notebook Mode...

  • Page 28: Changing Usage Modes

    Changing Usage Modes Changing usage modes means attaching or detaching the Keyboard Dock. Attaching the Keyboard Dock 1. Make sure the cover of the power connector on K120 Tablet is closed and locked. 2. Depending on the desired usage mode, have K120 Tablet face inwards or outwards.
  • Page 29 Detaching the Keyboard Dock 1. Slide the lock of the release latch downwards to the unlocked position. 2. Push the release latch toward the right, and while holding the latch (  lift K120 Tablet out of the holder ( ...

  • Page 30: Opening And Closing The Display

    Opening and Closing the Display To open: 1. Pry open the cover latch (  2. Lift up the display (i.e. K120 Tablet) ( ). You can tilt the cover forward  or backward for optimal viewing clarity. CAUTION: There is a limit to the tilting angle. Do not go beyond the limit (120 degrees).
  • Page 31 To close: 1. Close the display. 2. Lift the cover latch to engage it on the display.

  • Page 32: Operating Your Computer

    Chapter 2 Operating Your Computer This chapter provides information about the use of the computer. If you are new to computers, reading this chapter will help you learn the operating basics. If you are already a computer user, you may choose to read only the parts containing information unique to your computer.

  • Page 33: Navigating On The Screen

    (as shown below). Enables simultaneous use Select this mode when liquids, with Getac stylus or finger such as raindrops, are falling touch. (You must use the on the screen and should be stylus supplied with your rejected as input.
  • Page 34 The following table shows how you use the touchscreen to obtain equivalent mouse functions. Equivalent Term/Action Mouse Function Tap: Touch the screen once. Click/Point Double-tap: Touch the screen twice rapidly. Double-click Tap and hold: Tap and hold until a popup menu Right-click appears.
  • Page 35 Actions Gestures Descriptions = finger down; = finger up) Rotate Use rotating to move a picture or other item on the screen in a circular direction (clockwise or counter- clockwise). The gesture Move two fingers in opposing works in applications directions.

  • Page 36: Using The Dual Mode Display (Optional)

    Using the Dual Mode Display (Optional) Dual mode display (if your model has the feature) incorporates both touchscreen and digitizer functions. The display is set to Touchscreen mode by default. Touchscreen mode provides all the functionalities that an ordinary touchscreen has. When the computer receives signals from the digitizer pen, the display automatically switches to Digitizer mode.

  • Page 37: Using The Keyboard Dock

    Using the Keyboard Dock NOTE: The Keyboard Dock can be purchased separately. Specific models come with the Keyboard Dock. Using the Keyboard Your keyboard has all the standard functions of a full-sized computer keyboard plus an Fn key added for specific functions. The standard functions of the keyboard can be further divided into four major categories: Typewriter keys...
  • Page 38 Numeric Keypad A 15-key numeric keypad is embedded in the typewriter keys as shown next: Numeric keys facilitate entering of numbers and calculations. When Num Lock is on, the numeric keys are activated; meaning you can use these keys to enter numerals. NOTE: When the numeric keypad is activated and you need to type the English ...
  • Page 39 Fn Key The Fn key, at the lower left corner of the keyboard, is used with another key to perform the alternative function of a key. To perform a desired function, first press and hold Fn, then press the other key. Hot Keys Hot keys refer to a combination of keys that can be pressed any time to activate special functions of the computer.
  • Page 40 Description Decreases the LCD brightness. Increases the LCD brightness. Switches the touchscreen on or off. Switches the touchpad off or on. Switches the system sound output off (mute) or on. Switches the display on or off. Serves as the sleep button that you can define with Windows’...

  • Page 41: Using The Touchpad

    Using the Touchpad CAUTION: Do not use a sharp object such as a pen on the touchpad. Doing so may damage the touchpad surface. NOTE: Press Fn+F9 to toggle the touchpad on or off.  For optimal performance of the touchpad, keep your fingers and the ...
  • Page 42 Term Action Point Move your finger on the pad until the cursor points to the selection on the screen. Click Press and release the left button. –or– Tap gently anywhere on the pad. Double-click Press and release the left button twice in quick succession.

