Dell EMC NX3240 Installation And Service Manual
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Dell EMC NX3240 Installation And Service Manual

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Dell EMC Storage NX3240 System
Installation and Service Manual
Regulatory Model: E38S Series
Regulatory Type: E38S001

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Summary of Contents for Dell EMC NX3240

  • Page 1 Dell EMC Storage NX3240 System Installation and Service Manual Regulatory Model: E38S Series Regulatory Type: E38S001...
  • Page 2 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

  • Page 3: Table Of Contents

    Contents 1 NX3240 system overview..........................8 Supported configurations..............................8 Chassis Overview................................9 Front view of the system............................10 Back view of the system............................12 LCD panel..................................13 Inside the system................................15 Locating the Service Tag of your system........................16 2 Technical specifications..........................17 System dimensions................................17 Chassis weight..................................
  • Page 4 Viewing System Setup.............................. 26 System Setup details..............................27 System BIOS................................27 iDRAC Settings utility..............................43 Device Settings................................43 Dell Lifecycle Controller..............................43 Embedded systems management..........................43 Boot Manager...................................44 Viewing Boot Manager..............................44 Boot Manager main menu............................44 One-shot BIOS boot menu............................44 System Utilities................................44 PXE boot...................................45 5 Installing and removing system components....................
  • Page 5 Removing a drive carrier from the mid drive tray....................66 Installing a drive carrier into the mid drive tray.......................67 Removing a 3.5-inch drive from the drive carrier....................68 Installing a 3.5-inch drive into the drive carrier...................... 69 Drives....................................70 Removing a drive blank............................. 70 Installing a drive blank..............................71 Removing a drive carrier............................
  • Page 6 Power supply unit indicator codes..........................140 iDRAC Direct LED indicator codes.......................... 141 iDRAC Quick Sync 2 indicator codes........................141 Dell EMC Embedded System Diagnostics........................142 Running the Embedded System Diagnostics from Boot Manager..............142 Running the Embedded System Diagnostics from the Dell Lifecycle Controller..........142 System diagnostic controls.............................
  • Page 7 Disabling forgotten password............................147 8 Getting help............................... 148 Contacting Dell EMC..............................148 Receiving automated support with SupportAssist ....................148 Accessing system information using the QRL......................149 Documentation feedback.............................. 149 Documentation resources..............................149 Contents...

  • Page 8: Nx3240 System Overview

    NX3240 system overview The NX3240 system is a 2U rack-mount Windows Storage Server system that supports up to: • Two Intel Xeon Processor Scalable Family processors • 24 DIMM slots supporting up to 384 GB of memory • Two AC power supply units •...

  • Page 9: Chassis Overview

    Figure 1. Supported configurations Chassis Overview The NX3240 system is a Windows Storage Server system with up to 24 DIMMs, and storage capacity of up to 18 drives. Drives are installed in three bays: • Up to 12 3.5-inch (SAS or SATA) front accessible drives in slots 0 to 11 •...

  • Page 10: Front View Of The System

    Information tag also contains the iDRAC secure default password. Left control panel The left control panel contains status indicators, a system health indicator, and optionally the iDRAC Quick Sync 2.0 indicator. Figure 3. Left control panel with optional iDRAC Quick Sync 2.0 indicator NX3240 system overview...
  • Page 11 USB port (2) connect USB devices to the system. The iDRAC Direct (Micro-AB USB) port enables you to access the iDRAC Direct port iDRAC Direct (Micro-AB) features. For more information, see the iDRAC User’s Guide at Dell.com/idracmanuals. NX3240 system overview...

  • Page 12: Back View Of The System

    Enables you to connect a display device to the system. For more information, see the Technical specifications section. Serial port Enables you to connect a serial deviceto the system. For more information, see the Technical specifications section. NX3240 system overview...

  • Page 13: Lcd Panel

    Release the button to stop. NOTE: The display stops scrolling when the button is released. After 45 seconds of inactivity, the display starts scrolling. LCD display Displays system information, status, and error messages or iDRAC IP address. NX3240 system overview...
  • Page 14 LCD message with an SEL entry. Select Simple to view LCD error messages in a simplified user-friendly description. For more information about error messages, see the Event and Error Message Reference Guide for 14th Generation Dell EMC PowerEdge Servers at Dell.com/openmanagemanuals > OpenManage software.

  • Page 15: Inside The System

    (6) in the cooling fan assembly drive (4) in the mid drive tray mid drive backplane rear drive backplane drive (2 or 4) in the rear drive cage system board expansion card riser 1 integrated storage controller card NX3240 system overview...

  • Page 16: Locating The Service Tag Of Your System

    Express Service Code and Service Tag. Alternatively, the information may be on a sticker on the chassis of the system. The mini Enterprise Service Tag (EST) is found on the back of the system. This information is used by Dell EMC to route support calls to the appropriate personnel.

  • Page 17: Technical Specifications

    Technical specifications This section describes the technical and environmental specifications of your system. System dimensions This section describes the physical dimensions of the NX3240 system: This section describes the physical dimensions of the system. Figure 9. System dimensions System Za (with...

  • Page 18: Chassis Weight

    The NX3240 system contains a CR 2032 3.0-V lithium coin cell system battery. Expansion bus specifications The NX3240 system supports up to eight PCI express (PCIe) generation 3 expansion cards that can be installed on the system board using expansion card risers. This system supports 1B and 2B expansion card risers.

  • Page 19: Storage Controller Specifications

    The micro USB 2.0-compliant port on the front panel can only be used as an iDRAC Direct or a management port. NIC ports The NX3240 system supports up to four Network Interface Controller (NIC) ports that are integrated on the network daughter card (NDC). The ports are available in the following configurations.

  • Page 20: Serial Connector

    • Two SFP28 ports that support up to 25 Gbps Serial connector The NX3240 system supports one serial connector on the back panel. This port is a 9-pin connector, Data Terminal Equipment (DTE), 16550-compliant. VGA ports The Video Graphic Array (VGA) port enables you to connect the system to a VGA display.

