Page 1 Arcserve® Unified Data Protection Appliance User Guide Version 6.5...
Page 2: Legal Notice
Should the license terminate for any reason, it is your responsibility to certify in writing to Arcserve that all copies and partial copies of the Documentation have been returned to Arcserve or destroyed.
Page 3 Contact Arcserve Support The Arcserve Support team offers a rich set of resources for resolving your tech- nical issues and provides easy access to important product information. Contact Support With Arcserve Support: You can get in direct touch with the same library of information that is shared internally by our Arcserve Support experts.
Page 4 Returns are subject to a re-stocking fee of 10%. Exceptions are: 1) If an order was fulfilled incorrectly, Arcserve will accept RMA and provide full credit; 2) If a defect- ive item is returned within 30 days, Arcserve will accept RMA and provide full credit;...
Page 5: Table Of Contents
Contents Chapter 1: About Appliance Documentation Language Support Product Documentation Chapter 2: Introducing the Arcserve UDP Appliance Introduction Arcserve Unified Data Protection Arcserve UDP Agent (Linux) Arcserve Replication and High Availability (Arcserve RHA) Arcserve Backup Safety Precautions What is Included in the Box...
Page 6 Upgrade the Arcserve UDP Appliance that performs as Arcserve UDP Console and RPS Upgrade the Arcserve UDP Appliance that performs as Arcserve UDP RPS only Upgrade Steps When Two or More Arcserve UDP Appliances Are Used in the Envir- onment...
Page 7 Best Practices for Arcserve UDP Console Migration Best Practices for Set Appliance Image Utility Tool Best Practices for Arcserve UDP Appliance to backup the Linux Backup Server itself Best Practices to Migrate from Arcserve UDP Appliance to Appliance Solution 1...
Page 9: Chapter 1: About Appliance Documentation
Chapter 1: About Appliance Documentation Arcserve UDP Appliance User Guide helps you understand how to use Arcserve UDP Appliance. To understand about UDP Appliance, view Introduction. Rest of the sec- tions help you install and use Arcserve UDP Appliance. This section contains the following topics:...
Page 10: Language Support
This release is available in the following languages: English Chinese (Simplified) Chinese (Traditional) French German Italian Japanese Portuguese (Brazil) Spanish 10 Arcserve UDP Appliance User Guide...
Page 11: Product Documentation
The Arcserve UDP Knowledge Center consists of the following documentation: Arcserve UDP Solutions Guide Provides detailed information on how to use the Arcserve UDP solution in a centrally-managed Console environment. This guide includes such information as how to install and configure the solution, how to protect and restore your data, how to get reports, and how to manage Arcserve High Availability.
Page 12: Chapter 2: Introducing The Arcserve Udp Appliance
This section contains the following topics: Introduction Safety Precautions What is Included in the Box What is Not Included in the Box Available Models Controls and Indicators Ports Used by the Appliance Chapter 2: Introducing the Arcserve UDP Appliance 12...
Page 13: Introduction
Introduction Introduction The Arcserve UDP appliance is the first complete and most cost-effective data pro- tection appliance, featuring Assured Recovery™. Each Arcserve UDP appliance is a self-contained, "set and forget" backup and recovery solution. Architected with cloud-native capabilities, its unmatched ease of deployment and usability combine with a broad set of features such as global source-based deduplication, multi-site replication, tape support, and automated data recovery capabilities. The Arcserve...
Page 14: Arcserve Unified Data Protection
Introduction Arcserve Unified Data Protection The Arcserve UDP software is a comprehensive solution to protect complex IT envir- onments. The solution protects your data residing in various types of nodes such as Windows, Linux, and virtual machines on VMware ESX Servers or Microsoft Hyper- V Servers.
Page 15: Arcserve Udp Agent (Linux)
Common Internet File System (CIFS) share, in the backup source node. The latest version of Arcserve UDP Agent (Linux) is preinstalled in a virtual machine within the appliance. This virtual machine becomes the Linux Backup Server. Arc- serve UDP Agent (Linux) is installed at the default installation path in the UDP Appli- ance.
Page 16: Arcserve Replication And High Availability (Arcserve Rha)
Windows Servers. Arcserve RHA lets you replicate data to a local or remote Server, helping you to recover that data if you face a Server crash or site disaster. You may switch your users to the replica Server manually, or automatically, if you have licensed High Availability.
Page 17: Arcserve Backup
Arcserve Backup is installed at "C:\Program Files (x86)\Arcserve" on your computer after you run InstallASBU.bat. The components installed in the UDP Appli- ance lets you back up the destination of Arcserve UDP to a tape. You can download the full installation package of Arcserve Backup from Arcserve website to install other components.
Page 18: Safety Precautions
Safety Precautions For your safety, please read and follow all instructions before attempting to unpack, connect, install, power on, or operate an Arcserve UDP appliance. Failure to adhere to the safety precautions can result in personal injury, equipment dam- age, or malfunction.
Page 19: What Is Included In The Box
What is Included in the Box What is Included in the Box The following items are contained in the box: Arcserve UDP Appliance (serial number label is located on rear of appliance) Power cable: 1 Network Cables: 1 red, 1 blue (3-feet long each)
Page 20: What Is Not Included In The Box
What is Not Included in the Box The following items are not included in the box and may be needed for installation and configuration of the appliance: Monitor Keyboard External Storage Device (if needed) Chapter 2: Introducing the Arcserve UDP Appliance 20...
Page 21: Available Models
Available Models Available Models The Arcserve UDP 7000 series and 8000 series appliances are available in a variety of different models designed to meet your specific needs: Models 7100 - 7300v Models 7400 - 7600v Models 8100 - 8400 21 Arcserve UDP Appliance User Guide...
