No Mouse Pointer Displayed On The Monitor; Date And Time Are Not Correct; Smartcard Reader Is Not Recognised; Smartcard Pin Forgotten - Fujitsu ESPRIMO Q7010 Operating Manual

Troubleshooting and tips

No mouse pointer displayed on the monitor

Cause
The mouse is not properly connected.

Date and time are not correct

Cause
Date and time are set incorrectly.

SmartCard reader is not recognised

Cause
Chip card inserted incorrectly.

SmartCard PIN forgotten

Cause
PIN forgotten

SmartCard lost

Cause
SmartCard lost
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Troubleshooting
► Shut down the Operating System correctly.
► Switch the device off.
► Check that the mouse cable is properly
connected. If you are using an adapter or
extension lead for the mouse cable, check
the plug-in connection.
► Make sure that only one mouse is
connected.
► Switch the device on.
Troubleshooting
► Set the correct time and date under the
Operating System you are using.
or
► In the BIOS Setup, set the date or time.
Troubleshooting
► Check whether you have inserted your
SmartCard into the SmartCard reader the
right way with the chip facing upwards.
► Check whether the SmartCard you are using
is supported. Your SmartCard must comply
with the ISO standard 7816-1, -2, -3 and -4.
Troubleshooting
► If you are working in a network, contact your
system administrator, who can unlock your
system with a Supervisor PIN.
Troubleshooting
► If you are working in a network, contact your
system administrator, who can boot your
system with a Supervisor SmartCard.
Fujitsu