  • Page 21: Expanded Operating Temperature

    Maximum temperature gradient (operating and 20°C/h (68°F/h) storage) Relative humidity Operating 10% to 80% (noncondensing) with 29°C (84.2°F) maximum dew point Storage 5% to 95% (noncondensing) with 33°C (91°F) maximum dew point Maximum vibration Operating 0.26 G at 5–350 Hz (all operation orientation) Storage 1.88 G at 10–500 Hz for 15 min (all six sides tested)

  • Page 22: Expanded Operating Temperature Restrictions

    150 W/8 core, 165 W/12 core and higher wattage processor [Thermal Design Power (TDP)>165 W] are not supported. • Redundant power supply unit is required. • Non-Dell EMC qualified peripheral cards and/or peripheral cards greater than 25 W are not supported. • Mid drive tray is not supported. •...
  • Page 23 Particulate contamination Specifications Air filtration Data center air filtration as defined by ISO Class 8 per ISO 14644-1 with a 95% upper confidence limit. NOTE: The ISO Class 8 condition applies to data center environments only. This air filtration requirement does not apply to IT equipment designed to be used outside a data center, in environments such as an office or factory floor.

  • Page 24: Initial System Setup And Configuration

    The Integrated Dell Remote Access Controller (iDRAC) is designed to make system administrators more productive and improve the overall availability of Dell EMC systems. iDRAC alerts administrators to system issues, helps them perform remote system management, and reduces the need for physical access to the system.

  • Page 25: Log In To Idrac

    Follow the standard Windows installation wizard to begin the installation. This process takes around 60-90 minutes to complete. Errors encountered are indicated on the front panel LCD of your device. To resolve issues, see the Dell EMC Network Attached Storage (NAS) Systems Using Windows Storage Server 2016 Troubleshooting Guide available at Dell.com/storagemanuals...

  • Page 26: Pre-Operating System Management Applications

    System Setup By using the System Setup screen, you can configure the BIOS settings, iDRAC settings, and device settings of your system. These settings have already been pre-configured per solution requirements. Contact Dell EMC before you change these settings. NOTE: Help text for the selected field is displayed in the graphical browser by default.

  • Page 27: System Setup Details

    System Setup details The System Setup Main Menu screen provides the following options. NOTE: The NX Series systems support only BIOS mode. Do not change the boot mode to UEFI because the system will not load the appliance OS when in UEFI mode. Option Description System BIOS...
  • Page 28 Option Description Network Settings Specifies options to manage the network settings and boot protocols. Legacy network settings are managed from the Device Settings menu. Integrated Devices Specifies options to manage integrated device controllers and ports, specifies related features and options. Serial Specifies options to manage the serial ports, its related features and options.
  • Page 29 Option Description System Specifies the name of the system manufacturer. Manufacturer System Specifies the contact information of the system manufacturer. Manufacturer Contact Information System CPLD Specifies the current version of the system complex programmable logic device (CPLD) firmware. Version Memory Settings You can use the Memory Settings screen to view all the memory settings and enable or disable specific memory functions, such as system memory testing and node interleaving.
  • Page 30 Option Description NOTE: The Dell Fault Resilient Mode option establishes an area of memory that is fault resilient. This mode can be used by an operating system that supports the feature to load critical applications or enables the operating system kernel to maximize system availability. Current State of Specifies the current state of the memory operating mode.
  • Page 31 Option Description For best performance, you should select Maximum data rate. Any reduction in the communication link frequency affects the performance of non-local memory accesses and cache coherency traffic. In addition, it can slow access to non-local I/O devices from a particular CPU. However, if power saving considerations outweigh performance, you might want to reduce the frequency of the CPU communication links.
  • Page 32 You can use the SATA Settings screen to view the SATA settings of SATA devices and enable SATA and PCIe RAID mode on your system. NOTE: Dell EMC NAS system does not support HDDs connected to SATA ports and does not enable SATA RAID Mode. It supports only PERC RAID Controller.
  • Page 33 Boot Settings You can use the Boot Settings screen to set the boot mode to BIOS. It also enables you to specify the boot order. BIOS: The BIOS Boot Mode is the legacy boot mode. It is maintained for backward compatibility. Viewing Boot Settings To view the Boot Settings screen, perform the following steps: Turn on, or restart your system.
  • Page 34 From the System Setup Main Menu, click Boot Settings, and select Boot Mode. After the system boots in the specified boot mode, proceed to install your operating system from that mode. CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode.
  • Page 35 Option Description User Accessible Configures the user accessible USB ports. Selecting Only Back Ports On disables the front USB ports; selecting USB Ports All Ports Off disables all front and back USB ports; selecting All Ports Off (Dynamic)All Ports On disables all front and back USB ports during POST and front ports can be enabled or disabled dynamically by authorized user without resetting the system.
  • Page 36 Option Description Table 5. Slot Disablement Option Description Enables or disables the PCIe slot 1. This option is set to Enabled by default. Slot 1 Enables or disables or only the boot driver is disabled for the PCIe slot 3. This Slot 3 option is set to Enabled by default.
  • Page 37 On the System Setup Main Menu screen, click System BIOS. On the System BIOS screen, click Serial Communication. Serial Communication details The Serial Communication screen details are explained as follows: Option Description Serial Selects serial communication devices (Serial Device 1 and Serial Device 2) in BIOS. BIOS console redirection can Communication also be enabled, and the port address can be specified.
  • Page 38 On the System Setup Main Menu screen, click System BIOS. On the System BIOS screen, click System Profile Settings. System Profile Settings details The System Profile Settings screen details are explained as follows: Option Description System Profile Sets the system profile. If you set the System Profile option to a mode other than Custom, the BIOS automatically sets the rest of the options.
  • Page 39 Option Description CPU Interconnect Enables or disables the CPU Interconnect Bus Link Power Management. This option is set to Enabled by default. Bus Link Power Management PCI ASPM L1 Link Enables or disables the PCI ASPM L1 Link Power Management. This option is set to Enabled by default. Power Mnagement System Security You can use the System Security screen to perform specific functions such as setting the system password, setup password and disabling...
  • Page 40 (60 s to 240 s) UEFI Variable NOTE: The NX3240 system does not support UEFI mode. This option cannot be used. Access Provides varying degrees of securing UEFI variables. When set to Standard (the default), UEFI variables are accessible in the operating system per the UEFI specification. When set to Controlled, selected UEFI variables are protected in the environment and new UEFI boot entries are forced to be at the end of the current boot order.
  • Page 41 Creating a system and setup password Prerequisite Ensure that the password jumper is enabled. The password jumper enables or disables the system password and setup password features. For more information, see the Jumpers and connectors section. NOTE: If the password jumper setting is disabled, the existing system password and setup password are deleted and you need not provide the system password to boot the system.
  • Page 42 On the System BIOS screen, click Miscellaneous Settings. Miscellaneous Settings details The Miscellaneous Settings screen details are explained as follows: NOTE: The NX3240 system does not support UEFI mode. Option Description System Time Enables you to set the time on the system.