  • Page 43: Using Network And Wireless Connections

    Using Network and Wireless Connections Using the LAN To connect the network cable to the LAN module, connect one end of the LAN cable to the RJ45 connector on the computer and the other end to the network hub. If you have the Keyboard Dock:...

  • Page 44: Using The Wlan

    Using the WLAN The WLAN (Wireless Local Area Network) module of your computer supports IEEE 802.11 ax. Turning On/Off the WLAN Radio To turn on the WLAN radio: Select the network icon in the lower right of the taskbar. Then, select the Wi-Fi button.

  • Page 45: Using The Bluetooth Feature

    Using the Bluetooth Feature The Bluetooth technology allows short-range wireless communications between devices without requiring a cable connection. Data can be transmitted through walls, pockets and briefcases as long as two devices are within range. Turning On/Off the Bluetooth Radio To turn on the Bluetooth radio: Go to Settings ...

  • Page 46: Using The Wwan Feature (Optional)

    For detailed information on using the Bluetooth feature, see Windows’ online Help. Using the WWAN Feature (Optional) A WWAN (Wireless Wide Area Network) uses mobile telecommunication cellular network technologies to transfer data. The WWAN module of your computer supports 3G and 4G LTE. NOTE: Your model only supports data transmission.

  • Page 47: Chapter 3 Managing Power

    Chapter 3 Managing Power Your computer operates either on external AC power or on internal battery power. This chapter tells you how you can effectively manage power. To maintain optimal battery performance, it is important that you use the battery in the proper way.

  • Page 48: Ac Adapter

    AC Adapter CAUTION: The AC adapter is designed for use with your computer only. Connecting  the AC adapter to another device can damage the adapter. The AC power cord supplied with your computer is for use in the  country where you purchased your computer.

  • Page 49: Battery Pack

    Battery Pack Your computer has two battery packs. The battery pack is the internal power source for the computer. It is rechargeable using the AC adapter. CAUTION: Always keep both battery packs installed, especially when the computer is running on battery power. A battery pack can be removed only when it is not being charged/discharged or if you are hot-swapping the battery pack.

  • Page 50: Initializing The Battery Pack

    Initializing the Battery Pack You need to initialize a new battery pack before using it for the first time or when the actual operating time of a battery pack is much less than expected. Initializing is the process of fully charging, discharging, and then charging. It can take several hours.

  • Page 51: Battery Low Signals And Actions

    Battery Low Signals and Actions The battery icon changes appearance to display the current state of the battery. Battery Battery Description Icon Level Discharging The icon shows the charge remaining in 10-percent increments until the charge reaches the low-battery level. The battery charge has reached the low-battery level.

  • Page 52: Replacing The Battery Pack

    Replacing the Battery Pack CAUTION: There is danger of explosion if the battery is incorrectly replaced.  Replace the battery only with the computer manufacturer’s battery packs. Discard used batteries according to the dealer’s instructions. Do not attempt to disassemble the battery pack. ...
  • Page 53 5. Fit another battery pack into place. With the battery pack correctly oriented, attach its connector side to the battery compartment at an angle ( ) and then press down the other side ( ). The battery release   latch should automatically engage.

  • Page 54: Power-Saving Tips

    Power-Saving Tips Aside from enabling your computer’s power saving mode, you can do your part to maximize the battery’s operating time by following these suggestions. Do not disable Power Management.  Decrease the LCD brightness to the lowest comfortable level. ...

  • Page 55: Using Options And Peripherals

    Chapter 4 Using Options and Peripherals This chapter describes the use of optional modules and the connection of peripherals.

  • Page 56: Using The Fingerprint Scanner (Optional)

    Using the Fingerprint Scanner (Optional) CAUTION: For optimal performance, both the scanning surface and the finger  should be clean and dry. Clean the scanning surface when needed. You can use adhesive tape to remove dirt and oil from the scanner surface. It is not recommended that you use the fingerprint scanner in a below- ...