Page 22: Models 7100-7300V
Available Models Models 7100-7300v Arcserve UDP Appliance Models 7100 - 7300v Arcserve UDP 7000 Series Appliance Specifications Appliance 7100 7200 7200V 7300 7300V Model Backup Storage Capacity Raw Storage capa- 3 TB 6 TB 6 TB 9 TB 9 TB...
Page 23 ** On "V" models, space available for backup is reduced by the size of virtual standby VMs. ***Estimated capacity assuming a typical 3:1 deduplication and compression ratio. Actual backup capacity may vary significantly, based upon data type, backup type, schedule, and more. 23 Arcserve UDP Appliance User Guide...
Page 24: Models 7400-7600V
SATA, FC) Total system RAM 64 GB 96 GB 64 GB 96 GB 128 GB 192 GB SSD drive 240 GB 240 GB SSD 480 GB 480 GB 480 GB 480 GB Chapter 2: Introducing the Arcserve UDP Appliance 24...
Page 25 ** On "V" models, space available for backup is reduced by the size of virtual standby VMs. ***Estimated capacity assuming a typical 3:1 deduplication and compression ratio. Actual backup capacity may vary significantly, based upon data type, backup type, schedule, and more. 25 Arcserve UDP Appliance User Guide...
Page 26: Models 8100-8400
Actual backup capacity may vary significantly, based upon data type, backup type, backup schedule, etc. **Arcserve Appliances have additional RAM in order to host Virtual Standby / Instant VM recovery on the appliances. VM memory allocation should be sized Chapter 2: Introducing the Arcserve UDP Appliance 26...
Page 27 Available Models based on guest OS workload. Arcserve also provides the option to add additional RAM to the standard appliance configuration based on customer needs. 27 Arcserve UDP Appliance User Guide...
Page 28: Controls And Indicators
Controls and Indicators Controls and Indicators The Arcserve UDP Appliance contains several controls and indicators (LEDs) on the front and rear panels and on each drive carrier. These controls and indicators provide the capability to control various functions and a quick-view reference of the...
Page 29: Front Panel 7100-7300V
Controls and Indicators Front Panel 7100-7300v The front panel of the Arcserve UDP Appliance contains control panel buttons, control panel LEDs, and drive carrier LEDs. The following table describes these items. Number Control/Indicator Description Used to turn on and off power from the power supply to the appliance components.
Page 30 *Solid Red : Indicates failure of the corresponding hard drive. With the Arcserve UDP appliance, if one hard drive fails, the rest of the drives will kick in immediately to ensure Hard Drive (HDD) no data is lost and the appliance continues to work nor- mally.
Page 31: Front Panel 7400-7600V
Controls and Indicators Front Panel 7400-7600v The front panel of the Arcserve UDP Appliance contains control panel buttons, control panel LEDs, and drive carrier LEDs. The following table describes these items. Number Control/Indicator Description Used to turn on and off power from the power supply to the appliance components.
Page 32 *Solid Red : Indicates failure of the corresponding hard drive. With the Arcserve UDP appliance, if one hard drive fails, the Hard Drive (HDD) rest of the drives will kick in immediately to ensure no data is lost and the appliance continues to work normally. There-...
Page 33: Front Panel 8100-8200
Controls and Indicators Front Panel 8100-8200 The front panel of the Arcserve UDP 8100-8200 Appliance contains control panel buttons, control panel LEDs, and drive carrier LEDs. The following table describes these items: Control/Indicator Description Used to turn on and off power from the power supply to the appli- ance components.
Page 34 Blinking Green : Indicates activity on the corresponding drive. *Solid Red : Indicates failure of the corresponding hard drive. With the Arcserve UDP appliance, if one hard drive fails, the rest of the drives will kick in immediately to ensure no data is lost and the Hard Drive (HDD) appliance continues to work normally.
Page 35: Front Panel 8300-8400
Controls and Indicators Front Panel 8300-8400 The front panel of the Arcserve UDP 8300-8400 Appliance contains control panel buttons, control panel LEDs, and drive carrier LEDs. The following table describes these items: Control/Indicator Description Used to turn on and off power from the power supply to the appli- ance components.
Page 36 Blinking Green : Indicates activity on the corresponding drive. *Solid Red : Indicates failure of the corresponding hard drive. With the Arcserve UDP appliance, if one hard drive fails, the rest of the drives will kick in immediately to ensure no data is lost and the Hard Drive (HDD) appliance continues to work normally.
Page 37: Rear Panel 7100-7300V
Communication port that is used to connect a serial device, COM1 Serial Port such as a mouse to the appliance (if needed). USB 2.0 (black) Used to connect USB 2.0 type devices to the appliance. 37 Arcserve UDP Appliance User Guide...
Page 38 ((ETH0 for Network 1) Network Data I/O Used to transfer network data to and from the appliance. Port 2 (ETH1 for Network 2) VGA Connector Used to connect a monitor to the appliance (if needed). Chapter 2: Introducing the Arcserve UDP Appliance 38...
Page 39: Rear Panel 7400-7600V
External Storage tape drive, etc.) to the appliance. These portable external Device Port storage devices can be used to store backed-up data for (SAS port for tape easy transporting from one location to another. 39 Arcserve UDP Appliance User Guide...
Page 40 (Tap Auto- easy transporting from one location to another. loader/Library) Note : This port is present in the operating system as LSI LSI SAS 9212 - 4i4e Adapter SAS2 2008 Falcon. Chapter 2: Introducing the Arcserve UDP Appliance 40...
Page 41: Rear Panel 8100-8200
USB 2.0 Port 1 (Black) USB 2.0 Port 2 (Black) USB 3.0 Port 3 (Blue) USB 3.0 Port 4 (Blue) Network Data I/O Port 1 (ETH0 for Network 1) Network Data I/O Port 2 (ETH1 for Network 2) 41 Arcserve UDP Appliance User Guide...
Page 42 Controls and Indicators VGA Port External Storage Device Port (SAS port for tape drive) Chapter 2: Introducing the Arcserve UDP Appliance 42...
Page 43: Rear Panel 8300-8400
Power Supply Module #2 Power Good LED Power Supply Module #2 AC Receptacle Power Supply Module #2 Fan COM Port USB Port 1 (generation 2) USB Port 2 (generation 2) USB Port 3 (generation 3) 43 Arcserve UDP Appliance User Guide...