  • Page 43: Idrac Settings Utility

    Option Description Keyboard NumLock Enables you to set whether the system boots with the NumLock enabled or disabled. This option is set to On by default. NOTE: This option does not apply to 84-key keyboards. F1/F2 Prompt on Enables or disables the F1/F2 prompt on error. This option is set to Enabled by default. The F1/F2 prompt also Error includes keyboard errors.

  • Page 44: Boot Manager

    Enables you to launch System Utilities menu such as System Diagnostics and UEFI shell. NOTE: The NX3240 system does not support UEFI mode. One-shot BIOS boot menu One-shot BIOS boot menu enables you to select a boot device to boot from.

  • Page 45: Pxe Boot

    PXE boot You can use the Preboot Execution Environment (PXE) option to boot and configure the networked systems, remotely. To access the PXE boot option, boot the system and then press F12 during POST instead of using standard Boot Sequence from BIOS Setup.

  • Page 46: Installing And Removing System Components

    Installing and removing system components Safety instructions WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. WARNING: Opening or removing the system cover while the system is powered on may expose you to a risk of electric shock. CAUTION: Do not operate the system without the cover for a duration exceeding five minutes.

  • Page 47: Recommended Tools

    Recommended tools You need the following tools to perform the removal and installation procedures: • Key to the bezel lock • Phillips #1 screwdriver • Phillips #2 screwdriver • Torx #T30 screwdriver • Torx #T8 screwdriver • Wrist grounding strap Front bezel A lock on the bezel is used to protect unauthorized access to the drives with LCD panel.

  • Page 48: Installing The Front Bezel

    Figure 10. Removing the front bezel with the LCD panel NOTE: The images shown here are for representation only and the actual configuration of your system may vary. Installing the front bezel Prerequisite Follow the safety guidelines listed in Safety instructions.

  • Page 49: System Cover

    Figure 11. Installing the front bezel with the LCD panel NOTE: The images shown here are for representation only and the actual configuration of your system may vary. System cover System cover provides security for the entire system and also helps in maintaining proper air flow inside the system. This section contains information about the removal and installation of the system cover.

  • Page 50: Installing The System Cover

    Figure 12. Removing the system cover NOTE: The images shown here are for representation only and the actual configuration of your system may vary. Installing the system cover Prerequisites Follow the safety guidelines listed in Safety instructions Ensure that all internal cables are routed correctly and connected, and no tools or extra parts are left inside the system. Steps Align the tabs on the system cover with the guide slots on the system.

  • Page 51: Backplane Cover

    Figure 13. Installing the system cover NOTE: The images shown here are for representation only and the actual configuration of your system may vary. Next steps Reconnect the peripherals and connect the system to the electrical outlet. Turn on the system, including any attached peripherals. Backplane cover This section contains information about the removal and installation of the backplane cover.

  • Page 52: Installing The Backplane Cover

    Figure 14. Removing the backplane cover NOTE: The images shown here are for representation only and the actual configuration of your system may vary. Installing the backplane cover Prerequisites Follow the safety guidelines listed in Safety instructions Follow the procedures in Before working inside your system Steps Align the tabs on the backplane cover with the guide slots on the system.

  • Page 53: Inside The System

    Figure 15. Installing the backplane cover NOTE: The images shown here are for representation only and the actual configuration of your system may vary. Next step Follow the procedure listed in After working inside your system. Inside the system CAUTION: Many repairs may only be done by a certified service technician.

  • Page 54: Air Shroud

    Figure 16. Inside the system – mid drive tray and rear drive cage drive backplane backplane expander card cooling fan (6) in the cooling fan assembly drive (4) in the mid drive tray mid drive backplane rear drive backplane drive (2 or 4) in the rear drive cage system board expansion card riser 1 integrated storage controller card...

  • Page 55: Removing The Air Shroud

    Removing the air shroud Prerequisites CAUTION: Never operate your system with the air shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data. Follow the safety guidelines listed in Safety instructions Follow the procedures in Before working inside your system If installed, remove the full length PCIe cards.

  • Page 56: Cooling Fan Assembly

    When firmly seated, the memory socket numbers marked on the air shroud align with the respective memory sockets. Figure 18. Installing the air shroud NOTE: The images shown here are for representation only and the actual configuration of your system may vary. Next steps If removed, install the full length PCIe cards.

  • Page 57: Installing The Cooling Fan Assembly

    Figure 19. Removing the cooling fan assembly NOTE: The images shown here are for representation only and the actual configuration of your system may vary. Next step Install the cooling fan assembly. Installing the cooling fan assembly Prerequisite Follow the safety guidelines listed in Safety instructions.

  • Page 58: Cooling Fans

    Each fan is listed in the systems management software, referenced by the respective fan number. If there is a problem with a particular fan, you can easily identify and replace the proper fan by noting the fan numbers on the cooling fan assembly. Table 7. Fan support matrix for NX3240 Front...

  • Page 59: Removing A Cooling Fan

    Front PSU type CPU count Fan1 Fan2 Fan3 Fan4 Fan5 Fan6 Storage 12 x 3.5-inch Redundant Required Required Required Required Required Not required PSU only Required Required Required Required Required Required NOTE: The high performance fans are required for 12 x 3.5-inch drive + 2 x 3.5-inch rear drive system. For more information, see Thermal restriction matrix in Technical specifications.