  • Page 57: Fingerprint Login

    • Maximum contact area: Place your finger to completely cover the scanner with maximum contact surface. • Place on the center: Position the center of your fingerprint (core) at the center of scanner. Top View Side View Scanner Core After placing your finger on the scanner, lift it up and place it down again.

  • Page 58: Using The Barcode Reader (Optional)

    Using the Barcode Reader (Optional) NOTE: For enhanced applications and customization of the module, you can  use the Barcode Manager program. (For detailed information on the program, see the program’s online help.) The maximum operating temperature for the barcode reader is 50 °C ...

  • Page 59: Notes

    Notes Pulse repetition rate: 57.67 Hz  Scan angle: 360° tilt; ±60° pitch; ±60° skew ...

  • Page 60: Connecting Peripheral Devices

    Connecting Peripheral Devices Connecting a Display Monitor If you want the benefits of a larger display screen with higher resolution, you can connect an external display monitor to your computer The Tablet has an HDMI connector. The Keyboard Dock has a HDMI connector and a DisplayPort connector. Depending on the type of your monitor, plug the monitor’s signal connector to the HDMI or DisplayPort connector.

  • Page 61: Connecting A Usb Device

    Connecting a USB Device The Tablet has one USB 3.2 Gen 1 port and one USB 2.0 port (optional) for connecting USB devices, such as a digital camera, scanner, printer, modem, and mouse. USB 2.0 USB 3.2 Gen 1 (Select models (depending on only) your setting)

  • Page 62: Connecting A Device For Usb Charging

    USB Power Delivery  Note that you should use the appropriate wattage/voltage USB-C power adapter for your computer model. USB-C power adapter specifications: 85 W or above (20 V, 4.25 A or above) Applications include storage, display, networking, single-cable docking, and more.

  • Page 63: Connecting A Serial Device

    “Advanced Menu” in Chapter 5 or “G-Manager” in Chapter 6.) Otherwise, the PowerShare USB port functions as a standard USB 3.2 Gen 1 port. Before connecting a device for charging, make sure the device works  with the USB charging feature. Connect a device directly to this port.

  • Page 64: Connecting An Audio Device

    Connecting an Audio Device The combo connector is the “4-pole TRRS 3.5mm” type so you can connect a compatible headset microphone. SAFETY WARNING: To prevent possible hearing damage, do not listen at high volume levels for long periods.

  • Page 65: Using Various Card Readers

    Using Various Card Readers Using Smart Cards (Optional) With an embedded microcontroller, smart cards have the unique ability to store large amounts of data, carry out their own on-card functions (e.g., encryption and mutual authentication), and interact intelligently with a smart card reader.

  • Page 66: Using The Nfc/Rfid Reader (Optional)

    When not using an NFC/RFID card, do not leave it within or near the  antenna area. For enhanced applications and customization of the module, contact  your authorized Getac dealer. The NFC reader requires specialized applications. For further information,  ask your system administrator.

  • Page 67: Changing Or Replacing

    Changing or Replacing Replacing the SSD 1. Turn off the computer and disconnect the AC adapter. 2. Locate the SSD canister and open its protective cover. 3. Pry the plastic strip ( ) to release it (   4. Using the plastic strip, pull the SSD canister out of the slot. 5.
  • Page 68 CAUTION: Make sure the plastic strip is correctly locked, not revealing the underneath red part. Incorrect (revealing the red part)

  • Page 69: Using Bios Setup

    Chapter 5 Using BIOS Setup BIOS Setup Utility is a program for configuring the BIOS (Basic Input/ Output System) settings of the computer. BIOS is a layer of software, called firmware, that translates instructions from other layers of software into instructions that the computer hardware can understand.

  • Page 70: When And How To Use

    When and How to Use NOTE: The actual setting items on your model may differ from those described  in this chapter. The availability of some setting items depends on the configuration of  your computer. You need to run BIOS Setup Utility when: You see an error message on the screen requesting you to run BIOS ...

