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Summary of Contents for AT&T MS2025
- Page 1 User’s manual MS2025 4-line Small Business Cordless Handset...
- Page 2 1 (800) 222-3111 or call . In 1 (866) 288-4268 Canada, dial Model number: MS2025 Type: 4-Line Small Business Cordless Handset Serial number: Purchase date: Place of purchase: Both the model and serial numbers of your AT&T product can be found on the bottom of the telephone base.
- Page 3 Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. User’s manual Quick start guide MS2025 4-line MS2025 4-line Small Business Cordless Handset Small Business Cordless Handset MS2025 MS2025...
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Page 4: Table Of Contents
User’s manual MS2025 4-Line Small Business Cordless Handset Table of contents Getting started Key tone ........17 Installation ........1 LCD contrast ......17 Quick reference guide ....2 Extension number ....18 Charger installation ..... 5 Phone rename ......19 Battery installation and Reset handset ......19... - Page 5 Chain dialing ......25 Caller ID information ....35 Conference call ......26 How the caller ID information (call log) Conference calls .....26 works ..........35 A. Join a call by answering Review the caller ID an intercom call ......26 information ........36 B. Inviting parties using View dialing options ....36 Intercom ........27 Dial a call history entry ..37...
- Page 6 Important safety information ........54 FCC part 15 ........57 FCC part 68 and ACTA .....59 Limited warranty ......60 Technical specifications ..63 DECT 6.0 digital technology .........63 Telephone operating range ..........63 Index Index ..........64...
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Page 7: Getting Started
Getting started Installation You must install and See pages 5- 7 for easy charge the handset instructions. battery before using the cordless handset. Your product may be shipped with a protective sticker covering the handset display - remove it before use. For customer service or product information, visit our website at www.telephones.att.com 1 (800) 222-3111... -
Page 8: Quick Reference Guide
Getting started Quick reference guide Charge light • On when the handset is charging in the charger (page 7). Softkeys (2) • Press to select a menu item displayed above the key. LINE 1/LINE 2/LINE 3/LINE 4 • Press to make a call on the desired line (pages 20). - Page 9 Getting started Quick reference guide VOL/ DIR • Press to scroll up while in menus. • During a call, press to increase the listening volume (page 23). • Press to show directory entries when the telephone is not in use (page 30). MENU/SELECT •...
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Page 10: Main Menu
Getting started Quick reference guide Belt clip Main menu Main menu • Ringers (pages 13-14) • Phone Settings (pages 15-19) Using menus Ringers Phone settings Phone Press MENU/ MENU • SELECT show the first menu item, Ringers. • Press to scroll through menu items. -
Page 11: Charger Installation
Getting started Charger installation Install the charger as shown below. Plug the power adapter into an electrical outlet not controlled by a wall switch. IMPORTANT INFORMATION Use only the power adapter supplied with this product. To order a replacement www.telephones.att.com power adapter, visit our website at or call 1 (800) 222-3111... -
Page 12: Battery Installation And Charging
Getting started Battery installation and charging Install the battery as shown on the following page. Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the charger to charge the battery. For best performance, keep the handset in the charger when not in use. - Page 13 Getting started Battery installation and charging Install the battery as shown below. Plug the battery connector securely into the socket inside the handset battery compartment. Insert the supplied battery with the label THIS SIDE UP facing up as indicated. Align the cover flat against the battery compartment, then slide it upwards until it clicks into place.
