AT&T MS2025 User Manual
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AT&T MS2025 User Manual

Dect 6.0 4-line small business cordless handset
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MS2025
DECT 6.0 4-line
Small Business Cordless Handset

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Summary of Contents for AT&T MS2025

  • Page 1 User’s manual MS2025 DECT 6.0 4-line Small Business Cordless Handset...
  • Page 2 You can also visit our website at 1 (800) 222-3111 1 (866) 288-4268 call . In Canada, dial Model number: MS2025 Type: DECT 6.0 4-line Small Business Cordless Handset Serial number: Purchase date: Place of purchase: Both the model and serial numbers of your AT&T product can be found on the bottom of the telephone base.
  • Page 3 Parts checklist Check to make sure the telephone package includes the following items: User’s manual Quick start guide MS2025 MS2025 DECT 6.0 4-line DECT 6.0 4-line corded Small Business Corless Handset Small Business Corless Handset MS2025 MS2025 Battery compartment Battery for...

  • Page 4: Table Of Contents

    User’s manual MS2025 DECT 6.0 4-line Small Business Cordless Handset Table of contents Getting started Making a call..........17 Quick reference guide ......1 On hook dialing (predialing) ....18 Charger installation........5 Using the speakerphone....18 Battery installation and charging..6 Answering a call ........18 Adding and registering a handset ..
  • Page 5 Transfer a call and speak to the Answering system receiving party........29 Private mailbox setup ......45 Answer a transferred call....29 Announcement ........45 Voice page ............30 Delete all private mailbox messages Page a single device......30 Record memo ..........46 Page all devices ........30 Record time..........46 Answer a page........31 Answering system operation....47...

  • Page 6: Getting Started

    Getting started Quick reference guide You must install and charge the See for easy instructions. handset battery before using the cordless handset. Your product may be shipped with a protective sticker covering the handset or telephone base display - remove it before use. For customer service or product information, visit our website at www.telephones.att.com 1 (800) 222-3111...
  • Page 7 Getting started Quick reference guide CHARGE light On when the handset is charging in the telephone base or charger. Softkeys (2) Press to select a menu item displayed above the key. While in a menu, press to select an item or save an entry or setting.
  • Page 8 Getting started Quick reference guide VOL /DIR Press to scroll up while in menus. During a call or message playback, press to increase the listening volume. Press to show directory entries when the telephone is not in use. While entering names or numbers in the directory, press to move the cursor to the left.
  • Page 9 Getting started Quick reference guide Main menu The > symbol highlights a menu item. Main menu • Ringers () • Phone Settings () Using menus • Press MENU/ MENU to show the first SELECT menu item, Ringers. • Press to scroll through menu items. •...

  • Page 10: Charger Installation

    Getting started Charger installation Plug the power adapter into an electrical out- let not controlled by a wall switch.

  • Page 11: Battery Installation And Charging

    Getting started Battery installation and charging Install the battery as shown on . Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when not in use.
  • Page 12 Getting started Battery installation and charging Install the battery as shown below. Align the cover flat against Plug the battery connector securely the battery compartment, then into the socket inside the handset slide it upwards until it clicks battery compartment. Insert the into place.

  • Page 13: Adding And Registering A Handset

    Adding and registering a handset You can add a new handset to your telephone system, but it must be registered with the MS2085 console or MS2025 deskset before use. Each MS2085 or MS2025 supports one cordless handset. When first purchased, the expansion handset shows Choose Handset in Registration at base menu.

  • Page 14: To Register A Handset To A Ms2015 Deskset

    Getting started Adding and registering a handset To register a handset to a MS2015 deskset Make sure the cordless handset is out of the charger and the screen shows Choose Handset in Registration at base menu. And put handset on cradle to register. On the MS2015 deskset, press MENU /SELECT.

  • Page 15: Deregistering A Handset

    Getting started Deregistering a handset You may need to deregister your cordless handset or headset when you have a registered handset or headset and need to replace one. Please read all the instructions on this page before beginning the deregistration process. Please make sure the telephone system is not in use before deregistration.