  • Page 71: Menu Descriptions

    Menu Descriptions Information Menu The Information menu contains the basic configuration information of the system. There are no user-definable items in this menu. NOTE: The “Asset Tag” information appears when you have entered the asset number for this computer using the asset management program. The program is provided in the Asset tag folder of the Driver disc.
  • Page 72 Screen Tapping for Boot Options sets if tapping the screen during startup  will invoke the boot options menu which provides access to some pre- boot operations. If disabled, tapping the screen during startup has no effect to the system’s booting process. USB Power-off Charging enables or disables the USB charging feature of ...

  • Page 73: Security Menu

    technology for increasing the security of application code. It is used by application developers. Device Configuration enables or disables several hardware components.  The items available for setting depend on your model. Diagnostics and System Tester  H2ODST Tool performs system baseline check. Recovery Partition allows you to restore your Windows system to the ...

  • Page 74: Boot Menu

    Strong Password enables or disables strong password. When enabled,  the password you set must contain at least one upper-case letter, one lower-case letter, and one digit. Password Configuration sets the minimum password length. Enter the  number in the input field and select [Yes]. The number should be between 4 and 64.

  • Page 75: Exit Menu

    Exit Menu The Exit menu displays ways of exiting BIOS Setup Utility. After finishing with your settings, you must save and exit so that the changes can take effect. Exit Saving Changes saves the changes you have made and exits BIOS ...

  • Page 76: Using Getac Software

    Chapter 6 Using Getac Software Getac software includes application programs for specific computer components and utility programs for overall management. This chapter briefly introduces the programs.

  • Page 77: Osd Control Panel

    OSD Control Panel The OSD (On Screen Display) Control Panel provides a user-friendly interface for you to quickly activate or operate certain functions on your computer with a simple click of the screen. To open the OSD Control Panel, start the program named OSDC. The following screen appears.

  • Page 78: G-Manager

    G-Manager G-Manager allows you to view, manage, and configure several system functions and features. The G-Manager home menu presents four categories. Select a category name to open it. For detailed information, see the program’s online help. Select About  Help.

  • Page 79: G-Camera

    G-Camera G-Camera is a geo-tagging camera application. Geographical information can be embedded into JPEG files as EXIF 2.2 metadata. NOTE: G-Camera uses the standard location service of Windows. To start the G-Camera application, select Start  G-Camera. In the middle is the preview window with status display. At the two sides are various buttons.

  • Page 80: Care And Maintenance

    Chapter 7 Care and Maintenance Taking good care of your computer will ensure a trouble-free operation and reduce the risk of damage to your computer. This chapter gives you guidelines covering areas such as protecting, storing, cleaning, and traveling.

  • Page 81: Protecting The Computer

    Protecting the Computer To safeguard the integrity of your computer data as well as the computer itself, you can protect the computer in several ways as described in this section. Using an Anti-Virus Strategy You can install a virus-detecting program to monitor potential viruses that could damage your files.
  • Page 82 If you have the Keyboard Dock: Locking the Keyboard Dock Locking both the Tablet and Keyboard Dock...

  • Page 83: Taking Care Of The Computer

    Taking Care of the Computer Location Guidelines For optimal performance, use the computer where the recommended  temperature is between 0 °C (32 °F) and 55 °C (131 °F). (Actual operating temperature depends on product specifications.) Avoid placing the computer in a location subject to high humidity, ...

  • Page 84: Cleaning Guidelines

    LCD image sticking occurs when a fixed pattern is displayed on the  screen for a prolonged period of time. You can avoid the problem by limiting the amount of static content on the display. It is recommended that you use a screen saver or turn off the display when it is not in use. To maximize the life of the backlight in the display, allow the backlight ...
  • Page 85 Charge the battery pack between 10 °C ~ 30 °C (50 °F ~ 86 °F) temperature  range. A higher environment temperature will cause the battery pack’s temperature to rise. Avoid charging the battery pack inside a closed vehicle and in hot weather condition. Also, charging will not start if the battery pack is not within the allowed temperature range.

