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Maintenance and Service Guide HP Desktop Pro A G2...
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HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions or Intel, Pentium, and Core are trademarks of Intel Agreement (EULA).
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Table of contents 1 Product features ............................1 Front panel components ............................2 Rear panel components ............................3 Serial number location ............................4 2 Illustrated parts catalog ..........................5 Computer major components ..........................5 Miscellaneous parts ............................... 7 3 Routine care, SATA drive guidelines, and disassembly preparation ..............8 Electrostatic discharge information ........................
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4 Removal and replacement procedures ......................16 Preparation for disassembly ..........................16 Access panel ................................. 17 System board connections ..........................18 WLAN module ..............................19 Expansion cards ..............................20 Front bezel ................................23 Removing bezel blank ............................24 Drives ................................... 25 Drive positions ...........................
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Backing up information and creating recovery media ..................80 Using Windows tools ......................... 80 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..80 Restoring and recovery ............................81 Restoring, resetting, and refreshing using Windows tools .............. 81 Recovering using HP Recovery media ....................
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Using HP PC Hardware Diagnostics UEFI ......................92 Starting HP PC Hardware Diagnostics UEFI ..................93 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........93 Downloading the latest HP PC Hardware Diagnostics UEFI version ......93 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................
Product features Features may vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility.
Front panel components Drive configuration may vary by model. Some models have a bezel blank covering the slim optical drive bay. Item Description Slim optical drive (optional) Power button Audio-out (headphone) jack USB SuperSpeed ports (2) USB 2.0 ports (2) NOTE: The light on the power button is normally white when the power is on.
Rear panel components Item Description Audio-in (microphone) jack Audio-out (headphone) jack HDMI port VGA port RJ-45 (network) jack USB 2.0 ports (4) Power cord connector Security cable slot Optional serial port NOTE: When a graphics card is installed in one of the system board slots, the video connectors on the graphics card and/or the integrated graphics on the system board may be used.
Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance. Chapter 1 Product features...
Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Item...
Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.
Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. ●...
Recommended materials and equipment Materials and equipment that are recommended for use in preventing static electricity include the following: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors Conductive bins and other assembly or soldering aids ● ● Conductive foam ●...
● Never cover the ventilation slots on the monitor with any type of material. Install or enable power management functions of the operating system or other software, including ● sleep states. Routine care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions;...
Cleaning the keyboard Follow all safety precautions in General cleaning safety precautions on page 11 before cleaning the keyboard. To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the computer case on page When cleaning debris from under the keys, review all rules in General cleaning safety precautions on page 11 before following these procedures:...
The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.
Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. SATA hard drives...
SATA data cable Always use an HP approved SATA 6.0 Gb/s cable. It is fully backward compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 6.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.
Removal and replacement procedures Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for disassembly Routine care, SATA drive guidelines, and disassembly preparation on page 8 for initial safety procedures.
Access panel To access internal components, you must remove the access panel: Prepare the computer for disassembly (Preparation for disassembly on page 16). Loosen the Torx screw (1). Slide the access panel back about 2 cm (0.75 in), and then lift it off the computer (2). To replace the access panel, reverse the disassembly procedures.
System board connections Refer to the following illustration and table to identify the system board connectors for your model. Item Label Component Item Label Component PWRCPU 4-pin processor power Power supply CPU_FAN Processor fan (10) M2_WIFI WLAN module DIMM1 Memory module (11) PCI expansion card DIMM2...
WLAN module The WLAN module installs into a slot on the system board. For a list of available WLAN modules, see Computer major components on page To remove the WLAN module: Prepare the computer for disassembly (Preparation for disassembly on page 16).
Expansion cards The computer has one PCI Express ×1 expansion socket, one PCI Express ×16 expansion socket, and one PCI expansion socket. Item Expansion slot PCI Express 3.0, ×16 PCI Express 2.0, ×1 PCI 2.3 NOTE: You can install a PCI Express ×1, ×8, or ×16 expansion card in the PCI Express ×16 socket. For dual graphics card configurations, the first (primary) card must be installed in the PCI Express ×16 socket.
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the card, and then carefully rock the card back and forth until the connectors pull free from the socket. Lift the card straight up (3) to remove it. Be sure not to scrape the card against other components. If you are removing a PCI Express ×1 or PCI expansion card, remove the Torx screw that secures the card to the back of the chassis (1), and then lift the card straight up (2) to remove it.
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If you are installing an expansion card in a vacant socket, you must use a flat-bladed screwdriver to pry out the metal shield on the rear panel that corresponds to the expansion slot you want to use. Store the removed card in antistatic packaging. If you are not installing a new expansion card, install an expansion slot cover to close the open slot.
