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T. Frequently Asked Questions
ISSUES
1 Metallic noise.
2 Ash buildup on glass.
3 Glass has turned dirty.
4 Fire has tall flames with black tails and is lazy.
Smokey start-up or puffs of smoke from the air
5
wash.
6 Large flame at start-up.
CONTACT YOUR DEALER for additional information regarding operation and troubleshooting.
February 11, 2019
1
2 This is normal. Clean the glass.
3
4
5
6
Visit
www.quadrafire.com
CAUTION
Odors and vapors released during initial operation.
•
Curing of high temperature paint.
•
Open windows for air circulation.
Odors may be irritating to sensitive individuals.
7021-155H
SOLUTIONS
Noise is caused by metal expanding and contracting as it
heats up and cools down, similar to the sound produced by
a furnace or heating duct. This noise does not affect the
operation or longevity of your insert.
Excessive build up of ash. The lower burn settings will
produce more ash, the higher burn settings produce less.
The more it burns on low the more frequent cleaning of the
glass is required.
The feed rate needs to be reduced or the fire pot needs
cleaning. Heat exchanger of exhaust blower needs
cleaning.
Either the fire pot is dirty or there is too much fuel at start-up
and not enough air. Close down feed rate 1/4 inch at a time
until this no longer happens.
This is normal. Flame will settle down once the fire is
established.
to find a dealer.
CASTILE FREESTANDING
17
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