  • Page 86: Touchscreen Guidelines

    Touchscreen Guidelines Use your finger or the stylus on the display. Using a sharp or metallic  object other than your finger or stylus may cause scratches and damage the display, thereby causing errors. Use a soft cloth to remove dirt on the display. The touchscreen surface ...

  • Page 87: When Traveling

    When Traveling Make sure that the battery pack is fully charged.  Make sure that the computer is turned off.  Make sure that all the connector covers are closed completely to ensure  the waterproof integrity. Do not leave objects in between the keyboard and closed display. ...

  • Page 88: Chapter 8 Troubleshooting

    Chapter 8 Troubleshooting Computer problems can be caused by hardware, software, or both. When you encounter any problem, it might be a typical problem that can easily be solved. This chapter tells you what actions to take when solving common computer problems.

  • Page 89: Preliminary Checklist

    Preliminary Checklist Here are helpful hints to follow before you take further actions when you encounter any problem: Try to isolate which part of the computer is causing the problem.  Make sure that you turn on all peripheral devices before turning on the ...

  • Page 90: Solving Common Problems

    Solving Common Problems Battery Problems The battery does not charge (Battery Charge indicator does not light amber). Make sure that the AC adapter is properly connected.  Make sure that the battery is not too hot or cold. Allow time for the ...

  • Page 91: Display Problems

    Make sure that both devices are compatible.  Display Problems Nothing appears on the screen. During operation, the screen may automatically turn off as a result of  power management. Press any key to see if the screen comes back. The brightness level might be too low.

  • Page 92: Fingerprint Scanner Problems

    Fingerprint Scanner Problems The following message appears during the fingerprint enrollment process – “Your device is having trouble recognizing you. Make sure your sensor is clean.” When enrolling a fingerprint, make sure you move your finger slightly  between each reading. Not moving or moving too much can both result in fingerprint reading failures.

  • Page 93: Lan Problems

    Water or liquid is spilt into the keyboard. Immediately turn off the computer and unplug the AC adapter. Then  turn the keyboard upside down to drain the liquid out of the keyboard. Make sure to clean up any part of the spill you can get to. Though the keyboard of your computer is spill-proof, liquid will remain in the keyboard enclosure if you don’t remove it.

  • Page 94: Software Problems

    The computer does not resume from Sleep or Hibernation mode. The computer automatically enters Sleep or Hibernation mode when the  battery pack is empty. Do any one of the following: − Connect the AC adapter to the computer. − Replace the empty battery pack with a fully charged one. Wake-on-LAN (WoL) doesn’t seem to work.

  • Page 95: Startup Problems

    Startup Problems When you turn on the computer, it does not respond and the Power Indicator does not light green. If you are using an external AC power, make sure that the AC adapter is  correctly and securely connected. If so, make sure that the electrical outlet works properly.

  • Page 96: Other Problems

    I cannot connect to another WLAN device. Make sure that the WLAN feature is turned on.  Make sure that the SSID setting is the same for every WLAN device in  the network. Your computer is not recognizing changes. Restart the computer. ...
  • Page 97 After you have performed everything as described above and still have  the incorrect date and time every time you turn on the computer, the RTC (Real-Time Clock) battery is at the end of its life. Call an authorized dealer to replace the RTC battery. GPS signals drop when they are not supposed to.

  • Page 98: Resetting The Computer

    Resetting the Computer You may have to reset (reboot) your computer on some occasions when an error occurs and the program you are using hangs up. If you are sure the operation has stopped and you cannot use the “restart” function of the operating system, reset the computer.

  • Page 99: System Recovery

    System Recovery Using Windows RE Windows has a recovery environment (Windows RE) that provides recovery, repair, and troubleshooting tools. The tools are referred to as Advanced Startup Options. You can access these options by selecting Start  Settings  Update & security  Recovery (for Windows 10) or Start  Settings  System ...

