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Problem solving guide
General problems with the washing machine
Problem
The machine shakes
during the spin cycle.
The laundry has not
been spun properly and
the laundry is still wet.
The pump makes
strange noises.
Large amounts of
detergent residue
remain in the detergent
dispenser drawer.
Fabric softener is not
completely dispensed
or too much water
remains in the
compartment.
At the end of the
programme there is still
liquid in the capsule.
76
Possible cause and remedy
The machine feet are not level.
Level the machine and adjust the feet correctly.
The machine detected an imbalance during the final
spin and reduced the spin speed automatically.
Include both large and small items in the load as
this will give better distribution.
This is not a fault.
These slurping noises occur at the end of the pump
sequence as a normal part of operation.
The water pressure is too low.
Clean the filter in the water inlet.
It may be useful to select the Water plus Extra
option.
Powder detergent used with water softeners can
become sticky.
Clean the detergent dispenser drawer and in future
add washing powder and then add the water
softener.
The siphon tube is not correctly positioned, or is
clogged up.
Clean the siphon (see "Cleaning and care -
Cleaning the detergent dispenser drawer").
The small pipe in the detergent dispenser drawer onto
which the capsule is placed is blocked.
Clean the small pipe.
This is not a fault.
For technical reasons, a small amount of water will
remain in the capsule.
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