Appendix D: Troubleshooting - 3D Systems Touch User Manual

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APPENDIX D: TROUBLESHOOTING

This section provides tips for correcting some common problems encountered with the 3D Systems haptic device.
If after following these steps, you cannot resolve the problem, please contact
The haptic device light does not come on at all.
The light on the haptic device should be on if it is receiving power. Check that the power supply is plugged into a
working outlet. Then check that the connection between the power supply and the haptic device is made correctly.
NOTE: The inkwell LED should quickly blink twice upon powering up the device.
The LED states and their meaning.
The inkwell LED states for the device are as follows:
Touch LED States
Fast blinking Blue for 2 seconds: Occurs once upon
powering up the device
Dim Blue: Device is in standby mode, or connected to
power but not in use
Solid Blue: The application is running and the device is
in use
Slow blinking Blue: The device requires calibration
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When I start a demo I get an error.
This can happen if the device is not plugged in properly or is not configured properly. Execute the following steps,
checking at each point for proper operation:
• Verify power supply - Check to make sure the haptic device is plugged in properly. The light should align with a state listed above if
properly functioning.
• Verify USB port connection - Check that the USB cable plugged into the Touch device. Check that the other end is plugged into the
USB port on your computer.
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3D Systems, Inc.
Customer
Touch X LED States
Fast blinking Amber LED for 2 seconds: Occurs upon
powering up device
Slow alternation between Green and Amber: Occurs
after the device powers up and before setup
Slow blinking green: Indicates that the device requires
calibration
Solid Amber: Device is calibrated and in standby
mode
Solid Green: The application is running, the device
forces are on and the device is in use
Fast blinking Amber LED for 2 secondss: USB has been
disconnected whole power is connected
Support.
30-0433 Rev. A