  • Page 100: Using Recovery Partition

    Using Recovery Partition When necessary, you can restore your Windows system to the factory default state by using the “recovery partition” feature. Recovery partition is a portion of your SSD that is set aside by the manufacturer to hold the original image of your system.

  • Page 101: Using The Driver Disc (Optional)

    Using the Driver Disc (Optional) NOTE: You can download the latest drivers and utilities from Getac website http://www.getac.com  Support. The Driver disc contains drivers and utilities required for specific hardware in your computer. Since your computer comes with drivers and utilities pre-installed, you normally do not need to use the Driver disc.

  • Page 102: Appendix A Specifications

    Appendix A Specifications NOTE: Specifications are subject to change without any prior notice.

  • Page 103: Tablet Specifications

    Tablet Specifications Parts Specifications Intel Tiger Lake i5 and i7 U series (vPro and non-vPro) Cache: i5 8MB; i7 12MB BIOS Insyde, Flash EEPROM, 16MB, UEFI, supporting TPM, vPro (optional), NIST, Absolute DDS (optional), WMI, BIOS Diagnostic, Credential guard, Device guard, and MAC passthrough 16/32GB DDR4, 3200MHz, SO-DIMM slot x 2 Video...
  • Page 104 Parts Specifications RFID reader Contactless, HF, supporting ISO14443A, ISO14443B, ISO15693, (option) and Sony Felica Security Kensington lock TPM 2.0 Fingerprint scanner (option) Power AC adapter Universal 90 W; input: 100­240 V AC, 50/60 Hz; output: 19 V Battery pack Standard: Lithium-ion Prismatic type, 3-cell High capacity: Lithium-ion cylindrical type, 4-cell Dimension (LxW×D) 329.5 x 238 x 24 mm (12.9 ×...

  • Page 105: Keyboard Dock Specifications

    Keyboard Dock Specifications Parts Specifications Keyboard Standard keys with numeric pad keys, 12 function keys, special Fn (Function) key and Windows keys, with water- proof membrane and backlight Pointing device Glide touchpad, capacitive type I/O ports USB 3.2 x 3, RS-232, DisplayPort, HDMI, RJ45, docking, tri antenna passthrough Security Kensington lock...

  • Page 106: Appendix B Regulatory Information

    Appendix B Regulatory Information This appendix provides regulatory statements and safety notices on your computer. NOTE: Marking labels located on the exterior of your computer indicate the regulations that your model complies with. Please check the marking labels and refer to the corresponding statements in this appendix. Some notices apply to specific models only.

  • Page 107: Safety Notices

    Safety Notices About the Battery If the battery is mishandled, it may cause fire, smoke or an explosion and the battery’s functionality will be seriously damaged. The safety instructions listed below must be followed. Danger Do not immerse the battery with liquid such as water, sea water or soda. ...
  • Page 108 In case of a leaking battery, keep the battery away from flames and do  not touch it. Pack the battery tightly during transport.  Caution Do not use the battery where static electricity (more than 100V) exists  that might damage the protection circuit of the battery. When children are using the system, parents or adults must ensure that ...

  • Page 109: About The Ac Adapter

    DEUTSCH VORSICHT: Explosionsgefahr bei unsachgemäßem Austausch der Batterie. Ersatz nur durch denselben oder einen vom Hersteller empfohlenen gleich- wertigen Typ. Entsorgung gebrauchter Batterien nach Angaben des Herstellers. FRENCH ATTENTION: II y a danger d’explosion s’il y a remplacement incorrect de la batterie.

  • Page 110: Heat Related Concerns

    Heat Related Concerns Your device may become very warm during normal use. It complies with the user-accessible surface temperature limits defined by the International Standards for Safety. Still, sustained contact with warm surfaces for long periods of time may cause discomfort or injury. To reduce potential heat- related concerns, follow these guidelines: Keep your device and its AC adapter in a well-ventilated area when in ...

