Avidyne Entegra EX5000 Field Level Troubleshooting Reference Manual
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Avidyne Entegra EX5000 Field Level Troubleshooting Reference Manual

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Entegra
EX5000 Multi-Function Display
Field Level Troubleshooting
Reference Guide
700-00004-XXX-() MFD
700-00030-XXX-() MFD
Avidyne Corporation, 55 Old Bedford Road, Lincoln, MA 01773
Sales: 1-800-AVIDYNE Service: 1-888-723-7592
Web Site: www.avidyne.com
P/N 600-00718-000 Rev A
Date 8/20/2008

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MIKE NEWBERRY
July 21, 2025

There is no aircraft reference in the Jeppesen approach chart when selected.

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Summary of Contents for Avidyne Entegra EX5000

  • Page 1 ™ Entegra EX5000 Multi-Function Display Field Level Troubleshooting Reference Guide 700-00004-XXX-() MFD 700-00030-XXX-() MFD Avidyne Corporation, 55 Old Bedford Road, Lincoln, MA 01773 Sales: 1-800-AVIDYNE Service: 1-888-723-7592 Web Site: www.avidyne.com P/N 600-00718-000 Rev A Date 8/20/2008...
  • Page 2 EX 5000 MFD Field Level Troubleshooting Reference Guide Revision Table Date Revision No. Description 02/14/07 Initial Release P/N 600-00718-000 Rev 00 Page 2 Date 8/20/2008...

  • Page 3: Table Of Contents

    EX 5000 MFD Field Level Troubleshooting Reference Guide Table of Contents General Information ....................6 Installation Troubleshooting ..................7 Electrical Troubleshooting ...................... 7 2.1.1 EX5000 MFD will not power up ..................7 2.1.2 Cockpit Instrument Panel Dimming does not match to MFD Bezel LEDs ....7 Configuration and Setup Troubleshooting ..............
  • Page 4 EX 5000 MFD Field Level Troubleshooting Reference Guide Lightning Sensor Performance Troubleshooting ..............21 5.3.1 Lightning Sensor ERROR Message ................21 5.3.2 Lightning Sensor reports Stuck mic-Please Check Message ........22 Engine Instruments Performance Troubleshooting ............. 22 5.4.1 Engine Sensor Unit Reports Check Oil Temp Message ..........22 5.4.2 Engine Sensor Unit Reports Check Oil Pressure Message ........
  • Page 5 EX 5000 MFD Field Level Troubleshooting Reference Guide NOTE This Entegra EX5000 MFD Field Level Troubleshooting Reference Guide is applicable for software part numbers 530-00162-000 or later including Release 6 software and hardware part numbers 700-00004-XXX() and 700-00030-XXX(). P/N 600-00718-000 Rev 00...

  • Page 6: General Information

    The purpose of this troubleshooting guide is to provide Avidyne Distributors and Service Centers a reference along with the FlightMax Entegra EX5000 Installation Manual and the FlightMax EX5000-Series MFD Pilot’ Guide a means to identify the most common cause of EX5000 MFD discrepancies with its possible corrective actions.

  • Page 7: Installation Troubleshooting

    EX 5000 MFD Field Level Troubleshooting Reference Guide Installation Troubleshooting Electrical Troubleshooting 2.1.1 EX5000 MFD will not power up Symptoms • EX5000 MFD shows only a blank display after power up. • EX5000 MFD bezel LEDs are dark Causes • The 78 pin High Density D-Sub connector is not securely fastened to the P1 connector.

  • Page 8: Configuration And Setup Troubleshooting

    EX 5000 MFD Field Level Troubleshooting Reference Guide Configuration and Setup Troubleshooting GPS/FMS Navigator Setup Troubleshooting 3.1.1 Nav Source is Not Communicating Message Symptoms • A “Nav Source: is Not Communicating” message is displayed on both the message bar and in the Aux or Setup page.

  • Page 9: Nav Source Can't Open Port Message

    EX 5000 MFD Field Level Troubleshooting Reference Guide Workarounds • None Corrective Actions • Select the correct GPS/FMS port to which the GPS/FMS is connected, typically RS232. Other Comments • None 3.1.4 Nav Source Can’t Open Port Message Symptoms • A “Nav Source: Can’t Open Port”...

  • Page 10: Lightning Sensor Setup Troubleshooting

    EX 5000 MFD Field Level Troubleshooting Reference Guide Causes • The Traffic Sensor has reported an internal fault. • The RS-232 ports on the MFD are not configured correctly for a TCAD system. Workarounds • None Corrective Actions • Refer to the Traffic Sensor Installation and User’s Manual for troubleshooting. •...

  • Page 11: Lightning Antenna Location Changed Message

    • Verify and/or correct Engine Sensor Unit wiring and connection to the correct pins on the MFD P1 connector. • If above Corrective Actions do not resolve the issue contact Avidyne Technical Support. Other Comments • If in-flight, with a “Engine Sensor is Not Communicating” message refer to backup engine instruments and take Corrective Actions and land as soon as practical.