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Page 14: Adding And Registering A Handset
Getting started Adding and registering a handset You must register this MS2025 cordless handset with the MS2015 deskset before use. Each MS2015 supports only one cordless handset. When first purchased, the handset shows Choose Handset in Registration at base menu. And put handset on cradle to register. -
Page 15: To Register A Handset To Your Ms2015 Deskset
Getting started Adding and registering a handset To register a handset to your MS2015 deskset Make sure the cordless handset is out of the charger and the screen shows Choose Choose Handset Handset in Registration at base menu. And in Registration at base menu. -
Page 16: Deregistering A Handset
Getting started Deregistering a handset You may need to deregister your cordless handset when you have a registered handset and need to replace one. Please read all the instructions on this page before beginning the deregistration process. Please make sure the telephone system is not in use before deregistration. -
Page 17: Adding A Corded Headset
Getting started Adding a corded headset You can use this handset handsfree when you install any industry-standard 2.5mm corded telephone headset (purchased separately). For best results, use an AT&T 2.5mm corded headset. To purchase a corded headset, visit our website at www.telephones.att.com 1 (800) 222-3111 , or call... -
Page 18: Telephone Settings
Telephone settings Telephone setup Menu settings Use this menu to change the handset settings. Press MENU MENU when in idle mode (when the /SELECT handset is not in use) to enter the main menu. Press to scroll to the feature to be changed. to scroll to the feature to be changed. -
Page 19: Ringer Volume
Telephone settings Telephone setup Ringer volume Use this feature to set the ringer volume to one of six levels or turn the ringer off. When the ringer is Ringers off, the icon appears on the handset screen. The Phone settings handset stores the volume setting for all lines. -
Page 20: Ringer Melodies
Telephone settings Telephone setup Ringer melodies Use this feature to choose one of the ten ringer melodies. You can choose different ringer melodies for different lines so you can easily identify which line is calling. When the handset is idle, press MENU /SELECT or MENU. -
Page 21: Language
Telephone settings Telephone setup Language This feature allows you to change the language used for handset displays. By default, the Ringers P hone Settings language is set to English. When the handset is idle, press MENU /SELECT or MENU. Press to scroll to BACK SELECT... -
Page 22: Home Area Code
Telephone settings Telephone setup Home area code Use this feature to program this system to recognize your home area code. This feature makes it easy for you to place a call from the caller ID log. When you receive a call from within your home area code, the caller ID information only displays the seven digits of the telephone number, and when you dial from the call log, only seven digits are dialed. -
Page 23: Key Tone
Telephone settings Telephone setup Key tone The handset is set to beep with each key press. If you turn off the key tone, there are no beeps when you press keys. When the handset is idle, press MENU /SELECT or MENU. Phone Settings Language to scroll to Phone Settings,... -
Page 24: Extension Number
Telephone settings Telephone setup Extension number You can change the extension number displays on the handset. The handset shares the same extension as the deskset it is registered to. The handset displays Ext Handset on the screen by default. When the handset is idle, press MENU /SELECT Phone Settings or MENU. -
Page 25: Phone Rename
Telephone settings Telephone setup Phone rename Use this feature to rename the handset (up to 12 characters). To change the setting: When the handset is idle, press MENU /SELECT or MENU. Phone Settings Key Tone Press to scroll to Phone LCD Contrast Settings, then press SELECT or SELECT. -
Page 26: Telephone Operation
Telephone operation Telephone operation Line indicators Each of the four indicators on LINE 1- LINE 4 indicate the state of the corresponding telephone line. • On when the corresponding line is in use on this handset. • On when there is an incoming call on the corresponding line. -
Page 27: Using The Speakerphone
Telephone operation Telephone operation Using the speakerphone During a call, press /SPEAKER to switch between handsfree speakerphone and normal handset use. Press OFF/ CANCEL hang up. Answering a call To answer a call: Press any line key (LINE 1-LINE 4). -OR- /SPEAKER on the cordless handset to answer using Press... - Page 28 Telephone operation Telephone operation To copy a redial entry to directory: Press REDIAL/ to enter the redial list and display the PAUSE summary with the total number of redial numbers. Press REVIEw, then press to scroll to the desired redial number. Press COPy.
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Page 29: Options While On Calls
Telephone operation Options while on calls Call waiting If you subscribe to call waiting service with your telephone service provider, you hear a beep if someone calls while you are on a call. FLASH • Press to put your current call on hold and take the new call. -
Page 30: Hold
Telephone operation Options while on calls Hold Use this feature to hold one line while accessing another, or as part of the conference and call transfer features. While on a call, press HOLD. If you are using the speakerphone, the speakerphone turns off automatically when you press HOLD. To release the hold, press the corresponding line key. -
Page 31: Chain Dialing
Telephone operation Options while on calls Chain dialing While you are on a call, you can initiate a dialing sequence from the numbers in the directory, caller ID history or redial list. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID history or redial list To access the directory while on a call:... -
Page 32: Conference Call
Telephone operation Conference call Conference calls The system can support 5-way conference with a maximum of one outside call and four system extensions (including the initiating party), or two outside calls and three system extensions (including the initiating party). The outside call must be established first because an intercom call cannot be placed on hold. -
Page 33: Inviting Parties Using Intercom
