Troubleshooting; Troubleshooting Chart - SMC Networks 802.11g User Manual

User Guide

Troubleshooting

Troubleshooting Chart

Problem
Nothing appears on
the display when the
SMCWAA-G
is switched on.
Cannot connect to an
Internet Radio station
after pressing "Play"
and an error is
displayed/
The SMCWAA-G does
not react to remote
control commands and
hangs in the UPnP
Menu structure.
20
Possible Cause
Power unavailable.
SMCWAA-G is not known to the network.
Internet unavailable.
Wireless network incorrectly configured.
You are connected to a station that is running,
but it is not currently broadcasting any music.
The buffer is full
(everything else seems normal).
Station is not up.
There is a VPN (Virtual Private Network)
running on your PC.
The Internet Access Point and the PC are not
on the same subnet.
The Internet Access Point has a MAC filter
enabled.
Your PC is running a third party software
firewall that is preventing access to Internet
Radio.
Your PC is using the Microsoft built-in firewall.
Your PC uses a Microsoft packet filter.
Your PC uses a static IP address and therefore
does not access a DHCP server.
This can be caused by network delays when
sending out UPnP requests.
Solution
Check that the SMCWAA-G power cable is properly
connected and that the power is switched on.
Check that the MAC address for the SMCWAA-G has
been entered correctly in the wireless network's MAC
Access Control. Turn off the SMCWAA-G and turn it on
again.
Check that the Internet access point has an active
connection to the Internet.
SMCWAA-G PC Utility
Open the
SMCWAA-G that has the problem. Click the Profiles
button and check that the active profile is correctly
configured for your network. Turn on the SMCWAA-G and
ensure that the correct profile has been selected under
Network Profiles.
Try again later or choose another station.
Wait a few seconds until the buffer clears. If the problem
persists, turn off the SMCWAA-G and turn it on again.
Try looking up the station's Web site to see if there are any
changes. Try a different Internet Radio station.
Disable the VPN while running the SMCWAA-G for
troubleshooting purposes.
Warning: this may adversely affect other programs and
data - proceed with caution.
The Internet access point and the PC must be on the
same subnet.
Add the MAC address of the SMCWAA-G to the exception
list.
Traffic to/from the SMCWAA-G must be enabled for the
media server program. Change your firewall settings to
enable multicast messages for the media server program.
If the above solution does not work, disable the firewall for
troubleshooting purposes.
Warning: this may adversely affect other programs and
data - proceed with caution.
Traffic to/from the SMCWAA-G must be enabled for the
media server program. Change your firewall settings to
enable multicast messages for the media server program.
(239.255.255.xxx)
If the above solution does not work, disable the firewall for
troubleshooting purposes.
Warning: this may adversely affect other programs and
data - proceed with caution.
Disable the packet filter for troubleshooting purposes.
Warning: this may adversely affect other programs and
data - proceed with caution.
Use a different network profile that allows for a fixed IP
address. See Advanced Settings on page 14.
Wait a few seconds and try again. If the problem persists,
turn off the SMCWAA-G and turn it on again.
and select the