Troubleshooting and tips
No mouse pointer displayed on the monitor
Cause
The mouse is not properly connected.
Date and time are not correct
Cause
Date and time are set incorrectly.
SmartCard reader is not recognised
Cause
Chip card inserted incorrectly.
Error messages on the screen
Error messages and their explanations are provided:
•
in the documentation for the programs used
Installing new software
When installing programs or drivers, important files may be overwritten and modified. To
be able to access the original data in the event of any problems following installation,
you should backup your hard disk prior to installation.
46
Troubleshooting
► Shut down the Operating System correctly.
► Switch the device off.
► Check that the mouse cable is properly
connected. If you are using an adapter or
extension lead for the mouse cable, check
the plug-in connection.
► Make sure that only one mouse is
connected.
► Switch the device on.
Troubleshooting
► Set the correct time and date under the
Operating System you are using.
or
► In the BIOS Setup, set the date or time.
Troubleshooting
► Check whether you have inserted your
SmartCard into the SmartCard reader the
right way with the chip facing upwards.
► Check whether the SmartCard you are using
is supported. Your SmartCard must comply
with the ISO standard 7816-1, -2, -3 and -4.
Fujitsu