  • Page 12: Taws Setup Troubleshooting

    EX 5000 MFD Field Level Troubleshooting Reference Guide Causes • EX5000 MFD is receiving invalid data from the Engine DAU or SIU. • The Port configuration or wiring between the Engine Sensor Unit and MFD may be incorrect. Workarounds • None Corrective Actions •...

  • Page 13: Taws Display Unavailable Message

    EX 5000 MFD Field Level Troubleshooting Reference Guide Corrective Actions • Verify the TAWS sensor is turned on and valid. • Verify and/or correct TAWS sensor port configuration and wiring connection are to the correct pins on the MFD P1 connector. •...

  • Page 14: Map Heading Setup Troubleshooting

    EX 5000 MFD Field Level Troubleshooting Reference Guide Other Comments • None Map Heading Setup Troubleshooting 3.6.1 Loss of Map Heading Data Symptoms • A “ Heading Data is NOT Valid”, Traffic Heading Source Failed”, or “Lighting Heading Source Failed” message is displayed on both the message bar and in the Aux or Setup page.

  • Page 15: Radar Sensor Has Failed Message

    EX 5000 MFD Field Level Troubleshooting Reference Guide Other Comments • None 3.7.2 Radar Sensor Has Failed Message Symptoms • A “Radar Sensor Has Failed” message is displayed on both the message bar and in the Aux or Setup page. •...

  • Page 16: Aircraft Setup Troubleshooting

    EX 5000 MFD Field Level Troubleshooting Reference Guide Aircraft Setup Troubleshooting 3.8.1 Auxiliary Data Message: PFD is Not Communicating Symptoms • A “PFD is Not Communicating” message is displayed on both the message bar and in the Aux or Setup page. •...

  • Page 17: Database Update Troubleshooting

    Connect USB Flash Memory Drive to EX5000 MFD prior to startup of EX5000 MFD, and do not insert Zip disk into Zip Drive until the regular start screen displays on the MFD. • If USB data port on EX5000 MFD is broken contact Avidyne Technical Support. Other Comments •...

  • Page 18: Cmax Data Extractor Error Messages

    300 MB free hard drive space. • Install the CMax Data Extractor Utility version 1.2.0 from either the latest Jeppesen Data Update CD-ROM or from Avidyne website http://www.avidyne.com/techpubs.shtm. • Locate and create a desktop shortcut for the file AviJeppDataExtractor.exe.

  • Page 19: The Mfd Data Load Reports Corrupt Data File Error

    Connect USB Flash Memory Drive to EX5000 MFD prior to startup of EX5000 MFD, and do not insert Zip disk into Zip Drive until the regular start screen displays on the MFD. • If USB data port on EX5000 MFD is broken contact Avidyne Technical Support. Other Comments •...

  • Page 20: The Mfd Indicates No Chart Data After Reboot Error

    Verify the EX5000 MFD serial number on the Aux/Setup Page you are uploading the CMax Charts updates is the same EX5000 MFD serial number you registered with on Myavidyne.com. • If the above Corrective Actionss do not resolve issue contact Avidyne Technical Support. Other Comments • None 4.2.6...

  • Page 21: Ex5000 Mfd External Sensors Performance Troubleshooting

    • Perform TCAD Self Test function using the Avidyne TAS600 display unit • Refer to the Avidyne TAS600 Series Installation Manual. • If the above Corrective Actionss do not resolve the issue contact Avidyne Technical Support Other Comments • None Lightning Sensor Performance Troubleshooting 5.3.1...

  • Page 22: Lightning Sensor Reports Stuck Mic-Please Check Message

    EX 5000 MFD Field Level Troubleshooting Reference Guide Workarounds • None Corrective Actions • Verify correct Lightning sensor operation in Test Mode in the Lightning Setup Page. • Restart the Lightning sensor and monitor proper Lightning sensor operation. • Refer to the Lightning sensor Installation and Users Manual. Other Comments •...

  • Page 23: Engine Sensor Unit Reports Check Volts Message

    EX 5000 MFD Field Level Troubleshooting Reference Guide Causes • The EX5000 MFD has detected the oil pressure is outside the normal range. Workarounds • None Corrective Actions • Verify and check Oil Pressure on backup and/or secondary Oil Temperature gauge, if applicable.

  • Page 24: Engine Sensor Unit Reports Check Rpm Message

    EX 5000 MFD Field Level Troubleshooting Reference Guide 5.4.5 Engine Sensor Unit Reports Check RPM Message Symptoms • A “Check RPM” message is displayed on both the message bar and in the Aux or Setup page. • The RPM Indicator displays outside the green normal operating range. Causes •...

  • Page 25: Engine Sensor Unit Reports Check Batt Message

    EX 5000 MFD Field Level Troubleshooting Reference Guide Other Comments • None 5.4.8 Engine Sensor Unit Reports Check BATT Message Symptoms • A “Check BATT” message is displayed on both the message bar and in the Aux or Setup page. •...

