Konica Minolta bizhub 3602P User Manual page 98

Troubleshooting
Action
Step 2
Check the printer for leaked toner contamination.
Is the printer free of leaked toner?
Step 3
a
Replace the toner cartridge.
b
Print the document.
Is the print mottled?
Step 4
Check the status of the imaging unit. From the control panel,
navigate to:
Status/Supplies > Supplies
Is the imaging unit near end of life?
Step 5
a
Replace the imaging unit.
b
Print the document.
Is the print mottled?
Paper curl
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
Action
Step 1
a
Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b
Print the document.
Is the paper curled?
Yes No
Go to step 4. Go to step 3.
Go to step 4. The problem is
solved.
Go to step 5. Contact
support.
Contact customer The problem is
support. solved.
Yes No
Go to step 2. The problem is
solved.
98
customer
to