Arcserve 7000 Series User Manual page 4

Arcserve Appliance Return Policy
A valid RMA (Return Material Authorization) number is required to return a
product to Arcserve. Contact the Arcserve Technical Support department to obtain
an RMA number. Refer to
team can inform where to send the RMA data.
Returns are subject to a re-stocking fee of 10%. Exceptions are: 1) If an order was
fulfilled incorrectly, Arcserve will accept RMA and provide full credit; 2) If a defect-
ive item is returned within 30 days, Arcserve will accept RMA and provide full
credit; and 3) If there are hardware technical issues that are unresolved by support
after a reasonable period of time to resolve, Arcserve will accept RMA and provide
a hardware swap for a unit of equivalent value.
Information needed for the RMA request:
Product serial number (located on the back of the appliance)
Arcserve Order Number
Partner contact name
Partner phone number
Partner Email address
Customer contact name (if available)
Phone number (if available)
Email address (if available)
Description of problem and any troubleshooting already performed.
Shipping service requested and shipping address.
The RMA number must be clearly marked on the outside of the packaging. All
RMAs must be shipped using adequate packaging. All RMAs should be shipped
using a reputable carrier that offers package tracking and insurance. Any shipping
damage or lost RMAs is the responsibility of customer.
arcserve.com/support to contact customer care. Support