Page 44 Controls and Indicators USB Port 4 (generation 3) ETH0 (Network 1) ETH1 (Network 2) VGA Port (Monitor) UID LED Chapter 2: Introducing the Arcserve UDP Appliance 44...
Page 45: Ports Used By The Appliance
Ports Used by the Appliance Ports Used by the Appliance The following list of tables provide information about ports that are used by Arc- serve UDP, Arcserve Backup, and the appliance for Linux support: Arcserve UDP Arcserve Backup Appliance for Linux Support...
Page 46: Arcserve Udp
Ports Used by the Appliance Arcserve UDP This section contains the following topics: Components installed on Microsoft Windows Components installed on Linux Production node protected by UDP Linux remotely Chapter 2: Introducing the Arcserve UDP Appliance 46...
Page 47: Components Installed On Microsoft Windows
409- serve Transfers data for Virtual Standby tasks in HATransServer.exe the proxy mode. Agent Reserved for Arcserve UDP RPS Global Dedu- 500- Arc- plication Data Store Service (GDD). One Arc- serve serve UDP GDD data store will use 3 free GDDServer.exe...
Page 48 Note : The port cannot be customized and Server can be ignored for the firewall setting. CA.ARCserve.Com- 180- To shutdown Tomcat that is used by the Arc- municationFoundation. serve UDP Server or Agent. WindowsService.exe Chapter 2: Introducing the Arcserve UDP Appliance 48...
Page 49: Components Installed On Linux
Arcserve UDP Linux UDP agent for Linux. This port is required for both incoming and outgoing communications. Used by Tomcat. Can be Arcserve 18005 TCP Java ignored for firewall set- UDP Linux tings. 49 Arcserve UDP Appliance User Guide...
Page 50: Production Node Protected By Udp Linux Remotely
*Port sharing is supported for replication jobs. All data on different ports can be forwarded to port 8014 (default port for the Arcserve UDP Server, which can be modified during install- ation). When a replication job runs between two recovery point Servers across WAN, only port 8014 needs to be opened.
Page 51: Arcserve Backup
Engine Arcserve 7854 TCP CASportmapper Catirpc.exe PortMapper 4152- Arcserve Dis- CASDiscovery casdscsvc.exe covery Service 4152- Arcserve Dis- CASDiscovery casdscsvc.exe covery Service 9000- For other Arcserve MS RPC services that 9500 use dynamic ports 51 Arcserve UDP Appliance User Guide...
Page 52: Appliance For Linux Support
NAT port redirection, redirects 8019 on appliance 8019 TCP to the Linux Backup Server SSH port 22. NAT port redirection, redirects 8036 on appliance 8036 TCP to the Linux Backup Server port 8036. Chapter 2: Introducing the Arcserve UDP Appliance 52...
Page 53: Chapter 3: Installing The Arcserve Udp Appliance
Chapter 3: Installing the Arcserve UDP Appliance This section contains the following topics: How to Install Arcserve Backup r17.5 How to Install 8100-8200 Series Appliance How to Install 8300-8400 Series Appliance 53 Arcserve UDP Appliance User Guide...
Page 54: How To Install Arcserve Backup R17.5
How to Install Arcserve Backup r17.5 How to Install Arcserve Backup r17.5 Arcserve Backup r17.5 is not pre-installed on the appliance. You can install Arc- serve Backup r17.5 using a script called “InstallASBU.bat” located on your desktop. Follow these steps: 1.
Page 55 How to Install Arcserve Backup r17.5 After installation completes, the Arcserve Backup icon is added to your desktop. You can now log into Arcserve Backup with the following credentials: User Name = caroot Password = Arcserve 55 Arcserve UDP Appliance User Guide...
Page 56: How To Install 8100-8200 Series Appliance
How to Install 8100-8200 Series Appliance The appliance is intended for installation in restricted areas only. Initial setup and maintenance should be performed by qualified personnel. For the complete installation process, see Appliance Installation of 8100-8200. Chapter 3: Installing the Arcserve UDP Appliance 56...
Page 57: How To Install 8300-8400 Series Appliance
How to Install 8300-8400 Series Appliance The appliance is intended for installation in restricted areas only. Initial setup and maintenance should be performed by qualified personnel. For the complete installation process, see Appliance Installation of 8300-8400. 57 Arcserve UDP Appliance User Guide...
Page 58: Chapter 4: Understanding Network Configuration
Chapter 4: Understanding Network Configuration This section contains the following topics: How to Configure the NIC Teaming Process How to Disable DHCP Server How to Understand the Network Configuration on the UDP Appliance How to Configure IP Address for the preinstalled Linux Backup Server How to Enable Round Robin on the DNS Server to Balance Load Chapter 4: Understanding Network Configuration 58...
Page 59: How To Configure The Nic Teaming Process
How to Configure the NIC Teaming Process How to Configure the NIC Teaming Process The Arcserve UDP Appliance contains built-in Ethernet ports. To use these ports, an Ethernet NIC teaming needs to be configured. NIC Teaming allows multiple net- work adapters placed into a team for bandwidth aggregation and traffic failover to maintain connectivity in the event of a network component failure.
Page 60 The Routing and Remote Access Server Setup Wizard opens. 6. Click Cancel and open a Windows Command prompt window. 7. Run the following command: C:\\Program Files\Arcserve\Unified Data Pro- tection\Engine\BIN\Appliance\resetnic.bat The configuration completes and the following message appears. To verify that the configuration is working, log into the Linux Backup Server in the Hyper-V Manager and ping the IP address for the specific computers on your intranet.
Page 61: How To Disable Dhcp Server
DHCP_ENABLE=false AdapterName=LinuxBkpSvr Appliance_IPAddress=192.168.10.1 Linux_IPAddress=192.168.10.2 3. Save the file. 4. Delete the file C:\Program Files\Arcserve\Unified Data Pro- tection\Engine\BIN\Appliance\dhcpdone.flag. 5. Run C:\Program Files\Arcserve\Unified Data Pro- tection\Engine\BIN\Appliance\resetdhcp.ps1 to disable the DHCP Server ser- vice as below from dos command line: C:\Program Files\Arcserve\Unified Data Pro- tection\Engine\BIN\Appliance>powershell .\resetdhcp.ps1...
Page 62: How To Understand The Network Configuration On The Udp Appliance