  • Page 16: Adding A Corded Headset

    Getting started Adding a corded headset You can use this handset handsfree when you install any industry-standard 2.5mm corded telephone headset (purchased separately). For best results, use an AT&T 2.5mm corded headset. To purchase a headset, visit our website www.telephones.att.com 1 (800) 222-3111 , or call .

  • Page 17: Telephone Settings

    Telephone settings Telephone setup Menu settings Use this menu to change the handset settings. Press MENU MENU when in idle mode (when the telephone is telephone is is /SELECT not in use) to enter the main menu. Press to highlight the feature to be changed. to highlight the feature to be changed.

  • Page 18: Ringer Volume

    Telephone settings Telephone setup Ringer volume Use this feature to set the ringer volume to one of six levels or turn the ringer off. When the ringer is off, the icon appears on the handset screen. The handset stores the volume setting for all lines. When the handset is idle, press MENU or MENU.

  • Page 19: Delay Ring

    Telephone settings Telephone setup Delay ring Use this feature to set the length of time before an incoming call will ring. When the handset is idle, press MENU or MENU. /SELECT Press to highlight Ringers then press SELECT. MENU/ Press to highlight Delay ring then press SELECT.

  • Page 20: Key Tone

    Telephone settings Telephone setup Key Tone The handset is set to beep with each key press. If you turn off the key tone, there are no beeps when you press keys. When the handset is idle, press MENU or MENU. /SELECT Press to highlight Phone Settings then press...

  • Page 21: Hold Reminder

    Telephone settings Telephone setup Hold reminder When this feature is on and there is a call on hold for more than three minutes, the hadnset beeps once every 30 seconds. To turn this feature on or off: When the handset is idle, press MENU or MENU.

  • Page 22: Telephone Operation

    Telephone operation Telephone basic operation Line indicators Each of the four indicators on LINE 1-LINE 4 indicate the state of the corresponding telephone line. • On when the corresponding line is in use. • Flashes slowly when the line is on hold. •...

  • Page 23: On Hook Dialing (Predialing)

    Telephone operation Telephone basic operation To make a call with a corded headset: Make sure a corded headset is connected to the console (). Press HEADSET on the console. Wait for a dial tone, then dial the number. To hang up, press HEADSET. To make a call with a cordless headset: You can make a call using a registered cordless headset and the dial pad on the console.

  • Page 24: Temporary Ringer Silencing

    Telephone operation Telephone basic operation Temporary ringer silencing Press MUTE/ SILENCE while the telephone is ringing to silence DELETE the ringer temporarily on the handset only. This turns off the ringer without disconnecting the call. The next incoming call rings normally at the preset volume.

  • Page 25: Call Waiting

    Telephone operation Telephone basic operation Call waiting If you subscribe to call waiting service with your telephone service provider, you hear a beep if someone calls while you are in the middle of a call. • Press FLASH to put your current call on hold and take the new call. •...

  • Page 26: Options While On Calls

    Telephone operation Options while on calls Temporary tone dialing If you have dial pulse (rotary) service only, use this feature to temporarily switch dial pulse to touch-tone dialing during a call by pressing TONE . During a call: Press TONE . Use the dialing keys to enter the relevant number.

  • Page 27: Call Privacy

    Telephone operation Options while on calls Call privacy To ensure call privacy, this telephone allows only one set at a time to use a line. You can also block all system handsets from joining a phone conversation (see page 24 for instructions for joining calls). To enable call privacy: During the call, press MENU/ or MENU.

  • Page 28: Record A Call

    Telephone operation Options while on calls Record a call Use this feature to record a phone conversation during a call. The recording is treated the same as memos and is always marked as a new message in the private mailbox. However, the (Messages) indicator does not flash for new or missed recorded calls.

  • Page 29: Chain Dialing

    Telephone operation Options while on calls Chain dialing While you are on a call, you can initiate a dialing sequence from the numbers in the directory. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory.