Connect external cables to the installed card, if needed. Reassemble and reconfigure the computer, as necessary. Front bezel Prepare the computer for disassembly (Preparation for disassembly on page 16). Remove the access panel (Access panel on page Lift up the three tabs on the top of the bezel (1), and then rotate the bezel off the chassis (2). To replace the front bezel, reverse the disassembly procedures.
Removing bezel blank On some models, there may a bezel blank covering the optical drive bay. You must remove the bezel blank before installing an optical drive. To remove a bezel blank: Prepare the computer for disassembly (Preparation for disassembly on page 16).
Drives IMPORTANT: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode. Before handling a drive, be sure that you are discharged of static electricity.
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Prepare the computer for disassembly (Preparation for disassembly on page 16). Remove the access panel (Access panel on page Disconnect the power cable (1) and data cable (2) from the rear of the optical drive. IMPORTANT: When removing the cables, pull the tab or connector instead of the cable itself to avoid damaging the cable.
Installing an optical drive Prepare the computer for disassembly (Preparation for disassembly on page 16). Remove the access panel (Access panel on page If you are installing an optical drive in a bay covered by a bezel blank, remove the front bezel and then remove the bezel blank.
Removing the drive cage The drive cage must be removed to remove the hard drives. The drive cage supports the following drive configurations: ● 3.5-inch hard drive on the top, 2.5-inch solid-state drive on the bottom ● 3.5-inch hard drive on the top, optical drive on the bottom You must remove the 3.5-inch hard drive to access the screws for the 2.5-inch solid-state drive.
Installing the drive cage Prepare the computer for disassembly (Preparation for disassembly on page 16). Remove the access panel (Access panel on page Remove the optical drive (Removing the optical drive on page Remove the front bezel (Front bezel on page Insert the three tabs on the bottom of drive cage into the slots in the top of the chassis (1).
Slide the hard drive out of the cage (2). Installing a 3.5-inch hard drive Prepare the computer for disassembly (Preparation for disassembly on page 16). Remove the access panel (Access panel on page If installed, remove the optical drive (Removing the optical drive on page Remove the front bezel (Front bezel on page Remove the drive cage...
Removing a 2.5-inch hard drive Prepare the computer for disassembly (Preparation for disassembly on page 16). Remove the access panel (Access panel on page If installed, remove the optical drive (Removing the optical drive on page Remove the front bezel (Front bezel on page Remove the drive cage (Removing the drive cage on page...
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Install the three Torx screws (2) that secure the drive to the drive cage. Reassemble the computer. Chapter 4 Removal and replacement procedures...
Memory The computer comes with a double data rate 4 synchronous dynamic random access memory (DDR4-SDRAM) dual inline memory module (DIMM). The memory sockets on the system board can be populated with up to two industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 32 GB of memory configured in a high-performing dual channel mode.
Removing and installing DIMMs IMPORTANT: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board.
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Push the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure the latches are in the closed position (3). Reassemble the computer. The computer should automatically recognize the memory the next time you turn on the computer. Memory...
Fan duct Prepare the computer for disassembly (Preparation for disassembly on page 16). Remove the access panel (Access panel on page 17). Remove the front bezel (Front bezel on page If installed, remove the optical drive (Removing the optical drive on page Remove the drive cage (Removing the drive cage on page Remove the power supply cable from the clip on the duct (1).
Fan sink CAUTION: The bond between the fan sink and the processor may be very tight. If the computer will power on, before removing the fan sink, turn on the computer until it warms the fan sink. Warming the fan sink lessens the bond between the fan sink and the processor, thereby making separating them easier.
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Each time the fan sink is removed, thoroughly clean the thermal grease from the bottom of the fan sink (1) and apply fresh thermal grease to the top of the processor (2). Replacement thermal material is included with the fan sink and system board spare part kits. CAUTION: Fan sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the fan sink on the processor.
After installing a new processor onto the system board, update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www.hp.com/support. Processor...
Power supply For a list of available power supplies, see Computer major components on page The power supply is secured to the rear of the chassis with four screws. Two cables connect the power supply to the system board. Prepare the computer for disassembly (Preparation for disassembly on page 16).
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Remove the cables from the clips in the front of the chassis (2). NOTE: System board appearance may vary. Press the release lever at the front of the power supply (1), slide the power supply toward the front of the computer, and then lift the power supply out of the chassis (2). To install the power supply, reverse the removal procedure.