How to Understand the Network Configuration on the UDP Appliance How to Understand the Network Configuration on the UDP Appliance The purpose of network configuration on the Appliance ensures the build-in Linux Backup Server (virtual name in Hyper-V Manager: Linux-BackupSvr) can work behind NAT.
Page 63 You have configured DHCP Server on the appliance machine by default, the DHCP Server only works on the Hyper-V virtual adapter. By default, only one 192.168.10.2 in the Address Pool to ensure the build-in Linux Backup Server can get the IP 192.168.10.2. 63 Arcserve UDP Appliance User Guide...
Page 64 How to Understand the Network Configuration on the UDP Appliance We have configured NAT on the Appliance machine. We have configured port redirection on the appliance for the Linux Backup Server. Chapter 4: Understanding Network Configuration 64...
Page 65 How to Understand the Network Configuration on the UDP Appliance Linux Backup Server gets the IP address 192.168.10.2 from the DHCP Server. After getting the IP, the backend script (C:\Program Files\Arcserve\Unified Data Protection\Engine\BIN\Appliance\resetdhcp.ps1) communicates with Linux to change the system locale of the Linux to make it consistent with the system loc- ale of the Appliance Windows OS.
Page 66: How To Configure Ip Address For The Preinstalled Linux Backup Server
DHCP_ENABLE=true AdapterName=LinuxBkpSvr Appliance_IPAddress=192.168.100.1 Linux_IPAddress=192.168.100.2 3. Save the file. 4. Delete the file C:\Program Files\Arcserve\Unified Data Pro- tection\Engine\BIN\Appliance\dhcpdone.flag. 5. Run C:\Program Files\Arcserve\Unified Data Pro- tection\Engine\BIN\Appliance\resetdhcp.ps1 to reset the IP address for net- work interface LinuxBkpSvr and the preinstalled Linux Backup Server.
Page 67 How to Configure IP Address for the preinstalled Linux Backup Server The preinstalled Linux Backup Server will shut down and restart during the process if you change the Linux_IPAddress. Run the command prompt and enter the following command: C:\Program Files\Arcserve\Unified Data Pro- tection\Engine\BIN\Appliance>powershell .\resetdhcp.ps1 67 Arcserve UDP Appliance User Guide...
Page 68: How To Enable Round Robin On The Dns Server To Balance Load
How to Enable Round Robin on the DNS Server to Balance Load How to Enable Round Robin on the DNS Server to Bal- ance Load The Microsoft DNS Server supports round robin, which is a technique used for bal- ancing the load between servers. This feature enables DNS to send both IP addresses when a query is received for myserver.mydomain.com.
Page 69: Chapter 5: Upgrading Arcserve Udp On The Appliance
Chapter 5: Upgrading Arcserve UDP on the Appliance This section contains the following topics: How to Apply a License After Upgrading Arcserve Software Upgrade Sequence on the Arcserve UDP Appliance Upgrade Sequence for UDP Console, RPS, and Agent Chapter 5: Upgrading Arcserve UDP on the Appliance 69...
Page 70: How To Apply A License After Upgrading Arcserve Software
After upgrading Arcserve UDP to v6.5 or upgrading Arcserve Backup to r17.5, the original license key on the Arcserve UDP appliance will not work. To obtain the new license keys for Arcserve Unified Data Protection v6.5 and Arcserve Backup r17.5, contact your account representative.
Page 71: Upgrade Sequence On The Arcserve Udp Appliance
Upgrade Sequence on the Arcserve UDP Appliance Upgrade Sequence on the Arcserve UDP Appliance The upgrade from Arcserve UDP Appliance v5.0 to Arcserve UDP v6.5 could involve one of the following sequences: Upgrade Arcserve UDP Upgrade the Arcserve UDP Appliance that performs as Arcserve UDP Con-...
Page 72: Upgrade The Arcserve Udp Appliance That Performs As Arcserve Udp Console And Rps
Upgrade Sequence on the Arcserve UDP Appliance Upgrade the Arcserve UDP Appliance that performs as Arcserve UDP Console and RPS Upgrade this Arcserve UDP Appliance, then follow up the upgrade sequence described to upgrade the environment. 72 Arcserve UDP Appliance User Guide...
Page 73: Upgrade The Arcserve Udp Appliance That Performs As Arcserve Udp Rps Only
Upgrade Sequence on the Arcserve UDP Appliance Upgrade the Arcserve UDP Appliance that performs as Arcserve UDP RPS only Upgrade the complete productive environment. For details, refer to the upgrade sequence. Chapter 5: Upgrading Arcserve UDP on the Appliance 73...
Page 74: Upgrade Steps When Two Or More Arcserve Udp Appliances Are Used In The Environment
Upgrade Sequence on the Arcserve UDP Appliance Upgrade Steps When Two or More Arcserve UDP Appliances Are Used in the Environment Upgrade the whole productive environment. For details, refer to the upgrade sequence. If you see warning as displayed below when you add an Appliance as RPS from...
Page 75: Upgrade The Arcserve Udp Linux Agent On The Arcserve Udp Appliance
UDP Appliance First, upgrade the Arcserve UDP Console which manages the Linux Backup Server environment; Then, upgrade the Linux Backup Server on the Arcserve UDP Appliance. For details, refer to the Arcserve Unified Data Protection Agent for Linux Online Help.
Page 76: Upgrade The Arcserve Backup On The Arcserve Udp Appliance
Upgrade Sequence on the Arcserve UDP Appliance Upgrade the Arcserve Backup on the Arcserve UDP Appliance Refer to the Arcserve Backup Implementation Guide to complete upgrade on the Arcserve UDP Appliance. 76 Arcserve UDP Appliance User Guide...
Page 77: Upgrade Sequence For Udp Console, Rps, And Agent
4. Upgrade Arcserve UDP Agentless Proxy, some Agents in Data Center. 5. Upgrade Arcserve UDP RPS (Remote site). 6. Upgrade Arcserve UDP Agentless Proxy and some Agents at the remote site. Note: Repeat Step 5 and 6 for each remote location.
Page 78: Chapter 6: Configuring The Arcserve Udp Appliance
How to Configure Network Settings for a UDP Appliance Overview of Creating a Plan Using the UDP Appliance Wizard How to Set up the Arcserve UDP Appliance and Create Plans Additional Information on Adding Nodes to a Plan Configure UDP Appliance as Gateway...
Page 79: How To Configure Network Settings For A Udp Appliance
How to Configure Network Settings for a UDP Appli- ance To manage the Arcserve UDP appliance, the first step is to have the appliance in your network. For that, you need to assign a hostname to the appliance and then configure network ports.