  • Page 30: Conference Calls

    Telephone operation Options while on calls Conference calls Use this feature to set up a conference call by using two lines at the same time. You can also join an intercom call with a call on an outside line. The outside line call must be established first because an intercom call cannot be placed on hold.
  • Page 31 Telephone operation Options while on calls To drop an intercom: • Press LINE 1-LINE 4 to activate the external call. The intercom call drops automatically. To end a conference call: • Press OFF/ . The call does not terminate until all extensions hang CANCEL NOTES: If an internal party hangs up, the ongoing call becomes a two-way conversation.

  • Page 32: Intercom

    Telephone operation Intercom You can use the intercom feature for conversations between the system and an accessory device, or between two accessory devices. When the system is on one or more external calls, accessory devices can make intercom calls with each other.

  • Page 33: Call Transfer

    Telephone operation Call transfer You can transfer a call to any other system telephone. Once you transfer a call, it can be answered by any system telephone, not just at the extension you called. Blind transfer While on a call, you can transfer a call directly without notifying the desired extension: While on a call, press MENU or MENU.

  • Page 34: Call Transfer Using Intercom

    Telephone operation Call transfer using intercom Transfer a call and speak to the receiving party You can transfer a call and speak to the receiving party before completing the transfer while on a call: Press INT on the handset while on a call: Press to highlight Transfer, then press /SELECT.

  • Page 35: Voice Page

    Telephone operation Voice page You can directly broadcast messages to the speakerphone of any extension. The extension you called can respond by pressing the INT to begin a two- way communication. Any registered cordless handset/deskset can make pages with each other or with the console. Up to five pairs of pages can be maintained at a time.

  • Page 36: Answer A Page

    Telephone operation Voice page Answer a page Press INT on the handset while on a call: Press to highlight Page all, then press SELECT. MENU/ Press to highlight a desired extension, then press SELECT. MENU/ When the connection is made, both the caller and the destination party hear three beeps.

  • Page 37: Directory

    Directory About the directory Use the directory to store names and phone numbers. Directory entries are not shared with other extensions. Each extension has its own directory. Capacity The MS2085 console and MS2015 deskset directory can store up to 50 entries, with a maximum of 15 alphanumeric characters (including spaces) for names and 30 digits for telephone numbers.

  • Page 38: Create Directory Entries

    Directory Create directory entries Create a new directory entry Use the following steps to store a name and number in the directory. When the handset is idle, press DIR. The handset displays Directory XXX entries. Press ADD NEW to add an entry.

  • Page 39: Review Directory Entries

    Directory Create directory entries Review directory entries When the handset is idle, press DIR. The handset displays Directory XXX entries. Press REVIEW. Press to browse through the directory. Entries appear alphabetically by the first letter in the name. Press /CANCEL to cancel an operation and return to idle mode.

  • Page 40: Search Directory

    Directory Search directory Search by name Follow the steps below to search for directory entries on the handset. When the handset is idle, press press DIR. Press to browse through the directory. browse through the directory. When a name appears, press the dial pad keys ( press the dial pad keys (2-9) to start a name search.

  • Page 41: Display Dial

    Directory Dial, delete or edit entries You can dial, delete or edit a directory entry (name and number) when it is shown on the handset. You can use the directory review (page 34) or search (page 35) to show an entry. Display dial When a number is displayed on the screen, you can dial the number pressing SPEAKER or LINE 1-LINE 4 for the desired line.

  • Page 42: Edit An Entry

    Directory Dial, delete or edit entries Edit an entry When a directory entry appears, press EDIT. Use the dialing keys to edit the name. • Press /DELETE to delete a character. MUTE • Press to move the cursor to the left or right. SELECT to save.

  • Page 43: Caller Id

    Caller ID About the caller ID This telephone supports caller ID services that most telephone service providers offer. Caller ID allows you to see the name, number, date and time of calls. Depending on your service subscription, you might see the caller’s number, or the caller’s name and number from the telephone service provider after the first or second ring.