Wireless antenna The wireless antenna is secured to the front of the chassis with one screw. The antenna cable routes through a hole in the front of the chassis, then under the power supply and to the WLAN module. Prepare the computer for disassembly (Preparation for disassembly on page 16).
System board Prepare the computer for disassembly (Preparation for disassembly on page 16). Remove the access panel (Access panel on page 17). Remove the front bezel (Front bezel on page 23). If installed, remove the optical drive (Removing the optical drive on page Remove the drive cage (Removing the drive cage on page Remove the fan duct...
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NOTE: When replacing the system board, you must change the chassis serial number in the BIOS. Chapter 4 Removal and replacement procedures...
● To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self- solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport...
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: Be in front of your computer when you call. ● ● Write down the computer serial number, product ID number, and monitor serial number before calling. ●...
● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some models only) and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter.
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In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store.
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Poor performance. Cause Solution Program previously accessed did not release reserved memory Restart the computer. back to the system. Virus resident on the hard drive. Run virus protection program. Too many applications running. Close unnecessary applications to free up memory. Add more memory.
System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution the appropriate voltage. Proper voltage setting depends on your region. Remove the expansion cards one at a time until the 5V_aux light on the system board turns on.
Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Power failure (power supply is overloaded). If equipped with a voltage selector, check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage.
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Drive not found (identified). Cause Solution Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Boot Options >...
Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. Use the task manager to close programs that do not respond. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power.
Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 10, type file in the taskbar search box, and then select File Explorer from the list of applications. In the left column, expand This PC, right-click on the corresponding drive icon, and then select Eject.
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Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.
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Blank screen and the power LED flashes Red seven times, once every second, followed by a two second pause, and the computer beeps seven times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution System board failure (ROM detected failure prior to video). Replace the system board.
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To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad (some models). Reseat the graphics card. Replace the graphics card.
Certain typed symbols do not appear correct. Cause Solution The font you are using does not support that particular symbol. Use the Character Map to locate and select the appropriate symbol. You can copy the symbol from the Character Map into a document.
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Sound does not come out of the speaker or headphones. Cause Solution CAUTION: When attempting to resume from Sleep state, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data.
There is no sound or sound volume is too low. Cause Solution To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications. Some applications can select which audio output device is used. Make sure the application has selected the correct audio device.
Printer will not print. Cause Solution The printer may be out of paper. Check the paper tray and refill it if it is empty. Solving keyboard and mouse problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table.
Mouse does not respond to movement or is too slow. Cause Solution Program in use has stopped responding to commands. Shut down the computer using the keyboard then restart the computer. Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components.
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Replace DIMMs one at a time to isolate the faulty module. NOTE: DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Solving hardware installation problems...
Solving network problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Network driver does not detect network controller. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller.
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Diagnostics reports a failure. Cause Solution There is a problem with the cable or a device at the other end of Ensure that the cable and device at the other end are operating the cable. correctly. The network controller is defective. Contact an authorized service provider.
Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device.
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Drive not found (identified). Cause Solution Cable could be loose. Check cable connections. The system may not have automatically recognized a newly See reconfiguration directions in the Solving hardware installation installed device. problems on page 62 section. If the system still does not recognize the new device, check to see if the device is listed within Computer Setup.
CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start. Cause Solution Media has been inserted upside down. Re-insert the media with the label facing up. The DVD-ROM drive takes longer to start because it has to Wait at least 30 seconds to let the DVD-ROM drive determine the determine the type of media played, such as audio or video.
System will not boot from USB flash drive. Cause Solution Boot order is not correct. Run the Computer Setup utility and change boot sequence in Advanced > Boot Options. Removable Media Boot is disabled in the Computer Setup utility. Run the Computer Setup utility and enable booting to removable media in Boot Options.
Solving Internet access problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is not set up properly. Verify Internet settings or contact your ISP for assistance.
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Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred. Observe the beeps and LED lights on the front of the computer. POST error messages and diagnostic front panel LEDs and audible codes on page 82 to determine possible causes.
Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change settings from the defaults or restore the settings to default values. View the system configuration, including settings for processor, graphics, memory, audio, storage, ●...
F10: Save and exit ● ● Esc: Exit Setup. ● Enter: Select or enter submenu ● Up/Down: Select item Left/Right: Select screen ● To apply and save changes, select Exit > Save Changes and Exit. ● If you have made changes that you do not want applied, select Ignore Changes and Exit. ●...
Table 6-1 Computer Setup–Main menu Option Description ● System Log (select to see log ● Build ID ● Feature Byte Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-2 Computer Setup–Security menu Option Description Administrator Password...
