Napoleon BIPRO 500 Manual page 15

N415-0378CE-GB-DE DEC 12.18
N415-0378CE-GB-DE DEC 12.18.indd 15
Problem Possible Causes
Burner output on "high" Lack of gas.
setting is too low. (Rumbling
noise and fluttering blue Supply hose is pinched.
flame at burner surface.)
Dirty or clogged orifice.
Spider webs or other matter in venturi
tube.
Infrared burner (if equipped) Ceramic tiles overloaded with grease
flashes back (during drippings and build-up. Ports are
operation the burner clogged.
abruptly makes a loud
"whoosh" sound, followed by
a continuous blow-torch type
sound and grows dim.) Burner overheated due to inadequate
ventilation (too much grill surface
covered by griddle or pan.)
Cracked ceramic tile.
Leaking gasket surrounding the ceramic
tile, or a weld failure in the burner
housing.
Pilot will not light. Lack of gas.
(if equipped)
Obstruction in pilot orifice.
Electrode wire loose or off.
Dirty pilot electrode.
Pilot is actually lit.
Solution
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
Turn burner off and allow to cool for at
least two minutes. Relight burner and
burn on high for at least five minutes or
until the ceramic tiles are evenly glowing
red.
Ensure that no more than 75% of the
grill surface is covered by objects or
accessories. Turn burner off and allow
to cool for at least two minutes, then
relight.
Allow burner to cool and inspect
very closely for cracks. If any cracks
are found, contact your authorized
Napoleon dealer to order a replacement
burner assembly.
Contact your authorized Napoleon
dealer for instructions on ordering a
replacement burner assembly.
After turning pilot knob to high, wait
approximately 20-30 seconds for air to
purge the gas supply line while pressing
igniter. Fill propane cylinder. During
initial set-up or after tank has been
refilled, it is best to light one of the tube
burners before lighting the pilot burner.
This enables the gas to reach the valves
on the manifold more quickly.
Clean pilot orifice.
Replace lead wire.
Clean pilot electrode.
The pilot flame, especially on natural gas
units is very difficult to see. Place your
hand 1 in. (2.5 cm) above grill surface
over the pilot burner to feel for heat.
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12/11/2018 10:07:05 AM
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