Page 80 4. Click Save. 5. The following dialog opens. By default, Arcserve UDP discovers all network connections in a network. If some connections are not assigned, then manually edit and specify the con- nection details. Chapter 6: Configuring the Arcserve UDP Appliance 80...
Page 81 How to Configure Network Settings for a UDP Appliance 6. To edit a network connection, click Edit from the Network Connections box. 7. The Network Connection dialog opens. 81 Arcserve UDP Appliance User Guide...
Page 82 The appliance restarts with a new hostname. 10. The Login screen opens again. Enter the user name and password and click Enter. 11. When the appliance configuration screen reopens, click Launch Wizard. Chapter 6: Configuring the Arcserve UDP Appliance 82...
Page 83: Overview Of Creating A Plan Using The Udp Appliance Wizard
2. Define the backup schedule. 3. Review and confirm the plan. In addition to a basic plan, Arcserve UDP lets you create complex plans and control many parameters from the UDP Console. To create complex plans from the UDP Console, see the Arcserve UDP Solutions Guide.
Page 84: How To Set Up The Arcserve Udp Appliance And Create Plans
If the appliance is managed from another UDP console, then specify the UDP console URL, username, and password. 4. Click Next. Note: To cancel the wizard and open the Arcserve UDP Console, click Cancel. Chapter 6: Configuring the Arcserve UDP Appliance 84...
Page 85 How to Set up the Arcserve UDP Appliance and Create Plans 5. The Data Stores dialog opens. A data store is a physical storage area on the appliance and is used as the des- tination for your backups. By default, Arcserve UDP creates a data store called <hostname>_data_store.
Page 86 How to Set up the Arcserve UDP Appliance and Create Plans 9. Specify the following email and alert details. Service Specifies the email services such as Google Mail, Yahoo Mail, Live Mail, or Other. Email Server Specifies the email Server address. For example, for google Server email, specify smtp.gmail.com.
Page 87 How to Set up the Arcserve UDP Appliance and Create Plans Specifies the email ID of the sender. The recipients will receive the mail from this sender. Recipients Specifies the recipients who will receive the alerts. (You can use semi- colons ";"...
Page 88 How to Set up the Arcserve UDP Appliance and Create Plans 12. Specify the following details if you want the appliance to replicate to a remotely-managed recovery point Server (RPS). For more information on a remotely-managed RPS, see the Arcserve UDP Solutions Guide.
Page 89 How to Set up the Arcserve UDP Appliance and Create Plans Note: If you do not want to create basic plans using the wizard, click Skip Plan Creation. This will open the last dialog, the Next Steps dialog. Click Fin- ish to open the UDP console and create plans.
Page 90 18. Enter the following schedule: Arcserve UDP agent install or upgrade schedule: The latest version of the Arcserve UDP agent is installed on source nodes that do not have the agent installed. Any previous agent installations is upgraded to the latest version.
Page 91 The Next Steps dialog opens. You have successfully completed the configuration and you are now ready to work in the Arcserve UDP Console. You can add more nodes to protect, cus- tomize plans with features such as virtual standby, and add more destinations by including Recovery Point Servers and Data Stores.
Page 92 How to Set up the Arcserve UDP Appliance and Create Plans 22. Click Finish to exit the wizard and open the Arcserve UDP Console. Chapter 6: Configuring the Arcserve UDP Appliance 92...
Page 93: Additional Information On Adding Nodes To A Plan
Address) Discovering nodes from an active directory (Add Nodes by Active Directory) Importing virtual machine nodes from VMware ESX/vCenter Servers (Add vCenter/ESX Nodes) Importing virtual machine nodes from Microsoft Hyper-V Servers (Add Hyper-V Nodes) 93 Arcserve UDP Appliance User Guide...
Page 94: Add Nodes By Hostname/Ip Address
You can manually enter the IP address or the hostname of the address to add a node to a plan. Use this method when you have a few nodes to add, however, you can add multiple nodes one at a time. Arcserve UDP Agent (Windows) is installed on these nodes.
Page 95 3. (Optional) To remove the added nodes from the list on the right pane, select the nodes and click Remove. 4. Click Next. The nodes are added to the plan. 95 Arcserve UDP Appliance User Guide...
Page 96: Add Nodes By Active Directory
Specifies the user password. Computer Name Filter Specifies the filter to discover node names. Cancel Plan Creation Cancels the plan that you just created. 2. Click Browse. The discovered nodes are displayed. Chapter 6: Configuring the Arcserve UDP Appliance 96...
Page 97 The selected node is added to the right pane. 5. (Optional) To remove the nodes from the right pane, select the nodes and click Remove. 6. Click Next. The nodes are added to the plan. 97 Arcserve UDP Appliance User Guide...
Page 98: Add Vcenter/Esx Nodes
Specifies the hostname or the IP address of the vCenter/ESX Server. Port Specifies the port number to be used. Protocol Specifies the protocol to be used. Username Specifies a user name of the Server. Password Chapter 6: Configuring the Arcserve UDP Appliance 98...
Page 99 The selected nodes are added to the right pane. 4. (Optional) To remove the nodes from the right pane, select the nodes and click Remove. 5. Click Next. The nodes are added to the plan. 99 Arcserve UDP Appliance User Guide...
Page 100: Add Hyper-V Nodes
Specifies Hyper-V user name having the administrator rights. Note: For Hyper-V clusters, use a domain account with administrative privilege of the cluster. For standalone Hyper-V hosts, we recommend using a domain account. Password Specifies the password of user name. Chapter 6: Configuring the Arcserve UDP Appliance 100...
Page 101 The selected nodes are added to the right pane. 5. (Optional) To remove the nodes from the right pane, select the nodes and click Remove. 6. Click Next. The nodes are added to the plan. 101 Arcserve UDP Appliance User Guide...
Page 102: Configure Udp Appliance As Gateway