  • Page 60: Installing A Cooling Fan

    Installing a cooling fan Prerequisites WARNING: Opening or removing the system cover when the system is on may expose you to a risk of electric shock. Exercise utmost care while removing or installing cooling fans. CAUTION: The cooling fans are hot swappable. To maintain proper cooling while the system is on, replace only one fan at a time. Follow the safety guidelines listed in Safety instructions.

  • Page 61: Removing An Intrusion Switch

    Removing an intrusion switch Prerequisites Follow the safety guidelines listed in Safety instructions Follow the procedures in Before working inside your system Remove the cooling fan assembly. Step Press the intrusion switch and slide it out of the intrusion switch slot. Figure 23.

  • Page 62: Mid Drive Tray

    Figure 24. Installing an intrusion switch Next steps Install the cooling fan assembly. Follow the procedures in After working inside your system Mid drive tray The mid drive tray is located behind the cooling fan assembly. It supports up to 4 x 3.5-inch drives. NOTE: Systems that support the internal mid drive tray require low-profile heat sinks and do not require or support an air shroud.

  • Page 63: Installing The Mid Drive Tray

    Figure 25. Removing the mid drive tray NOTE: The images shown here are for representation only and the actual configuration of your system may vary. Next step Install the mid drive tray. Installing the mid drive tray Prerequisite Follow the safety guidelines listed in Safety instructions NOTE: Systems that support the internal drive tray support low-profile heat sinks and do not support an air shroud.

  • Page 64: Removing A Drive Blank From The Drive Carrier

    Figure 26. Installing the mid drive tray NOTE: The images shown here are for representation only and the actual configuration of your system may vary. Next steps Connect all the cables to the backplane. Follow the procedures in After working inside your system Removing a drive blank from the drive carrier The procedure to remove drive blank from drive carrier is identical to removal of drive from drive carrier.

  • Page 65: Installing A Drive Blank Into The Drive Carrier

    Figure 27. Removing a drive blank from the mid drive carrier Next step Install a drive blank into a drive carrier. Installing a drive blank into the drive carrier The procedure to install drive blank from drive carrier is identical to installation of drive into drive carrier. The procedure for installing 2.5- inch and 3.5-inch blanks into drive carriers is identical.

  • Page 66: Removing A Drive Carrier From The Mid Drive Tray

    Figure 28. Installing a drive blank into the mid drive carrier Next step Follow the procedure listed in After working inside your system. Removing a drive carrier from the mid drive tray Prerequisites Follow the safety guidelines listed in Safety instructions Follow the procedures in Before working inside your system From the management software, prepare the drive for removal.

  • Page 67: Installing A Drive Carrier Into The Mid Drive Tray

    Hold the drive carrier handle and lift the drive carrier out of the drive tray. CAUTION: To maintain proper system cooling, all empty drive slots must have drive blanks installed. If you are not replacing the drive immediately, insert a drive blank in the empty drive slot. NOTE: Install the drive blanks in the drive carrier before installing the drive carrier into the drive tray.

  • Page 68: Removing A 3.5-Inch Drive From The Drive Carrier

    Figure 30. Installing a drive carrier into the mid drive tray Next step Follow the procedure listed in After working inside your system. Removing a 3.5-inch drive from the drive carrier Prerequisites Follow the safety guidelines listed in Safety instructions Follow the procedures in Before working inside your system CAUTION:...

  • Page 69: Installing A 3.5-Inch Drive Into The Drive Carrier

    Figure 31. Removing a 3.5-inch drive from the drive carrier Next step Install a 3.5-inch drive into the drive carrier. Installing a 3.5-inch drive into the drive carrier Prerequisite Follow the safety guidelines listed in Safety instructions. CAUTION: Mixing drives from previous generations of NAS systems is not supported. Steps Align the tabs on the drive carrier with the slots on the drive.

  • Page 70: Drives

    Figure 32. Installing a 3.5-inch drive into the drive carrier Next step Follow the procedure listed in After working inside your system. Drives Drives are supplied in hot swappable drive carriers that fit in the drive slots. CAUTION: Before attempting to remove or install a drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly.

  • Page 71: Installing A Drive Blank

    CAUTION: Mixing drive blanks from previous generations of NAS systems is not supported. Step Press the release button, and slide the drive blank out of the drive slot. Figure 33. Removing a drive blank Next steps Follow the procedures in After working inside your system Install a drive or a drive...

  • Page 72: Removing A Drive Carrier

    Removing a drive carrier Prerequisites Follow the safety guidelines listed in Safety instructions Follow the procedures in Before working inside your system If applicable, remove the front bezel. Using the management software, prepare the drive for removal. If the drive is online, the green activity or fault indicator flashes while the drive is turning off. When the drive indicators are off, the drive is ready for removal.

  • Page 73: Installing A Drive Carrier

    Installing a drive carrier Prerequisites CAUTION: Before attempting to remove or install a drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and insertion. CAUTION: Mixing drives from previous generations of NAS systems is not supported.

  • Page 74: Installing A 2.5-Inch Drive Into The 3.5-Inch Drive Adapter

    Follow the procedures in Before working inside your system Remove 3.5-inch drive adapter from the 3.5-inch drive carrier. NOTE: A 2.5-inch hot swappable drive is installed in a 3.5-inch drive adapter, which is then installed in the 3.5-inch hot swappable drive carrier. Steps Using a Phillips #2 screwdriver, remove the screws from the side of the 3.5-inch drive adapter.

  • Page 75: Removing A 3.5-Inch Adapter From A 3.5-Inch Drive Carrier

    Figure 38. Installing a 2.5-inch drive into the 3.5-inch drive adapter Next steps Install a 3.5-inch adapter into the 3.5-inch drive carrier. Follow the procedures in After working inside your system Removing a 3.5-inch adapter from a 3.5-inch drive carrier Prerequisites Follow the safety guidelines listed in Safety instructions...

  • Page 76: Installing A 3.5-Inch Adapter Into A 3.5-Inch Drive Carrier

    Figure 39. Removing a 3.5-inch adapter from a 3.5-inch drive carrier Next step Install a 3.5-inch adapter into a 3.5-inch drive carrier. Installing a 3.5-inch adapter into a 3.5-inch drive carrier Prerequisite Follow the safety guidelines listed in Safety instructions. Steps Insert the 3.5-inch drive adapter into the drive carrier with the connector end of the drive toward the back of the drive carrier.