  • Page 26: Taws Sensor Performance Troubleshooting

    EX 5000 MFD Field Level Troubleshooting Reference Guide Corrective Actions • Verify and check Fuel Quantity and or Fuel Remaining indications on backup and/or secondary indicator, if applicable. • Take Corrective Actions as required and land as soon as practical. Other Comments •...

  • Page 27: Radar Sensor Performance Troubleshooting

    EX 5000 MFD Field Level Troubleshooting Reference Guide Radar Sensor Performance Troubleshooting 5.6.1 Radar Sensor Data is Invalid Message Symptoms • A “Radar Sensor Data is Invalid” message is displayed on both the message bar and in the Aux or Setup page. •...
  • Page 28 EX 5000 MFD Field Level Troubleshooting Reference Guide Workarounds • None Corrective Actions • Verify the Radar sensor is turned on and valid. • Verify and/or correct Radar sensor wiring and connection to the correct pins on the MFD P1 connector.

  • Page 29: Datalink Service Troubleshooting

    Workarounds • None Corrective Actions • Restart EX5000 MFD and verify Narrowcast datalink service. • If above Corrective Actions does not resolve issue contact Avidyne Technical Support. Other Comments • None 6.1.2 Narrowcast Datalink Message: Datalink Sensor Configuration Error Symptoms •...

  • Page 30: Poor Narrowcast Datalink Service Reception

    EX 5000 MFD Field Level Troubleshooting Reference Guide Corrective Actions • Verify and/or correct Narrowcast Datalink configuration. • If above Corrective Actions does not resolve issue contact Avidyne Technical Support. Other Comments • None 6.1.4 Poor Narrowcast Datalink Service Reception Symptoms •...

  • Page 31: Broadcast Datalink Message: Broadcast Antenna Is Disconnected

    EX 5000 MFD Field Level Troubleshooting Reference Guide Other Comments • None 6.2.2 Broadcast Datalink Message: Broadcast Antenna is Disconnected Symptoms • A “Broadcast Antenna is Disconnected” message is displayed on both the message bar and in the Aux or Setup page. •...

  • Page 32: Poor Broadcast Datalink Service Reception

    EX 5000 MFD Field Level Troubleshooting Reference Guide Other Comments • None 6.2.4 Poor Broadcast Datalink Service Reception Symptoms • No Broadcast datalink weather data in known precipitation weather conditions are shown on the Map Page. • On the Trip Page the Broadcast Status reports Signal Quality as Weak or None. Causes •...

  • Page 33: Multilink Service Troubleshooting

    EX 5000 MFD Field Level Troubleshooting Reference Guide Other Comments • Upgrading the EX5000 MFD to Release 6.1 software or later will resolve this Broadcast receiver software and EX5000 MFD software issue. 6.2.6 EX5000 MFD Displays XM Client Server Terminated Message Symptoms •...
  • Page 34 EX 5000 MFD Field Level Troubleshooting Reference Guide Corrective Actions • Verify that both the Narrowcast and Broadcast Datalink Service account are active and current. • Verify that the Multilink Enabled selection box is checked on the Datalink Configuration section of the Aux/Setup Page. •...

  • Page 35: Ex5000 Mfd Upgrade Troubleshooting

    Verify installing the correct software upgraded part number compact flash card into the EX5000 MFD. • Follow the appropriate Service Bulleting procedure completely for upgrading the EX5000 MFD software. • If the above Corrective Actions do not resolve the issue, contact Avidyne Technical Support. Other Comments • None 7.1.2...

  • Page 36: Ex5000 Mfd Software Activation Utilities Troubleshooting

    EX5000 MFD. • Follow the appropriate Service Bulleting procedure completely for accomplishing the Save and Restore procedure on the EX5000 MFD software. • If the above Corrective Actions do not resolve the issue, contact Avidyne Technical Support. Other Comments • None EX5000 MFD Software Activation Utilities Troubleshooting 7.2.1...
  • Page 37 Verify using the correct activation utility part number into the EX5000 MFD. • Follow the appropriate Service Bulleting procedure completely for upgrading the EX5000 MFD software. • If above Corrective Actions do not resolve the issue, contact Avidyne Technical Support. Other Comments • None P/N 600-00718-000 Rev 00...

  • Page 38: Miscellaneous Ex5000 Mfd Troubleshooting

    Verify and reseat the 78 pin High Density D-Sub connector to the P1 connector. • Verify the aircraft avionics power is supplying the required electrical requirements of 18- 35VDC to the MFD. • If the above Corrective Actionss do not resolve the issue, contact Avidyne Technical Support. Other Comments • None 8.1.2...

  • Page 39: Ex5000 Mfd Software Troubleshooting

    EX 5000 MFD Field Level Troubleshooting Reference Guide Corrective Actions • Contact Avidyne Technical Support. Other Comments • None EX5000 MFD Software Troubleshooting 8.2.1 EX5000 MFD Displays Yellow Tabs Symptoms • The EX5000 MFD Page selection tabs are shown with a yellow background.

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