Sites. 4. Click Add a Site. 5. Follow the instructions provided in the Add a Site wizard to install Arcserve UDP Remote Management Gateway on the Arcserve UDP Appliance. Note: After installing Arcserve UDP Remote Management Gateway on the Arcserve UDP Appliance, click Launch Wizard on the Arcserve UDP Appliance wizard does not launch the Arcserve UDP Console.
Page 103: Clear Configuration And Apply Appliance Factory Reset
Clear Configuration and Apply Appliance Factory Reset Clear Configuration and Apply Appliance Factory Reset Using Factory Reset, you can return your Arcserve UDP appliance back to clean and non-configured status. You can apply factory reset from the Arcserve UDP Console. Follow these steps: 1.
Page 104 3. From the confirmation dialog, click Reset to launch the factory reset. The Appliance machine is rebooted, and the factory reset runs as displayed below: Completion of factory reset displays a confirmation dialog. Chapter 6: Configuring the Arcserve UDP Appliance 104...
Page 105: Apply Arcserve Udp Factory Reset Using Boot Option
Apply Arcserve UDP Factory Reset Using Boot Option You can also apply UDP factory reset from the Boot Menu of the UDP Appliance. Using UDP factory reset, you can return your Arcserve UDP Appliance to clean and non-configured status. Note: You can also select the Preserve the backup data option while running UDP factory reset.
Page 106 Apply Arcserve UDP Factory Reset Using Boot Option 1. Press F11 to invoke Boot Menu. 2. Select the boot option UDP Factory Reset. A page about factory reset is displayed. Notes: Chapter 6: Configuring the Arcserve UDP Appliance 106...
Page 107 Apply Arcserve UDP Factory Reset Using Boot Option The Preserve existing backup data option is selected by default. Only C:\ volume in the original operating system is rebuilt. Data at X:\ volume and Y:\ volume remain unchanged. If you clear the selection of the Preserve existing backup data option, all the data on the respective volumes of C:\, X:\, and Y:\ in the original operating system is rebuilt.
Page 108: How To Activate Arcserve Product On The Appliance
How to Activate Arcserve Product on the Appliance How to Activate Arcserve Product on the Appliance For activating Arcserve product on the Appliance, refer to Activating Arcserve Product License Online topic in Solutions Guide. Chapter 6: Configuring the Arcserve UDP Appliance 108...
Page 109: Chapter 7: Creating Backup Plans
Chapter 7: Creating Backup Plans Using UDP Appliance, you can create backup plans for Windows, Linux, and virtual machines. You can also write data to a tape device and create a virtual standby machine. This section contains the following topics: Create a Backup Plan for Linux Nodes Create a Backup Plan to a Tape Device Create an On-Appliance Virtual Standby Plan...
Page 110: Create A Backup Plan For Linux Nodes
4. Specify the Source, Destination, Schedule, and Advanced configurations. Note: For more information about each of the configurations, see How to Create a Linux Backup Plan in the Solutions Guide. 5. Run the backup plan. 110 Arcserve UDP Appliance User Guide...
Page 111: Create A Backup Plan To A Tape Device
UDP backup plan, and the destination is a tape device. You need to use Arcserve Backup Manager to manage your backup jobs to a tape.
Page 112: Create An On-Appliance Virtual Standby Plan
4. Update the Source, Destination, Virtual Machine configurations. Note: For more information about the configurations, see How to Create a Vir- tual Standby Plan topic in the Solutions Guide. 5. Save and run the plan. 112 Arcserve UDP Appliance User Guide...
Page 113: Chapter 8: Repairing The Arcserve Udp Appliance
Chapter 8: Repairing the Arcserve UDP Appliance This section contains the following topics: Remove and Replace a Hard Drive Chapter 8: Repairing the Arcserve UDP Appliance 113...
Page 114: Remove And Replace A Hard Drive
Remove and Replace a Hard Drive Remove and Replace a Hard Drive With the Arcserve UDP appliance, if one hard drive fails, the rest of the drives will kick in immediately to ensure no data is lost and the appliance continues to work normally.
Page 115 4. Remove the old hard drive from the drive carrier and install the new hard drive being careful to properly orient the replacement hard drive with the Chapter 8: Repairing the Arcserve UDP Appliance 115...
Page 116 Remove and Replace a Hard Drive label on top and the visible components on the bottom. 5. Slide the drive tray into the appliance until it is fully installed and secure by closing the drive carrier handle. 116 Arcserve UDP Appliance User Guide...
Page 117 Remove and Replace a Hard Drive 6. Obtain return instructions from Arcserve Support to return a defective drive. Chapter 8: Repairing the Arcserve UDP Appliance 117...
Page 118: Chapter 9: Safety Precautions
Chapter 9: Safety Precautions This section contains the following topics: General Safety Precautions Electrical Safety Precautions FCC Compliance Electrostatic Discharge (ESD) Precautions Chapter 9: Safety Precautions 118...
Page 119: General Safety Precautions
0079885215375 (South Korea). Inspect the box that the appliance was shipped in and ensure that there are no visible signs of damage. If there is evidence of damage, please retain all pack- aging materials and contact Arcserve Support immediately at: https://www.arc- serve.com/support.
Page 120 General Safety Precautions While working on the appliance, do not wear loose clothing such as neckties and unbuttoned shirt sleeves, which can come into contact with electrical cir- cuits or be pulled into a cooling fan. Remove any jewelry or metal objects from your body, which are excellent metal conductors that can create short circuits and harm you if they come into contact with printed circuit boards (PCBs) or areas where power is present.
Page 121: Electrical Safety Precautions
DVD-ROM laser: CAUTION - this Server may have come equipped with a DVD- ROM drive. To prevent direct exposure to the laser beam and hazardous radi- ation exposure, do not open the enclosure or use the unit in any unconventional way. 121 Arcserve UDP Appliance User Guide...
Page 122: Fcc Compliance
FCC Compliance FCC Compliance This appliance complies with part 15 of the FCC Rules. Operation is subject to the following conditions: This appliance may not cause harmful interference, and This appliance must accept any interference received, including interference that may cause undesired operation Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules.