  • Page 77: Removing A Drive From The Drive Carrier

    Figure 40. Installing a 3.5-inch adapter into a 3.5-inch drive carrier Next steps Install the 3.5-inch drive carrier into the system. Follow the procedure listed in After working inside your system. Removing a drive from the drive carrier Prerequisite Follow the safety guidelines listed in Safety instructions.

  • Page 78: Installing A Drive Into The Drive Carrier

    Figure 41. Removing a drive from the drive carrier Next step If applicable, install the a drive into the drive carrier. Installing a drive into the drive carrier Prerequisites Follow the safety guidelines listed in Safety instructions. CAUTION: Mixing drive carriers from other generations of NAS systems is not supported. NOTE: When installing a drive into the drive carrier, ensure that the screws are torqued to 4 in-lbs.

  • Page 79: Rear Drive Cage

    Figure 42. Installing a drive into the drive carrier Rear drive cage The drive cage supports two 3.5-inch drives or two 2.5-inch drives in 3.5-inch hybrid carriers. This section contains information about the removal and installation of the rear drive cage. Removing a rear drive cage The procedure for removing 2.5-inch and 3.5-inch rear drive cages is identical.

  • Page 80: Installing A Rear Drive Cage

    Figure 43. Removing a 2 x 3.5-inch drive rear cage Next step Install the rear drive cage. Installing a rear drive cage The procedure for installing 2.5-inch and 3.5-inch rear drive cages is identical. Prerequisite Follow the safety guidelines listed in Safety instructions.

  • Page 81: System Memory

    Figure 44. Installing a 2 x 3.5-inch rear drive cage Next steps Install the rear drive backplane. Connect all the cables to the rear drive backplane. Install all the drives. Follow the procedures in After working inside your system System memory The system supports DDR4 registered DIMM (RDIMMs) slots.
  • Page 82 Figure 45. Memory socket locations Memory channels are organized as follows: Table 8. Memory channels Proces Channel 0 Channel 1 Channel 2 Channel 3 Channel 4 Channel 5 Proces Slots A1 and A7 Slots A2 and A8 Slots A3 and A9 Slots A4 and A10 Slots A5 and A11 Slots A6 and A12...

  • Page 83: General Memory Module Installation Guidelines

    General memory module installation guidelines NOTE: If your system's memory configurations fail to observe these guidelines, your system might not boot, might stop responding during memory configuration, or might operate with reduced memory. The system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset architectural configuration.
  • Page 84 Memory Description prevent errors from causing an uncorrectable failure. Requires population of three ranks or more per channel. With single rank memory sparing enabled, the system memory available to the operating system is reduced by one rank per channel. For example, in a dual-processor configuration with twenty four 16 GB dual-rank memory modules, the available system memory is: 3/4 (ranks/ channel) ×...

  • Page 85: Removing A Memory Module

    Removing a memory module Prerequisites Follow the safety guidelines listed in Safety instructions Follow the procedures in Before working inside your system If applicable, remove the air shroud. If applicable, remove the mid drive tray. WARNING: Allow the memory modules to cool after you power off the system. Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module.

  • Page 86: Installing A Memory Module

    Installing a memory module Prerequisites Follow the safety guidelines listed in Safety instructions. CAUTION: To ensure proper system cooling in configurations with mid drive tray, memory module blanks must be installed in any memory socket that is not occupied. Remove memory module blanks only if you intend to install memory modules in those sockets.

  • Page 87: Processors And Heat Sinks

    To verify if the memory module has been installed properly, press F2 and navigate to System Setup Main Menu > System BIOS > Memory Settings. In the Memory Settings screen, the System Memory Size must reflect the updated capacity of the installed memory.

  • Page 88: Removing The Processor From The Processor And Heat Sink Module

    Figure 48. Removing a processor and heat sink module (2U) Next step Install the PHM. Removing the processor from the processor and heat sink module Prerequisites NOTE: Only remove the processor from the processor and heat sink module if you are replacing the processor or heat sink. This procedure is not required when replacing a system board.
  • Page 89 Figure 49. Loosening the processor bracket Lift the bracket and the processor away from the heat sink, and place the processor connector side down on the processor tray. Flex the outer edges of the bracket to release the bracket from the processor. NOTE: Ensure that the processor and the bracket are placed in the tray after you remove the heat sink.

  • Page 90: Installing The Processor Into A Processor And Heat Sink Module

    Installing the processor into a processor and heat sink module Prerequisite Follow the safety guidelines listed in Safety instructions. Steps Place the processor in the processor tray. NOTE: Ensure that the pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor. Flex the outer edges of the bracket around the processor ensuring that the processor is locked into the clips on the bracket.
  • Page 91 Figure 52. Applying thermal grease on top of the processor Place the heat sink on the processor and push down on the base of the heat sink until the bracket locks onto the heat sink. NOTE: • Ensure that the two guide pin holes on the bracket match the guide holes on the heat sink. •...

  • Page 92: Installing A Processor And Heat Sink Module

    Figure 53. Installing the heat sink onto the processor Next steps Install the processor and heat sink module. Install the shroud. Follow the procedures in After working inside your system Installing a processor and heat sink module Prerequisites CAUTION: Never remove the heat sink from a processor unless you intend to replace the processor. The heat sink is necessary to maintain proper thermal conditions.
  • Page 93 Partially tighten the first screw (approximately 3 turns). b Tighten the second screw completely. Return to the first screw and tighten it completely. If the PHM slips off the blue retention clips when the screws are partially tightened, follow these steps to secure the PHM: Loosen both the heat sink screws completely.

  • Page 94: Expansion Cards And Expansion Card Risers

    Expansion card installation guidelines The NX3240 system supports up to four PCI express (PCIe) generation 3 expansion cards, that can be installed on the system board using expansion card risers. The following table provides detailed information about the expansion card riser specifications: Table 11.