Telephone operation Conference call B. Inviting parties using Intercom Make or answer an outside call. Press another available line key to make another outside call. The original outside call is put on hold. When the external party picks up, you can have a private conversation with that party. -
Page 34: Intercom
Telephone operation Intercom You can use the intercom feature for conversations between the handset and a deskset. The console and each deskset in the telephone system MUST be assigned a unique extension number for the intercom feature to work. The assignment is done when the console is initially set up. The cordless handset shares the same extension as the deskset it is registered to. -
Page 35: Directory
Directory About the directory Use the directory to store names and phone numbers. Directory entries are not shared with other extensions. The console and each deskset have their own directories. The cordless handset shares the directory with the deskset it is registered to. Capacity This cordless handset shares the directory memory with the deskset it is registered to. -
Page 36: Create Directory Entries
Directory Create directory entries Create a new directory entry Use the following steps to store a name and number in the directory. When the handset is idle, press / DIR. The handset displays Directory XXX entries. Press ADD NEw to add an entry. The screen displays Enter Name. -
Page 37: Search Directory
Directory Search directory Search by name Follow the steps below to search for directory entries on the handset. When the handset is idle, press press / DIR. Press REVIEw, then press to browse through browse through the directory. When a name appears, press the dial pad keys ( press the dial pad keys (2-9) to start a name search. -
Page 38: Dial, Delete Or Edit Entries
Directory Dial, delete or edit entries You can dial, delete or edit a directory entry (name and number) when it is shown on the handset. You can use the directory review (page 30) or name search (page 31) to show an entry. Display dial When a number is displayed on the screen, you can dial the number by pressing the desired line key (LINE 1-LINE 4). -
Page 39: Caller Id
Caller ID About the caller ID This telephone supports caller ID services that most telephone service providers offer. Caller ID allows you to see the name, number, date and time of calls. Depending on your service subscription, you might see the caller’s number, or the caller’s name and number from the telephone service provider after the first or second ring. - Page 40 Caller ID About the caller ID There are fees for caller ID services. In addition, services may not be available in all areas. This product can provide information only if both you and the caller are in areas offering caller ID service and if both telephone service providers use compatible equipment.
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Page 41: Caller Id Information
Caller ID Caller ID information How the caller ID information (call log) works This cordless handset shares the caller ID memory with the deskset it is registered to. The MS2015 deskset stores caller ID information for the last 200 incoming calls in the handset. -
Page 42: Review The Caller Id Information
Caller ID Caller ID operation Review the caller ID information When the handset is idle, press / CID. The handset displays Call History New Calls: XX and Total Calls: XX. Press REVIEw. Press to review the caller ID information. The caller ID history entries are stored in reverse chronological order, starting with the most recent entry. -
Page 43: Dial A Call History Entry
Caller ID Caller ID operation Dial a call history entry When in the caller ID history, press to browse the number you wish to call. Press the desired line key (LINE 1-LINE 4). Save a caller ID entry to the directory When in the caller ID history, press to browse the desired number to save. -
Page 44: Reasons For Missing Caller Id Information
Caller ID Reasons for missing caller ID information Reasons for missing caller ID information There are also occasions when other information or no information shows for various reasons: On-screen message Reason The caller prefers not to show the PRIVATE NAME name. -
Page 45: Answering System
Answering system Private mailbox setup Announcement The system plays an outgoing announcement to the caller when the call is answered by the private mailbox. The system has a default announcement, “Hello, please leave a message after the tone.” This handset allows you to play the current announcement only. -
Page 46: Answering System Operation
Answering system Answering system operation Visual message waiting indicator The handset displays XX New message(s) when there are new messages and/or memos in the private mailbox of the deskset this handset is registered to. Message playback From the handset, you can play the messages in the private mailbox. -
Page 47: Appendix
Appendix Handset screen icons Telephone lines - On steadily when line 1, line 2, line 3, or line 4 is in use on this handset, or when there is an incoming call. Ringer off - On steadily when the ringer volume is set to OFF. Headset - On steadily when using a corded headset. -
Page 48: Alert Tones And Lights
Appendix Alert tones and lights Handset alert tones One beep There is an incoming call waiting. Five beeps The telephone has completed the command successfully. Handset indicator lights Charge light • On when the handset is charging in the charger. Large Lighted Display LINE 1/LINE 2/LINE 3/LINE 4 •... -
Page 49: Handset Display Screen Messages
Appendix Handset display screen messages Your handset is not registered to Choose Handset the deskset. in Registration at base menu. And put handset on cradle to register. There are no directory entries. Directory empty The directory is full. You cannot Directory memory save new entries unless you delete full... -
Page 50: Troubleshooting
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.telephones.att.com 1 (800) 222-3111 or call . In 1 (866) 288-4268 Canada, dial The handset registration is unsuccessful. • Follow the handset registration instructions to register the handset again (see To register a handset to your MS2015 deskset on page 9). - Page 51 Appendix Troubleshooting There is no dial tone. • Try all the suggestions above. • Move the cordless handset closer to the deskset. You may have moved out of range. • If the previous suggestions do not work, disconnect the telephone line from the console and connect it to a different phone.