Page 123: Electrostatic Discharge (Esd) Precautions
Put the Serverboard and peripherals back into their antistatic bags when not in use. For grounding purposes, verify your appliance provides excellent conductivity between the power supply, the case, the mounting fasteners, and the Ser- verboard. 123 Arcserve UDP Appliance User Guide...
Page 124: Chapter 10: Changing The Ipmi Password
Chapter 10: Changing the IPMI Password This section contains the following topics: How to Change the IPMI Password Chapter 10: Changing the IPMI Password 124...
Page 125: How To Change The Ipmi Password
4. Record the Station IP Address. 5. Enter the Station IP address on your web browser. After you are connected to the remote Server via the IPMI port, the IPMI login screen is displayed. 125 Arcserve UDP Appliance User Guide...
Page 126 How to Change the IPMI Password 6. Enter your user name in the Username field. (ADMIN by default) 7. Enter your password in the Password field. (ARCADMIN by default) 8. The home page is displayed (IPMI main screen). 9. Click the Configuration option from the top bar. The Configuration screen is displayed.
Page 127 How to Change the IPMI Password 10. Click the Users option in the Configuration sidebar. 11. Select the User: (ADMN) from the Users List. 127 Arcserve UDP Appliance User Guide...
Page 128 How to Change the IPMI Password 12. Click Modify User and the Modify User screen is displayed. 13. Enter your user name. (ADMIN) 14. Select the Change Password check box to change the password. The password fields is enabled. 15. Enter the new password and confirm. 16.
Page 129: Chapter 11: Troubleshooting
Chapter 11: Troubleshooting This section contains the following topics: Linux Backup Server Fails to Connect from the Console Backing Up a UDP Appliance from Another Appliance Reports Duplicated Nodes Linux Backup Server Cannot Get the Network DNS Suffix Default Time Zone on the Appliance Licenses Error even when the licenses are available Chapter 11: Troubleshooting 129...
Page 130: Linux Backup Server Fails To Connect From The Console
Linux Backup Server Fails to Connect from the Con- sole Symptom When I try to connect my Linux Backup Server from the Arcserve UDP Console, con- nection is unsuccessful and I see a red mark. Solution When a Linux Backup Server fails to connect from the console, you can troubleshoot the connection to determine the problem.
Page 131 Linux Backup Server Fails to Connect from the Console The Linux Backup Server now connects from the Console. Chapter 11: Troubleshooting 131...
Page 132: Backing Up A Udp Appliance From Another Appliance Reports Duplicated Nodes
Case 1: Appliance B is added as an RPS to the Appliance A UDP Console. For example: From Appliance B, you can configure the appliance using the UDP wiz- ard and select "This appliance will function as an instance of Arcserve UDP Recov- ery Point Server managed by another Arcserve UDP console."...
Page 133 Backing Up a UDP Appliance from Another Appliance Reports Duplicated Nodes Protection\Engine]. 2. Restart the Arcserve UDP Agent service from Appliance B. 3. From the UDP console, go to the Nodes, All Nodes pane and update the node from Appliance B.
Page 134: Linux Backup Server Cannot Get The Network Dns Suffix
IP address to the appliance Server which will then cause the Linux Backup Server to not get the network DNS suffix properly. Solution To resolve this issue, you can update the file/etc/resolv.conf directly in the Linux machine to add the correct DNS suffix. 134 Arcserve UDP Appliance User Guide...
Page 135: Default Time Zone On The Appliance
The default time zone is (UTC-08:00) Pacific Time (US & Canada) no matter what region you select when you first power on the appliance. Solution To resolve this issue, go to the Arcserve Backup Appliance Wizard and click Edit, Date and Time to change the time zone. Chapter 11: Troubleshooting 135...
Page 136: Licenses Error Even When The Licenses Are Available
Licenses Error even when the licenses are available Licenses Error even when the licenses are available For more information on license related errors in the Appliance even when the licenses are available, refer the link. 136 Arcserve UDP Appliance User Guide...
Page 137: Chapter 12: Best Practices
Best Practices for Arcserve UDP Console Migration Best Practices for Set Appliance Image Utility Tool Best Practices for Arcserve UDP Appliance to backup the Linux Backup Server itself Best Practices to Migrate from Arcserve UDP Appliance to Appliance Solution 1...
Page 138: Best Practices For Network Configuration
If both the Appliance and Agent node are online on the same sub network. The following symptoms may occur: On the Arcserve UDP Console, when you deploy the plan to Agent node, the following error message is displayed: Backup job of the Agent node fails as below:...
Page 139 Best Practices for Network Configuration Ping Appliance host name from the Agent node and the Appliance is NOT connected as follows: Solution To resolve the connection problem between the Appliance and Agent node, perform one of the following steps: If Linux node is not available in the production environment, stop the DHCP Server service and RRAS service on the Appliance and verify whether the problem is resolved or not.
Page 140 IPv4 of the Appliance connected on the Agent node as follows: 2. Modify the file C:\Windows\System32\drivers\etc\hosts to add a record for the pair the_IPv4_got_above Appliance_hostname and save the file. 140 Arcserve UDP Appliance User Guide...
Page 141: Best Practices For Arcserve Udp Console Migration
Best Practices for Arcserve UDP Console Migration Best Practices for Arcserve UDP Console Migration On the Arcserve UDP Appliance, you can migrate the Arcserve UDP Console to another Appliance using ConsoleMigration.exe. Use ConsoleMigration.exe for BackupDB and RecoverDB. The following screenshot displays the usage of ConsoleMigration.exe: To complete the migration process, follow these steps: 1.
Page 142 Best Practices for Arcserve UDP Console Migration Note: In Arcserve UDP Console, if there exists any site other than Local Site, follow the steps mentioned in NewRegistrationText.txt file to register the site again. You have completed migration of Arcserve UDP Console to the new Appliance suc- cessfully.