  • Page 44: Caller Id Information

    Caller ID Caller ID information How the caller ID information (call log) works The telephone stores caller ID information for the last 200 incoming calls in the handset. Entries are stored in reverse chronological order. The telephone deletes the oldest entry when the log is full to make room for new calls. Each extension has independent caller ID information.

  • Page 45: Caller Id Operation

    Caller ID Caller ID operation Memory match If the incoming telephone number is an exact match with a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory.

  • Page 46: View Dialing Options

    Caller ID Caller ID operation View dialing options Although the incoming call history entries have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial the seven digits only, 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change and store the number of digits that you dial in the call history.

  • Page 47: Save A Call History Entry To The Directory

    Caller ID Caller ID operation Save a call history entry to the directory When in the call history, press to browse the desired number to save. Press COPY. Use the dialing keys to edit the name. • Press /DELETE to delete a character. MUTE •...

  • Page 48: Delete Entries

    Caller ID Caller ID operation Delete entries Delete a call history entry: When in the call history, press to browse to the number you wish to delete. Press /DELETE to delete the shown entry from the caller ID history. MUTE The screen displays Caller ID deleted and there is a confirmation tone.

  • Page 49: Reasons For Missing Caller Id Information

    Caller ID Reasons for missing caller ID information Reasons for missing caller ID information There are also occasions when other information or no information shows for various reasons: On-screen message Reason The caller prefers not to show the name. PRIVATE NAME The caller prefers not to show the phone number.

  • Page 50: Answering System

    Answering system Private mailbox setup Announcement An announcement plays when calls are answered by the private mailbox. The system has a default announcement, “Hello, please leave a message after the tone.” You can use this announcement or record your own. You can record an announcement up to 75 seconds.

  • Page 51: Delete All Private Mailbox Messages

    Answering system Private mailbox setup Delete all private mailbox messages You can use this feature to delete all messages stored in the private mailbox. When the handset is idle, press SYS. Press to highlight Private Mailbox then press SELECT. MENU/ Press to highlight Delete all msgs then press SELECT.

  • Page 52: Answering System Operation

    Answering system Answering system operation New message indication displays on the handset when there are new messages in the central mailbox. displays on the handset when there are new messages and memos in the private mailbox. Message playback From the handset, you can play the messages in both the central and private mailboxes.

  • Page 53: Appendix

    Appendix Handset screen icons Telephone lines -On steadily when line 1, line 2, line 3, or line 4 is assigned to a phone as a member of a line group. Flashes when line 1, line 2, line 3, or line 4 is assigned to a phone but is put on hold Ringer off - On steadily when the ringer volume is set to OFF or temporarily off...

  • Page 54: Alert Tones And Lights

    Appendix Alert tones and lights Telephone base alert tones Two short beeps You are pressing when the volume is already at its high- est or lowest setting. -OR- You have reached the end of the caller ID history. Three short high-pitched beeps The telephone has completed the command successfully.
  • Page 55 Appendix Handset display screen messages Auto Attendant: ON The auto attendant is Auto Attendant is reset to default There are no entries in the caller ID history. Call History empty Caller ID deleted Check network Conf. Conf: Contact saved to Directory DECT Headset deregistered Deleted...
  • Page 56 Appendix Handset display screen messages No answer. Please try again later No IP assigned. Check network. Number saved 1-touch key Obtaining IP from DHCP server? Paging: Page Phone is set to default Redial deleted Redial empty Registering DECT Headset... Registering handset...
  • Page 57 Appendix Handset display screen messages This phone can link to a master console. Please do NOT connect any PSTN lines to phone jack. Transfer from: Transfer Line X Transfer to: Unable to obtain IP. Please check DHCP server. There are new calls in the caller ID history. XX Missed calls...

