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Chapter 14 - Troubleshooting
14 Troubleshooting
This appendix suggests solutions for problems you may encounter in
installing or using the Internet Security Router, and provides instructions
for using several IP utilities to diagnose problems.
Contact Customer Support if these suggestions do not resolve the
problem.
Table 14.1. Problems and suggestions
Problem
LEDs
Power LED does not
illuminate after prod-
uct is turned on.
LINK WAN LEDdoes not
illuminate after Ethernet
cable is attached.
LINK LAN LED does not
illuminate after Ethernet
cable is attached.
148
Troubleshooting Suggestion
Verify that you are using the power adapter provided with
the device and that it is securely connected to the Internet
Security Router and a wall socket/power strip.
Verify that an Ethernet cable like theone provided is
securely connected to the Ethernet port of your ADSL or
cable modem and the WAN port of the Internet Security
Router. Make sure that your ADSL or cable modem
is powered on. Wait 30 seconds to allow the Internet
Security Router to negotiate a connection with your
broadband modem.
Verify that the Ethernet cable is securely connected to
your LAN hub or PC and to the Internet Security Router.
Make sure the PC and/or hub is turned on.
Verify that your cable is sufficient for your network
requirements. A 100 Mbit/sec network (100BaseTx)
should use cables labeled Cat 5. 10Mbit/sec cables may
tolerate lower quality cables.
ASUS SL1200
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