Page 143: Best Practices For Set Appliance Image Utility Tool
Update 1 to Arcserve UDP Appliance v6.5 Update 1 If the installed Arcserve UDP release version on Appliance is Arcserve UDP v6 Update 1, then you can upgrade the Appliance to Arcserve UDP v6.5 Update 1. To upgrade, follow these steps: 1.
Page 144 From Arcserve UDP Console, navigate to Settings and select Factory Reset. You can see that the Original Arcserve UDP Version is changed to Arc- serve UDP Appliance v6.5 Update 1 now. Note: You can reload the page if desired Appliance release version is not displayed in Original Arcserve UDP version after replacing the Appliance image.
Page 145 Best Practices for Set Appliance Image Utility Tool c. Click Perform Factory Reset to revert from current version of Appli- ance to the new Arcserve UDP Appliance v6.5 Update 1 version. For more information about Factory Reset, refer the link.
Page 146: Best Practices For Arcserve Udp Appliance To Backup The Linux Backup Server Itself
Best Practices for Arcserve UDP Appliance to backup the Linux Backup Server itself In the Arcserve UDP Appliance, if you want the Linux Backup Server to backup itself, perform the following steps: 1. From Arcserve UDP Console, click the resources tab.
Page 147 Best Practices for Arcserve UDP Appliance to backup the Linux Backup Server itself 7. Navigate to All Plans and create an Agent-based Linux plan. The Source tab appears. 8. From the Add drop-down list, select Select Nodes to Protect in Arcserve UDP.
Page 148 Best Practices for Arcserve UDP Appliance to backup the Linux Backup Server itself The Select Nodes to Protect dialog opens. 9. Protect the added Linux node and click OK. The Destination tab appears. 10. The default destination displayed is the data store created using Appliance wizard.
Page 149 Best Practices for Arcserve UDP Appliance to backup the Linux Backup Server itself 11. After providing the settings related to plan, click Save. You can perform backup for the added Linux Backup Server successfully. Chapter 12: Best Practices 149...
Page 150: Best Practices To Migrate From Arcserve Udp Appliance To Appliance
This topic provides two solutions for user to perform migration from existing UDP Appliance to another fresh UDP Appliance. For example, let us migrate the Arcserve UDP Appliance 8200 to Arcserve UDP Appliance 8400. The prerequisites are listed as follows: Ensure that you can connect to both Appliance 8200 and Appliance 8400.
Page 151: Solution 1
To perform BMR from existing UDP Appliance to another fresh UDP Appliance , fol- low these steps: 1. Create a data store on the fresh Arcserve UDP 8400 and backup Arcserve UDP Appliance 8200 to this data store. Note: You can just ignore the following warning: The Arcserve UDP Recovery Point Server data store is configured on volume X:,Y:.
Page 152 Best Practices to Migrate from Arcserve UDP Appliance to Appliance 4. Now, rebuild the network switch on 8400 Appliance. Follow these steps: a. Open Routing and Remote Access and click Disable Routing and Remote Access. b. Run the following command with PowerShell:...
Page 153 Best Practices to Migrate from Arcserve UDP Appliance to Appliance tection\Engine\BIN\Appliance\Rebuild-VMSwitch.ps1 5. Now, follow these steps to copy the data on 8200 Appliance to 8400 Appli- ance and import the data on to 8400 Appliance: a. Stop all the UDP services on UDP Appliance 8200 using the following command in the command line: C:\Program Files\Arcserve\Unified Data Protection\Management\BIN>...
Page 154 Best Practices to Migrate from Arcserve UDP Appliance to Appliance c. On 8400 Appliance, start all UDP services and then import the data copied from 8200 Appliance. 154 Arcserve UDP Appliance User Guide...
Page 155: Solution 2
Important! If the existing Appliance works as both UDP Console and UDP RPS, we can use this solution. To migrate the Arcserve UDP Console from existing UDP Appliance to another fresh UDP Appliance, follow these steps: 1. In the UDP Appliance 8200, ensure that no job runs.
Page 156 Best Practices to Migrate from Arcserve UDP Appliance to Appliance c. On 8400 Appliance, start all UDP services and then import the data stores copied from 8200 Appliance. Note: The Arcserve UDP log files are not migrated to the new fresh Appli- ance. 156 Arcserve UDP Appliance User Guide...
Page 157 Best Practices to Migrate from Arcserve UDP Appliance to Appliance You have migrated the existing Arcserve UDP Appliance to another fresh UDP Appli- ance successfully. Chapter 12: Best Practices 157...
Page 158: Best Practices For Arcserve Udp Linux Instant Vm Job To Local Appliance Hyper-V
Best Practices for Arcserve UDP Linux instant VM job to Local Appliance Hyper-V Best Practices for Arcserve UDP Linux instant VM job to Local Appliance Hyper-V Using the Arcserve UDP Appliance, you can set the network to perform Linux instant VM job on local Appliance Hyper-V.
Page 159: Chapter 13: Acknowledgements
Chapter 13: Acknowledgements Portions of this product include software developed by third-party software pro- viders. The following section provides information regarding this third-party soft- ware. This section contains the following topics: putty Chapter 13: Acknowledgements 159...
Page 160: Putty
Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. 160 Arcserve UDP Appliance User Guide...
Page 161 putty THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL SIMON TATHAM BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN...

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Arcserve 7100 Quick Reference Manual

Chapter 1: About Appliance Documentation

Chapter 2: Introducing the Arcserve UDP Appliance

Chapter 3: Installing the Arcserve UDP Appliance

Chapter 4: Understanding Network Configuration

Chapter 5: Upgrading Arcserve UDP on the Appliance

Chapter 6: Configuring the Arcserve UDP Appliance

Chapter 7: Creating Backup Plans

Chapter 8: Repairing the Arcserve UDP Appliance

Chapter 9: Safety Precautions

Chapter 10: Changing the IPMI Password

Chapter 11: Troubleshooting

Chapter 12: Best Practices

Chapter 13: Acknowledgements

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