  • Page 95: Opening And Closing The Pcie Card Holder Latch

    Card Type Slot priority Maximum number of cards HBA FC16 10 GB NIC 1, 2, 3 10 GB NIC HBA FC8 1, 2, 3 HBA FC8 1 GB NIC 1, 2, 3 1 GB NIC External storage adapter 1, 2, 3 External storage adapter NOTE: For information about slot form factor, see the Expansion card riser configurations table.
  • Page 96 Figure 56. Opening the PCIe card holder latch To close the PCIe card holder latch, push the latch until it locks. Installing and removing system components...

  • Page 97: Removing The Expansion Card From The Expansion Card Riser

    Figure 57. Closing the PCIe card holder latch Next step Follow the procedure listed in After working inside your system. Removing the expansion card from the expansion card riser Prerequisites Follow the safety guidelines listed in Safety instructions Follow the procedures in Before working inside your system If applicable, remove the air...
  • Page 98 Figure 58. Removing the expansion card from expansion card riser 1 Figure 59. Removing the expansion card from expansion card riser 2B Installing and removing system components...
  • Page 99 Figure 60. Removing the expansion card from expansion card riser 2 Figure 61. Removing the expansion card from expansion card riser 3 Next steps Install the expansion card into the expansion card riser. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and push the expansion card latch.

  • Page 100: Installing The Expansion Card Into The Expansion Card Riser

    Installing the expansion card into the expansion card riser Prerequisites Follow the safety guidelines listed in Safety instructions If installing a new expansion card, unpack it and prepare the card for installation. NOTE: For instructions, see the documentation accompanying the card. When installing a card into riser 2 or 3, open the PCIe card holder latch.
  • Page 101 Figure 63. Installing expansion card into expansion card riser 2B Figure 64. Installing expansion card into expansion card riser 2 Installing and removing system components...

  • Page 102: Removing The Riser 2 Blank

    Figure 65. Installing expansion card into expansion card riser 3 Next steps If applicable, connect the cables to the expansion card. If applicable, install the air shroud. Follow the procedures in After working inside your system Install any device drivers required for the card as described in the documentation for the card. Removing the riser 2 blank Prerequisites Follow the safety guidelines listed in...

  • Page 103: Installing The Riser 2 Blank

    Figure 66. Removing riser 2 blank Next step Install the riser 2 blank. Installing the riser 2 blank Prerequisite Follow the safety guidelines listed in Safety instructions. Steps Align the screw and guide rail on the riser blank with the screw hole and standoff on the system. Lower the blank into the system until the release tab clicks into place.

  • Page 104: Removing The Expansion Card Riser 1

    Figure 67. Installing the riser 2 blank Next steps Install the shroud. Follow the procedures in After working inside your system Removing the expansion card riser 1 Prerequisites Follow the safety guidelines listed in Safety instructions Follow the procedures in Before working inside your system If installed, remove the expansion cards from the...

  • Page 105: Installing The Expansion Card Riser 1

    Figure 68. Removing the expansion card riser 1 Next step Install the expansion card riser Installing the expansion card riser 1 Prerequisite Follow the safety guidelines listed in Safety instructions. Steps Align the guide rails on the riser with the standoffs on the side of the system. Lower the riser into the system until the riser connector engages with the connector on the system board.

  • Page 106: Removing The Expansion Card Riser 2

    Figure 69. Installing the expansion card riser 1 Next steps If removed, install the expansion cards into the riser. Follow the procedures in After working inside your system Install any device drivers required for the card as described in the documentation for the card. Removing the expansion card riser 2 Prerequisites Follow the safety guidelines listed in...

  • Page 107: Installing The Expansion Card Riser 2

    Figure 70. Removing expansion card riser 2 Next step Install the expansion card riser Installing the expansion card riser 2 Prerequisite Follow the safety guidelines listed inSafety instructions. Step To install expansion card riser 2B: Align the slot on the riser with the standoff on the system. b Lower the riser into the system until the riser card connector engages with the connector on the system board.

  • Page 108: Network Daughter Card

    Figure 71. Installing the expansion card riser 2 Next steps Install the shroud. If removed, install the expansion cards into the riser. If applicable, open the PCIe card holder latch on the air shroud to install the full length card. Follow the procedures in After working inside your system Install any device drivers required for the card as described in the documentation for the card.

  • Page 109: Installing The Network Daughter Card

    Figure 72. Removing network daughter card Next step Install the network daughter card. Installing the network daughter card Prerequisite Follow the safety guidelines listed in Safety instructions. Steps Orient the NDC so that the Ethernet connectors fit through the slot in the chassis. Align the captive screws at the back-end of the card with the screw holes on the system board.

  • Page 110: Integrated Storage Controller Card

    Figure 73. Installing the network daughter card Next steps Install the expansion card riser 2 or the rear drive cage, depending on the configuration of your system. Follow the procedures in After working inside your system Integrated storage controller card Your system includes a dedicated expansion card slot on the system board for the primary storage controller card.

  • Page 111: Installing The Integrated Storage Controller Card

    Figure 74. Removing the integrated storage controller cable Lift one end of the card and angle it to disengage the card from the integrated storage controller card holder on the system board. Lift the card out of the system. Hold the interposer board by its edges, and pull the board until the connector on the board disengages from the connector on the system board.
  • Page 112 Steps Hold the interposer board by its edges, and align the interposer board connector with the connector on the system board. Press the touch point on the interposer board until the interposer board connector is firmly seated on the system board connector. Angle the card to engage the card with the integrated storage controller card holder on the system board.

  • Page 113: Backplane

    Backplane Depending on your system configuration, the drive backplanes supported in NX3240 system are listed here: Table 13. Supported backplane options for NX3240 system System Supported backplane options 3.5-inch (x12) SAS/SATA backplane, or 3.5-inch (x12) SAS/SATA backplane, 3.5-inch (x4) SAS/SATA backplane on the mid drive tray and NX3240 system 3.5-inch (x2) SAS/SATA backplane (back), or...

