Konica Minolta bizhub 3602P User Manual page 97

Troubleshooting
Action
Step 6
a
If the issue happens after installing a new maintenance kit, then
check whether the transfer roller included with the kit is
installed.
Note: If necessary, replace the transfer roller.
b
Print the document.
Is the print light?
Step 7
Check the status of the imaging unit. From the control panel,
navigate to:
Status/Supplies > Supplies
Is the imaging unit near end of life?
Step 8
a
Replace the imaging unit.
b
Print the document.
Is the print light?
Mottled print and dots
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
Action
Step 1
a
Check if the printer is using a genuine and supported toner
cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b
Print the document.
Is the print mottled?
Yes No
Go to step 7. The problem is
solved.
Go to step 8. Contact
support.
Contact customer The problem is
support. solved.
Yes No
Go to step 2. The problem is
solved.
97
customer
to