  • Page 58: Maintenance

    Appendix Maintenance Taking care of your telephone • Your telephone base contains sophisticated electronic parts, so you must treat it with care. • Avoid rough treatment. • Place the corded handset down gently. • Save the original packing materials to protect your telephone base if you ever need to ship it. Avoid water •...

  • Page 59: Important Safety Information

    Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information •...
  • Page 60 Appendix Important safety information Especially about cordless telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the handset by radio waves, so there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset.
  • Page 61 Appendix Important safety information Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers.

  • Page 62: Fcc Part 68 And Acta

    Appendix FCC part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US: AAAEQ##TXXXX.

  • Page 63: Fcc Part 15

    Appendix FCC part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.

  • Page 64: Limited Warranty

    Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, visit www.telephones.att.com 1 (800) 222-3111 or call .
  • Page 65 Appendix Limited warranty 5. How do you get warranty service? To obtain warranty service in the United States of America, visit www.telephones.att.com 1 (800) 222-3111 or call . In Canada, call 1 (866) 288-4268 . NOTE: Before calling for service, please review the user’s manual; a check of the PRODUCT’s controls and features may save you a service call.
  • Page 66 Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. www.telephones.att.com For customer service, visit our website at 1 (800) 222-3111 1 (866) 288-4268 call . In Canada, dial My telephone base doesn’t work at all. •...
  • Page 67 Appendix Troubleshooting My telephone base isn’t performing normally. • Make sure you plug the power cord securely into the telephone base. Plug the power adapter into a different working electrical outlet without a wall switch. • Reset the telephone base. Unplug the electrical power and remove all the batteries.
  • Page 68 Appendix Troubleshooting I experience poor sound quality when using the speakerphone. • For increased sound quality while using the telephone speakerphone, place the telephone base on a flat surface. • Excessive background noise will cause a speakerphone to fade in and out.
  • Page 69 Appendix Troubleshooting My calls cut in and out while I’m using my corded handset. • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. •...
  • Page 70 Appendix Troubleshooting System does not receive caller ID when on a call. • Make sure you subscribe to caller ID with call waiting features from your telephone service provider. Caller ID feature works only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment.
  • Page 71 Appendix Troubleshooting System does not record messages. • Make sure the answering system is on (). • Make sure the memory of the answering system is not full. Please refer to the Remaining space section on in the user’s manual. When the answering system memory is full, it does not record new messages until some old messages are deleted.
  • Page 72 Appendix Troubleshooting I cannot retrieve voicemail messages. • Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (). If you subscribe to voicemail service from your telephone service provider, contact your telephone service provider for more information on how to access your voicemail.

  • Page 73: Technical Specifications

    Appendix Technical specifications RF frequency band 1921.536MHz - 1928.448MHz Channels 32°F - 122°F Operating temperature 0°C - 50°C Handset voltage 2.4V 550mAh Ni-MH battery Charger voltage 6VAC @300mA (AC adapter output)
  • Page 74 Index Index Capacity 56, 70 Central office voicemail (COVM) AC power 6 on or off 49 reset 49 a cordless headset 12 a deskset 11 Chain dialing 47 a handset 10 Conference calls 47–48 Alert Customer support 37 confirmation call 34 on or off 33 set alert number 33 Deakset mailbox...
  • Page 75 Index Index Last number redialing 42 conference call 48 Limited warranty 90–91 intercom call 51 Line indicators 38 push to talk (PTT) call 55 Mailbox setup 30–36 Fast answer mode 35 Maintenance 85 Flash 58 Make call 40–41 conference call 47–48 Handset mailbox intercom call 50–51 setup 35–36...
  • Page 76 Index Index Speed dial enter, edit or delete number 37 Pause 58 setup 37 Planning your system 5 Play back Technical specifications 92 memo 78 Telephone base operation 40–55 message 74–75 Telephone operating range 92 Power adapter 6–8 Temporary ringer silencing 42 PTT (push to talk intercom) Three-way conference calls 47–48 all devices 54...
  • Page 77 www.telephones.att.com © 2012 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Printed in China. Issue 7 AT&T 07/11.

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