- Page 52 Appendix Troubleshooting My cordless handset isn’t performing normally. • Move the cordless handset closer to the deskset. You may have moved out of range. • Reset the deskset. Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow at least one minute for the deskset to reset.
- Page 53 Appendix Troubleshooting The batteries do not hold a charge. • If the cordless handset is in the charger and the charge light is not on, refer to The charge light is off (page 51). • Charge the battery in the cordless handset for at least 11 hours.
- Page 54 Appendix Troubleshooting • If you plug your telephone in with a modem or a surge protector, plug the phone (or modem/surge protector) into a different location. If this does not solve the problem, relocate your console or modem farther apart from one another, or use a different surge protector.
- Page 55 Appendix Troubleshooting My cordless handset does not ring when I receive a call. • Make sure that the ringer is not off (page 13). • Make sure you plug the telephone line cords securely and firmly into the console and the telephone wall jacks. •...
- Page 56 Appendix Troubleshooting My calls cut in and out while I’m using my cordless handset. • Other electronic products such as HAM radios and other DECT phones can cause interference to your cordless telephone. Try installing your telephone as far away as possible from these types of electronic devices.
- Page 57 Appendix Troubleshooting My caller ID isn’t working. • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your cordless handset. • The caller must be calling from an area that supports caller ID.
- Page 58 Appendix Troubleshooting Common cure for electronic equipment. • If the telephone does not seem to be responding normally, try putting the cordless handset in the charger. If it does not fix the problem, do the following (in the order listed): Disconnect the power from the deskset.
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Page 59: Maintenance
Appendix Maintenance Taking care of your telephone • Your cordless telephone contains sophisticated electronic parts, so you must treat it with care. • Avoid rough treatment. • Place the corded handset down gently. • Save the original packing materials to protect your cordless telephone if you ever need to ship it. -
Page 60: Important Safety Information
Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information •... - Page 61 Appendix Important safety information Especially about cordless telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the handset by radio waves, so there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset.
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Page 62: Save These Instructions
Appendix Important safety information Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that: Pacemaker patients •... -
Page 63: Fcc Part 15
Appendix FCC part 15 This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. - Page 64 Appendix FCC part 15 If this product is equipped with a corded or cordless handset, it is hearing aid compatible. If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please: Remain on the line and briefly explain the reason for the call before hanging up.
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Page 65: Fcc Part 68 And Acta
Appendix FCC part 68 and ACTA This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. -
Page 66: Limited Warranty
Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United www.telephones.att.com States of America, visit or call 1 (800) 222-3111 1 (866) 288-4268 . - Page 67 Appendix Limited warranty 4. what is not covered by this limited warranty? This limited warranty does not cover: • PRODUCT that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water, or other liquid intrusion; or •...
- Page 68 Appendix Limited warranty 6. what must you return with the PRODUCT to get warranty service? You must: • Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty; and •...
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Page 69: Technical Specifications
Appendix Technical specifications RF frequency band 1921.536MHz - 1928.448MHz Channels Operating temperature 32°F - 122°F 0°C - 50°C Handset voltage 2.4V 550mAh Ni-MH battery Charger voltage 6VAC @300mA (AC adapter output) Operation Operating time* Talk time (cordless handset) Up to seven hours Talk time (cordless handset speakerphone) Up to five hours Standby... -
Page 70: Index
Index Index Add a corded headset 11 Flash 23 Alert tones 42 Announcement 39 Handset rename 19 Answer a call 21 Handsfree use 21 Hold 24 Battery charging 6–7 Home area code 16 Battery installation 7 Icons 41 Caller ID 33–38 Important safety information 54–56 Call waiting 23... - Page 71 Index Index Menu settings 12 Message playback 40 Technical specifications 63 Mute 23 Telephone operating range 63 Temporary ringer silencing 21 Name search 31 Volume 13, 23 On hook dialing (predialing) 20 Operating range 63 Warranty 60–62 Pacemaker patients 56 Phonebook (directory) 29–32 Predialing 20 Redial 21–22...
- Page 72 www.telephones.att.com © 2012 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Printed in China. Issue 6 AT&T 08/12.