  • Page 114: Removing The Backplane

    Figure 80. Back view of 2.5-inch backplane (rear drive cage) signal connector (J_BP_SIG) power connector (J_BP_PWR_A) SAS connector (J_SAS_1) Figure 81. Back view of 3.5-inch backplane (rear drive cage) power connector (J_BP_PWR_A) SAS connector (J_SAS_A) release pin (2) signal connector (J_BP_SIG) This section contains information about the removal and installation of the backplane, mid drive backplane, and 3.5-inch rear drive backplane.

  • Page 115: Installing The Backplane

    Figure 82. Removing the backplane NOTE: The images shown here are for representation only and the actual configuration of your system may vary. Next step Install the backplane. Installing the backplane The procedure to install the backplane is identical for all backplane configurations. Prerequisite Follow the safety guidelines listed in Safety...

  • Page 116: Removing The Mid Drive Backplane

    Figure 83. Installing the backplane Next steps Connect all the cables to the backplane. Install all the drives. Install the backplane cover. Install the cooling fan assembly. Install the shroud. Follow the procedures in After working inside your system Removing the mid drive backplane The procedure to remove the backplane is identical for 2.5-inch and 3.5-inch configurations.

  • Page 117: Installing The Mid Drive Backplane

    Figure 84. Removing the mid drive backplane Next step Install the mid drive backplane. Installing the mid drive backplane The procedure to install the backplane is identical for 2.5-inch and 3.5-inch configurations. Prerequisite Follow the safety guidelines listed in Safety instructions.

  • Page 118: Removing The 3.5-Inch Rear Drive Backplane

    Figure 85. Installing the mid drive backplane Next steps Connect all the cables to the backplane. Install all the drives carriers into the mid drive tray. Follow the procedures in After working inside your system Removing the 3.5-inch rear drive backplane Prerequisites CAUTION: To prevent damage to the drives and backplane, you must remove the drives from the system before removing the...

  • Page 119: Installing The 3.5-Inch Rear Drive Backplane

    Figure 86. Removing the 3.5-inch rear drive backplane Next step Install the 3.5-inch rear drive backplane. Installing the 3.5-inch rear drive backplane Prerequisite Follow the safety guidelines listed in Safety instructions. Steps Use the hooks on the rear drive module as guides to align the drive backplane. Lower the backplane into the system until it is firmly seated.

  • Page 120: Cable Routing

    Cable routing Figure 88. Cable routing – 12 x 3.5-inch backplane with mini PERC backplane backplane signal cable (BP: BPSIG1 to MB: BPSIG1) backplane power cable (BP: BP1 to MB: BP1) system board mini PERC SAS cable (BP: J_SAS_A0_B0 to mini PERC) Installing and removing system components...
  • Page 121 Figure 89. 12 x 3.5-inch backplane with adapter PERC backplane backplane signal cable (BP: BPSIG1 to MB: BPSIG1) backplane power cable (BP: BP1 to MB: BP1) system board adapter PERC SAS cable (BP: J_SAS_A0_B0 to adapter PERC) Installing and removing system components...
  • Page 122 Figure 90. Cable routing – 12 x 3.5-inch backplane with 4 x 3.5 mid drive tray and 2 x 3.5 rear drive cage backplane backplane signal cable (BP: BPSIG1 to MB: BPSIG1) backplane power cable (BP: BP1 to MB: BP1) SAS cable (BP: A1 BP SAS to mid BP: J_SAS_A1, J_SAS_B1) SAS cable (BP: A2 BP SAS to rear BP: J_SAS_1) mid backplane...

  • Page 123: System Battery

    Figure 91. Cable routing – 4 x 3.5 mid backplane with 12 x 3.5-inch backplane backplane SAS cable (BP: BP: A1 BP SAS to mid BP: J_SAS_A1, J_SAS_B1) mid backplane mid backplane signal cable (Mid BP: J_BP_SIG to MB) mid backplane power cable (Mid BP: J_BP_PWR to MB) System battery The system battery is used for low-level system functions such as powering the real-time and date settings of the system.

  • Page 124: Power Supply Units

    CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. Use a plastic scribe to pry out the system battery. Figure 92. Removing the system battery To install a new system battery, hold the battery with the positive side facing up and slide it under the securing tabs. Press the battery into the connector until it snaps into place.

  • Page 125: Hot Spare Feature

    This section contains information about the hot spare features, removal and installation of the power supply blank, and AC power supply unit. Hot spare feature Your system supports the hot spare feature that significantly reduces the power overhead associated with power supply unit (PSU) redundancy.

  • Page 126: Installing A Power Supply Unit Blank

    Installing a power supply unit blank Prerequisites Follow the safety guidelines listed in Safety instructions Install the power supply unit (PSU) blank only in the second PSU bay. Step Align the PSU blank with the PSU slot and push it into the PSU slot until it clicks into place. Figure 95.

  • Page 127: Installing A Power Supply Unit

    Figure 96. Removing a power supply unit Next step Install the PSU or the PSU blank. Installing a power supply unit Prerequisites Follow the safety guidelines listed in Safety instructions For systems that support redundant PSU, ensure that both the PSUs are of the same type and have the same maximum output power.

  • Page 128: System Board

    Figure 97. Installing a power supply unit Next steps If you have unlatched the cable management arm, relatch it. For information about the cable management arm, see the system’s rack documentation at Dell.com/storagemanuals. Connect the power cable to the PSU, and plug the cable into a power outlet. CAUTION: When connecting the power cable to the PSU, secure the cable to the PSU with the strap.

  • Page 129: Installing The System Board

    Follow the procedures in Before working inside your system Remove the following: Air shroud Cooling fan assembly Rear drive cage (if applicable) Mid drive tray (if applicable) Power supply unit(s) All expansion card risers Integrated storage controller card Processor and heat sink module Processor blanks (if installed) CAUTION: To prevent damage to the processor socket when replacing a faulty system board, ensure that...
  • Page 130 Steps Unpack the replacement system board assembly. CAUTION: Do not lift the system board by holding a memory module, processor, or other components. CAUTION: Take care not to damage the system identification button while placing the system board into the system. Holding the system board holder and blue release pin, incline the system board, and lower the system board into the system.