Table 6-2 Computer Setup–Security menu (continued) Option Description You can clear the TPM only when you confirm the request using the Physical Presence check prompted by the BIOS during the next startup. Once the TPM is cleared, the BIOS disables TPM power-on authentication and sets the Clear TPM setting to ‘no’.
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Table 6-3 Computer Setup–Configuration menu (continued) Option Heading CAUTION: SATA emulation changes may prevent access to existing hard drive data and degrade or corrupt established volumes. RAID - Allows DOS and boot access to RAID volumes. Use this mode with the RAID device driver loaded in the operating system to take advantage of RAID features.
Platform Key (read only) Displays Platform Key status: Enrolled, Enrolled-MSFT, Not Enrolled. Pending Action (read only) Displays Pending Action: Load HP Factory Default Keys in Next boot, Load MSFT Debug Keys In Next Boot, None. Clear All Secure Boot Clears all secure boot keys and certificates from secure boot databases. This option disables secure boot.
Table 6-4 Computer Setup–Boot Options menu (continued) Option Heading Up and Down arrow keys select a device. keys move the device up or down. Boot capability is disabled if the device is marked with an exclamation mark. When Legacy Support is enabled, UEFI boot order and Legacy boot order are both available and UEFI boot order has higher priority than Legacy boot order.
You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive, as follows: Go to http://www.hp.com/support.
HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...
POST error messages and diagnostic front panel LEDs and audible codes This chapter lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition.
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Control panel message Description Recommended action RTC (real-time clock) battery may need to problem persists, replace the RTC battery. See be replaced. the Removal and Replacement section for instructions on installing a new battery. 008–Microcode Patch Error Processor is not supported by the BIOS. Upgrade BIOS to proper version.
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Control panel message Description Recommended action 00E-Inventory Error during MEBx Execution BIOS information passed to the MEBx resulted Reboot the computer. in a failure. If the error persists, update to the latest BIOS version. If the error still persists, replace the system board.
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Description Recommended action Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 302-Hard Disk 2: SMART Hard Drive Detects Hard drive is about to fail. (Some hard drives Determine if hard drive is giving correct...
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Control panel message Description Recommended action 403-Serial Port D Address Conflict Detected Both external and internal serial ports are Remove any serial port expansion cards. assigned to the same resources. Clear CMOS. (See Password security and resetting CMOS on page 89.) Reconfigure card resources and/or run Computer Setup or Windows utilities.
Control panel message Description Recommended action 904-SATA Cabling Error One or more SATA devices are improperly Ensure SATA connectors are used in ascending attached. For optimal performance, the SATA 0 order. For one device, use SATA 0. For two and SATA 1 ports should be used for hard drives devices, use SATA 0 and SATA 1.
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Number of long beeps/blinks Error category BIOS Hardware Thermal System board Patterns of blink/beep codes are determined by using the following parameters: 1 second pause occurs after the last major blink. ● ● 2 second pause occurs after the last minor blink. ●...
If you lose or forget the password when in stringent security mode, the system can only be reset by System Management Command. This is a way for HP Service and Support to provide a secure method to access the BIOS and command a password reset for a specifically identified unit under the direction of the owner. This scenario may not be covered under warranty.
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Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.
The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: ● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
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Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
The lifetime of the lithium battery can be extended by plugging the computer into a live AC outlet. The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
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Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Type 2 To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery (1). When the battery pops up, lift it out (2). To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up (1).
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Insert the new battery and position the clip back into place. NOTE: After the battery has been replaced, use the following steps to complete this procedure. Replace the computer access panel. Reconnect the power cord and any external devices, and then turn on the computer. Reset the date and time, your passwords, and any special system setups using Computer Setup.
12 Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
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If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.
HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
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Stores Fingerprint reader memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. 104 Chapter 13 Statement of memory volatility...
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.
14 Specifications Item U.S. Metric Dimensions Width 5.35 in 136.0 mm Depth 10.31 in 261.8 mm Height 12.20 in 310.0 mm Weight 9.52 lb 4.32 kg Max supported weight (desktop orientation) 77 lb 35 kg Temperature range Operating 41° to 122°F -5°...
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27 USB flash drive 81 computer 107 overheating, prevention 10 recovery media static electricity 8 creating using HP Cloud Recovery system board Download Tool 80 removal and replacement 43 password creating using Windows tools 80 SATA connectors 14...
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wireless antenna removal and replacement 42 wireless antennas disconnecting 19 WLAN module removal 19 spare part number 19 110 Index...