Handling Error Messages During Registration - Blaupunkt Q Series Manual

1.3 Handling error massages during registration
If you receive an error message during or after registration, it may be due to one of the following reasons:
Server connection error: The panel can´t connect to the Home Portal Server. The panel is either
switched off or there are problems with the internet connection. Please check the power supply and
network status.
• Please check your firewall settings. Ports 5222, 8765 & 8080 TCP must be open and added to the
firewall exception list.
• Check the setting of the MAC address filter. The MAC address of your panel must be enabled in your
router.
• If you are using a dial-up Internet connection, your router must support the ADSL PPPoE function.
Registration time expired: As soon as the panel is connected and switched on, the server gives you 15
minutes in order to complete the registration. If the registration is not completed within 15 minutes,
please remove the AC Adapter and move the switch to the OFF position. Then restart by reinserting the
AC Adapter and switching to ON. You now have 15 more minutes to complete the registration.
Error with MAC address: Each MAC address can only be registered once. Otherwise, an error message will
be displayed. If you are the owner of the panel and have not previously registered this panel, please contact
Blaupunkt Support.
NOTE:
Using LTE routers and powerline adapters can cause problems.
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