Konica Minolta bizhub 3602P User Manual page 101

Troubleshooting
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
Action
Step 1
Using the Print Quality Test Pages, check if the distance between
the repeating defects is equal to any of the following:
•
97 mm (3.82 in.)
•
47 mm (1.85 in.)
•
38 mm (1.5 in.)
Does the distance between the repeating defects match any of the
measurements?
Step 2
a
Replace the imaging unit.
b
Print the document.
Do the repeating defects appear?
Solid black pages
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
Action
Step 1
a
Check if the printer is using a genuine and supported toner
cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b
Print the document.
Is the printer printing solid black pages?
Yes No
Go to step 2. Take note of the
distance, and then
contact
support.
Contact customer The problem is
support. solved.
Yes No
Go to step 2. The problem is
solved.
101
to
customer
to