  • Page 111: North America

    North America Federal Communications Commission Radio Frequency Interference Statement NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 112 Replace the battery with battery model BP3S1P2100S-01 or BP4S1P3450P-  01, manufactured by Getac Technology Corporation only. Use of another battery may present a risk of fire or explosion.
  • Page 113 California Proposition 65 For California USA: Proposition 65, a California law, requires warnings to be provided to California consumers when they might be exposed to chemical(s) identified by Proposition 65 as causing cancer and birth defects or other reproductive harm. Almost all electronic products contain 1 or more of the chemicals listed under Proposition 65.

  • Page 114: Canada

    Canada Canadian ICES-003 CAN ICES-3(B)/NMB-3(B) This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device.
  • Page 115 Radiation Exposure Statement The product complies with the Canada portable RF exposure limit set forth for an uncontrolled environment and are safe for intended operation as described in this manual. The further RF exposure reduction can be achieved if the product can be kept as far as possible from the user body or set the device to lower output power if such function is available.

  • Page 116: User Notification Of Take-Back Service

     If you have a Getac computer that needs to go to a recycling house, Getac can help you. Just contact us at (866) 394 – 3822 or by email at GUSA.RecycleProgram@getac.com to obtain a prepaid shipping label at no charge to you, pack up your equipment in a box of your choice and send it off.

  • Page 117: Europe Marking And Compliance Notices

    Europe Marking and Compliance Notices Statements of Compliance English This product follows the provisions of the European Directive 2014/53/EU. Danish Dette produkt er i overensstemmelse med det europæiske direktiv 2014/53/EU. Dutch Dit product is in navolging van de bepalingen van Europees Directief 2014/53/EU.
  • Page 118 Swedish Denna produkt har tillverkats i enlighet med EG-direktiv 2014/53/EU. Notices Max power: WLAN 2.4G: 17 dBm WLAN 5G: 18 dBm Bluetooth: 10 dBm WWAN: 24 dBm RFID: -13.95 dBuA/10m The device is restricted to indoor use only when operating in the 5150 to 5350 MHz frequency range.

  • Page 119: Restriction Of Hazardous Substances (Rohs) Directive

    Restriction of Hazardous Substances (RoHS) Directive EU RoHS Getac products meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment. For more information about RoHS, go to: https://www.getac.com/us/environment/ Company name Getac Technology GmbH.

  • Page 120: About K120-Ex

    About K120-Ex K120-Ex is suitable for use in potentially explosive atmospheres (zone 2 and zone 22). Follow the instructions in this section if you have the K120-Ex model. Special Conditions for Safe Use Ambient temperature range: -21 °C to +63 °C ...

  • Page 121: Use Of Accessories

    Never remove this I/O cover, which cannot be reinstalled once removed. Therefore, K120-Ex is not to be connected to any docking station. Use of Accessories K120-Ex can be used with the following accessories provided by Getac: Shoulder strap  Hand strap ...

  • Page 122: Energy Star

    ® Please reference ENERGY STAR related information from http://www.energystar.gov. As an ENERGY STAR ® Partner, Getac Technology Corporation has determined that this product meets the ENERGY STAR ® guidelines for energy efficiency. All Getac products with ENERGY STAR ® logo comply with the ENERGY STAR ®...

  • Page 123: About Battery And External Enclosure Replacement

    Enclosure Replacement Battery The batteries of your product include two battery packs and a button cell (or called RTC battery). All batteries are available from Getac authorized service centers. The battery pack is user-replaceable. Replacement instructions can be found in “Replacing the Battery Pack” in Chapter 3.
  • Page 124 To remove the side covers: 1. Remove the DDR cover as described previously. 2. Remove the screws as indicated below. 3. Remove the screws as indicated below. Detach the left-side cover.
  • Page 125 4. Remove the screws as indicated below. Detach the right-side cover. 5. Remove the screws as indicated below. Detach the upper-side cover. 6. Remove the screws as indicated below. Detach the lower-side cover.
  • Page 126 To remove the bottom case: 1. Remove the DDR cover and side covers as described previously. 2. Remove the screws as indicated below. Detach the bottom case.

This manual is also suitable for:

K120 series

Table of Contents