  • Page 131: Trusted Platform Module

    Follow the procedures in Before working inside your system NOTE: The NX3240 system does not support UEFI mode. CAUTION: If you are using the Trusted Platform Module (TPM) with an encryption key, you may be prompted to create a recovery key during program or System Setup. Work with the customer to create and safely store this recovery key. When replacing this system board, you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives.

  • Page 132: Initializing The Tpm 1.2 For Txt Users

    Slide the TPM module out from its connector. Push the plastic rivet away from the TPM connector and rotate it 90° counterclockwise to release it from the system board. Pull the plastic rivet out of its slot on the system board. Figure 100.

  • Page 133: Control Panel

    Restart your system. Control panel A control panel allows you to manually control the inputs to the system. Your system supports: • Left control panel: Contains status LEDs, system ID button, and iDRAC Quick Sync 2 (optional). • Right control panel: Contains power button, USB 2.0 port, VGA port micro USB for iDRAC Direct, and status LED for iDRAC Direct. This section contains information about the removal and installation of the left and right control panel.

  • Page 134: Installing The Left Control Panel

    Installing the left control panel Prerequisite Follow the safety guidelines listed in Safety instructions. Steps Route the control panel cable through the side wall of the system. Align the left control panel assembly with the control panel slot on the system and attach the control panel assembly to the system. Connect the control panel cable to the system board connector and secure it using cable latch.

  • Page 135: Installing The Right Control Panel

    Steps Disconnect the VGA cable from the system board. Lift the cable latch and disconnect the control panel cable from the connector on the system board. Using Phillips #1 screwdriver, remove the screws that secure the control panel and cable tube to the system. Holding the control panel and cable tube by its sides, remove the control panel and cable tube away from the system.
  • Page 136 Figure 104. Installing right control panel NOTE: The images shown here are for representation only and the actual configuration of your system may vary. Next steps Install the cooling fan assembly. Install the shroud. Follow the procedures in After working inside your system Installing and removing system components...

  • Page 137: Diagnostics And Indicators

    Diagnostics and indicators The following sections contain information about the indicator codes for the NX3240 and instructions for running the Embedded System Diagnostics program. Chassis LEDs The following pages contain the information about the chassis LEDs. Status LED indicators NOTE: The indicators display solid amber if any error occurs.

  • Page 138: Drive Indicator Codes

    Icon Description Condition Corrective action NOTE: For more information about the supported PCIe cards, see the Expansion card installation guidelines section. Drive indicator codes Each drive carrier has an activity LED indicator and a status LED indicator. The indicators provide information about the current status of the drive.

  • Page 139: System Health And System Id Indicator Codes

    System health and system ID indicator codes The system health and system ID indicator is located on the left control panel of your system. Figure 106. System health and system ID indicators System health and system ID indicator Condition code Solid blue Indicates that the system is turned on, system is healthy, and system ID mode is not active.

  • Page 140: Power Supply Unit Indicator Codes

    Status Condition Link indicator is green and activity indicator is off The NIC is connected to a valid network at its maximum port speed and data is not being sent or received. Link indicator is amber and activity indicator is off The NIC is connected to a valid network at less than its maximum port speed and data is not being sent or received.

  • Page 141: Idrac Direct Led Indicator Codes

    Power indicator codes Condition CAUTION: If two PSUs are used, they must be of the same type and have the same maximum output power. iDRAC Direct LED indicator codes The iDRAC Direct LED indicator lights up to indicate that the port is connected and is being used as a part of the iDRAC subsystem. iDRAC Direct LED indicator is located below the iDRAC Direct port on the right control panel.

  • Page 142: Dell Emc Embedded System Diagnostics

    Dell EMC Embedded System Diagnostics NOTE: The Dell EMC Embedded System Diagnostics is also known as Enhanced Pre-boot System Assessment (ePSA) diagnostics. The Embedded System Diagnostics provides a set of options for particular device groups or devices allowing you to: •...

  • Page 143: System Diagnostic Controls

    System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are run. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.

  • Page 144: Jumpers And Connectors

    Jumpers and connectors This section provides specific information about the jumpers. It also provides some basic information about jumpers and switches and describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and setup passwords.

  • Page 145: System Board Jumpers And Connectors

    System board jumpers and connectors Figure 110. System board jumpers and connectors Table 15. System board jumpers and connectors Item Connector Description J_ODD Optical drive power connector A7, A1, A8, A2, A9, A3 Memory module sockets J_FAN2U_6 Cooling fan 6 connector J_BP3 Backplane 3 power connector J_FAN2U_5...
  • Page 146 Item Connector Description J_FAN2U_4 Cooling fan 4 connector INTRUSION_DET Intrusion switch connector B7, B1, B8, B2, B9, B3 Memory module sockets J_FAN2U_3 Cooling fan 3 connector J_FAN2U_2 Cooling fan 2 connector J_BP_SIG1 Backplane 1 signal connector B6, B12, B5, B11, B4, B10 Memory module sockets J_BP1 Backplane 1 power connector...

  • Page 147: System Board Jumper Settings

    Damage due to servicing that is not authorized by Dell EMC is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 148: Getting Help

    Contacting Dell EMC Dell EMC provides several online and telephone based support and service options. If you do not have an active internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell EMC product catalog. Availability varies by country and product, and some services may not be available in your area.

  • Page 149: Accessing System Information Using The Qrl

    Use your smartphone or tablet to scan the Quick Resource (QR) code located on your system or use the QR code below. Figure 111. QR code for NX3240 Documentation feedback You can rate the documentation or write your feedback on any of our Dell EMC documentation pages and click Send Feedback to send your feedback. Documentation resources This section provides information about the documentation resources for your system.
  • Page 150 Dell.com/support/drivers firmware. Troubleshooting your system For information about troubleshooting the Dell.com/storagemanuals hardware issues, see the Dell EMC Network Attached Storage Systems using Windows Storage Server 2016 Troubleshooting Guide. Managing your system For information about the features of the Dell Dell.com/openmanagemanuals...
  • Page 151 For information about checking the event and error Dell.com/openmanagemanuals > OpenManage messages messages generated by the system firmware and Software agents that monitor system components, see the Event and Error Message Reference Guide for 14th Generation Dell EMC PowerEdge Servers. Getting help...

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