Troubleshooting - Sonnen sonnenBatterie hybrid 9.53/5 Installation Instructions Manual

9 | Troubleshooting

9 Troubleshooting
Disturbance
No connection to the web interface of
the storage system (https://find-
my.sonnen-batterie.com) or to the inter-
net portal (https://my.sonnen-bat-
terie.com).
The sonnen Eclipse of the storage sys-
tem pulses orange.
The sonnen Eclipse of the storage sys-
tem illuminates red.
The sonnen Eclipse of the storage sys-
tem pulses continuously green or
pulses green and turns off after about
5 minutes.
*Optional accessories sonnenProtect or sonnenBackup-Box.
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Possible reasons(s)
No connection between the
storage system and the server.
The internet connection to the storage
system has been interrupted.
The storage system has detected a
problem that is preventing normal op-
eration or may cause damage to the
storage system.
The storage system is not connected to
the public electricity grid.
Storage system with emergency power
function only*: The storage system is
not connected to the public electricity
network and is in emergency operation.
Correction
„ Make sure that the Ethernet line
between the storage system and the
Router of the home network is cor-
rectly connected.
„ Make sure that the Router of the home
network allows connections on the fol-
lowing ports:
TCP Port Service
22 ssh
80 http
8080 http
443 https
3333 debug
UDP Port Service
1194 VPN
123 NTP
1196 VPN
„ Check whether the home network
router is able to establish an inter-
net connection.
If so:
„ Ensure that the network cable for
the storage system is connected to
the home network router.
„ Please contact the sonnen service
team to get help resolving the
problem.
„ Check that the circuit breaker in
the supply line of the storage sys-
tem is switched on.
If so: The public electricity grid does
not provide any electrical energy (grid
outage).
„ It can only be waited until the pub-
lic electrical grid supplies energy
again. Thereafter, the storage sys-
tems resumes normal operation.
No troubleshooting necessary.
Installation instructions sonnenBatterie hybrid 9.53