Sms Troubleshooting - Siemens Gigaset SL370 Owner's Manual

SMS troubleshooting

Error codes when sending
E0 Calling Line Identification permanently
withheld (CLIR) or Calling Line
Identification not activated.
FE Error occurred during SMS transfer.
FD Connection to SMS centre failed, see self-
help.
Self-help with errors
The following table lists error situations
and possible causes and provides notes on
troubleshooting.
You cannot send messages.
1. You have not requested the CLIP service
(Calling Line Identification Presentation).
¥
Ask your service provider to enable this
service.
2. SMS message transmission has been inter-
rupted (e.g. by a call).
¥
Re-send the SMS.
3. Network provider does not support this fea-
ture.
4. No number or an invalid number is entered
for the SMS centre set as the active send
service centre.
¥
Enter the number (page 33).
You receive an incomplete SMS.
1. Your phone's memory is full.
¥
Delete old SMS messages (page 31).
2. The service provider has not yet sent the
rest of the SMS.
You have stopped receiving SMS messages.
1. You have changed the ID of your mailbox.
¥
Give your SMS contacts your new ID or
undo the change (page 33).
2. You have not activated your mailbox.
¥
Activate your mailbox (page 33).
3. Call diversion is activated with
or the call diversion
the network mailbox.
¥
Change the call diversion.
When: All Calls
All Calls is activated for
The message is played back.
1. The "display call number" service is not acti-
vated.
¥
Ask your service provider to activate this
function (chargeable).
2. Your mobile phone operator and your fixed
network SMS service provider have not
agreed on a co-operation.
¥
Obtain information from your fixed net-
work SMS service provider.
3. Your terminal is recorded by your SMS pro-
vider as having no fixed network SMS func-
tionality, i.e. you are no longer registered
with the provider.
¥
Start the registration wizard for auto-
matic registration (see page 28).
¥
Obtain information from your fixed net-
work SMS service provider.
¥
Have the device (re-)registered to
receive SMS messages.
Messages are only received during the day.
The terminal is recorded in your SMS pro-
vider's database as having no fixed network
SMS functionality, i.e. you are no longer
registered with the provider.
¥
Start the registration wizard for auto-
matic registration (see page 28).
¥
Obtain information from your fixed net-
work SMS service provider.
¥
Have the device (re-)registered to
receive SMS messages.
SMS (text messages)
35