Support And Contact Details; Shipping Instruction Sending Units To Support - Simtronics GD1 MK3 Operating Manual

11. SUPPORT AND CONTACT DETAILS

You will find sales and technical information on our website at
https://gasdetection.3M.com
Email address for general enquiries:
gasandflamedetectioninfomail@mmmoldhamgas.com.com
Phone: +33 (0)3 21 60 80 80
11.1.

Shipping instruction sending units to support

In case of shipping a GD1 to support please follow the procedure below:
1. Download and save the Diagnostics file as described in section 6.4.
2. Prepare an e-mail with additional important information collected during the
troubleshooting and the following information:
•
•
•
•
•
3. Attach the Diagnostics file to the e-mail.
4. Send the e-mail to support.
5. Print the e-mail.
6. Turn off the power of the instrument.
7. Dismount the instrument. Do NOT remove the optical housing or the junction box
from the mounting plate.
8. Put the complete GD1 with mounting plate in a protected packing box.
9. Put the printed e-mail in the packing box.
10. Mark the packing box with the following information:
•
•
11. Ship the transmitter unit package to support at:
OLDHAM SAS
R2 Repair Department
ZI Est - Rue Orfila
62027 ARRAS Cédex
FRANCE
GD1
Unit serial number
If available, support reference number
Short description of the error or problem
A list of all items to be packed in the box
Contact information with telephone number and e-mail address
Unit serial number
Sender
Page 71 of 76 850-816926-EN R06